--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Care Team Operations for Environmental Services release notes for upgrades from Yokohama to Brazil # Combined Care Team Operations for Environmental Services release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Yokohama to Brazil This consolidated release note summary guides ServiceNow customers through key updates and upgrade considerations for Care Team Operations for Environmental Services from the Yokohama release through to Brazil. It highlights new features, changes, activation details, and important upgrade tasks to help ensure a smooth transition and optimal use of capabilities. Show full answer Show less ## New Features * **Healthcare Environmental Services Case Enhancements (Zurich):** Expanded support for custom environmental services requests, allowing organizations to create tailored support cases and pre-configured catalog items specifically for environmental services. * **Case and Work Order Synchronization:** Automatic syncing of environmental services cases with work orders improves operational efficiency and tracking. * **Roles and Responsibilities Update:** New roles such as Support Department Agent and Support Department Manager enable more granular user access management within healthcare organizations. * **ServiceNow AI Platform Licensing (Australia):** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---providing varying levels of AI features, generative AI skills, and agentic workflows tailored to customer needs. * **Virtual Agent Now Assist Integration:** Enables conversational creation of support requests across healthcare IT, biomed, facilities, and environmental services via Virtual Agent, enhancing user experience and accuracy through clarifying dialogs. * **Case Creation AI Voice Agent:** Allows care team members to create cases conversationally over the phone, streamlining case intake. Note that enabling this requires the Care Team Operations plugin for the specific request type. ## Security Enhancements The Australia release introduces advanced protections for read-only fields on the ServiceNow AI Platform. This includes a new "readonlyoption" field with granular control levels such as "strictreadonly" and "clientscriptmodifiable," enhancing instance security while maintaining backward compatibility. Administrators with the feature administrator role can now perform certain tasks previously limited to broader administrator roles. Customers should review KB2718122 for technical details and configure read-only settings accordingly. ## Activation and Upgrade Guidance * Care Team Operations for Environmental Services is available via the ServiceNow Store. Customers should request installation through the Store and review cumulative version history for comprehensive upgrade context. * Before upgrading to Brazil, customers are advised to review and complete pre- and post-upgrade tasks to ensure a seamless transition. ## Changes, Removals, and Deprecations No updates, removals, or deprecations were recorded for Care Team Operations for Environmental Services from Yokohama through Brazil releases. ## Additional Notes * No changes were noted in browser requirements, localization, accessibility, or additional functional requirements across these releases. * The Brazil release did not introduce new features, changes, or activation updates. * Highlighted improvements include enhanced environmental services support request creation and management, improved visibility into cases, and streamlined user role assignment to boost operational efficiency. ## What Customers Can Expect ServiceNow customers upgrading Care Team Operations for Environmental Services will benefit from enhanced environmental services support capabilities, improved AI-powered case creation workflows, and strengthened security controls. These updates enable more efficient management of environmental services within healthcare organizations, better user role management, and modernized interaction methods through conversational AI both in portal/mobile and phone voice agents. Consolidated page of all release notes for Care Team Operations for Environmental Services from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Environmental Services to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Healthcare Environmental Services case](https://www.servicenow.com/docs/access?context=cto-evs-case-overview&family=zurich&ft:locale=en-US) : Expand Healthcare Environmental Services cases to support custom support requests for your organization's environmental services support department. [Create environmental services support requests](https://www.servicenow.com/docs/access?context=cto-evs-create-requests&family=zurich&ft:locale=en-US) : Request support from your organization's environmental services department with pre-configured catalog items. [Healthcare Environmental Services case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-evs-fulfill-requests&family=zurich&ft:locale=en-US) : Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders. [Setting up roles and responsibilities in Care Team Operations for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Operations for Environmental Services features. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Operations for Environmental Services features or functionality were removed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Operations for Environmental Services features or functionality were deprecated. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Automate healthcare operations by enabling environmental support request creation and fulfillment. * Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile. * Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed. * Assign roles and responsibilities more efficiently with a streamlined user configuration processes. See [Care Team for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Care Team Operations for Environmental Services has received security enhancements in the Australia release. See [Care Team for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]