--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Care Team Work Management release notes for upgrades from Yokohama to Brazil # Combined Care Team Work Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Work Management release notes for upgrades from Yokohama to Brazil This consolidated document provides a comprehensive overview of the Care Team Work Management release notes for customers upgrading from Yokohama to Brazil. It highlights new features, changes, activation procedures, and relevant operational information to help ServiceNow customers prepare for and successfully complete their upgrade. Show full answer Show less ## Key Features Introduced Between Releases * **Australia Release Enhancements:** * **Create Single or Multi-Unit Task Plans:** Enables care teams to coordinate ad hoc or recurring tasks across one or multiple units efficiently. Multi-unit plans incorporate orchestration cases and tasks, while single-unit plans focus on care team cases and tasks. * **Unified Care Team Work Management Landing Page:** Provides a streamlined workspace for agents to view and manage all care team cases and tasks in one location, improving consistency and efficiency. * **Operational Rounding Playbook:** Introduces standardized operational rounding workflows using templates with required fields and clinical checklists. Supports scheduling and tracking of one-time and recurring rounding tasks across units within the Healthcare Workspace, facilitating evidence capture and progress monitoring. * **Other Releases (Yokohama, Zurich, Brazil):** No updates or new features were introduced for Care Team Work Management. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations to existing Care Team Work Management features in any release from Yokohama through Brazil. ## Activation and Installation Care Team Work Management is available for installation via the ServiceNow Store. Customers should request the application through the store to activate the solution. The ServiceNow Store also provides version history and cumulative release notes for related apps. ## Additional Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any necessary upgrade tasks before and after upgrading to Brazil to ensure smooth operation. * **Browser, Accessibility, and Localization Requirements:** No new or changed requirements were introduced in these areas across the releases. * **Highlights:** The key highlights include the ability to create flexible task plans across units, the unified workspace for managing care team activities, and the Operational Rounding playbook to streamline workflows and reduce administrative overhead. ## What Customers Can Expect By upgrading to the Brazil release and leveraging features introduced in Australia, ServiceNow customers can: * Coordinate care team tasks more effectively across multiple units. * Manage all care team cases and tasks through a single, unified interface. * Standardize and automate operational rounding workflows to improve consistency and reduce administrative effort. * Access Care Team Work Management as an installable app via the ServiceNow Store with straightforward activation procedures. Consolidated page of all release notes for Care Team Work Management from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Work Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamworkmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Work Management. {#dfrn3-careteamworkmanagement-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [\[Placeholder link text to key bundle-hcls.ctwm-create-care-team-work-plan\]](https://www.servicenow.com/docs/access?context=ctwm-create-care-team-work-plan&family=australia&ft:locale=en-US) : Create single or multi‑unit task plans for care teams to support ad hoc or recurring tasks. Multi‑unit work plans can include orchestration cases and tasks, while single‑unit work plans use care team cases and tasks. This feature helps teams coordinate work more efficiently across units and within their own teams. [\[Placeholder link text to key bundle-hcls.ctwm-landing-page\]](https://www.servicenow.com/docs/access?context=ctwm-landing-page&family=australia&ft:locale=en-US) : Use the unified Care Team Work Management landing page to view and manage care team cases and care team tasks all in one place. This provides a streamlined and consistent experience across work activities for care team agents. [Operational Rounding playbook](https://www.servicenow.com/docs/access?context=ctwm-create-care-team-case&family=australia&ft:locale=en-US) : Use rounding templates with required fields and clinical checklists to standardize operations activities. The playbook generates one‑time and recurring rounding tasks across units using built‑in scheduling within the Healthcare Workspace. It supports completing task, capturing evidence, and tracking progress. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Work Management features. {#dfrn3-careteamworkmanagement-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Work Management features or functionality were removed. {#dfrn3-careteamworkmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Work Management features or functionality were deprecated. {#dfrn3-careteamworkmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Work Management. {#dfrn3-careteamworkmanagement-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Care Team Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Work Management, such as specific requirements or compliance levels. {#dfrn3-careteamworkmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Create ad-hoc or recurring scheduled task plans for care teams across one or more units. * Use the unified workspace landing page for managing cases and tasks. * Streamline rounding workflows and reduce administrative burden by leveraging the Operational Rounding playbook. See [Care Team Work Management](https://www.servicenow.com/docs/access?context=ctwm-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]