--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Yokohama to Brazil # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Feature Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document assists ServiceNow customers in preparing for upgrades of the Common Governance, Risk, and Compliance (GRC) feature from the Yokohama release family through to Brazil. It covers new features, changes, deprecated functionality, and activation instructions relevant across these releases, focusing on practical upgrade considerations and feature enhancements to streamline your GRC processes. Show full answer Show less ## Key Features * **GRC Notification Redirection:** Starting with the Australia release (version 22.0.1), notification links in GRC applications automatically redirect users to the correct workspace view based on their persona and access permissions. If workspace access is unavailable, links fall back to the classic view. This dynamic routing was enhanced further in version 22.3.6 for configured workspaces. * **Improved Task Monitoring:** The Tasks page introduced performance improvements by loading task counts instantly, followed by progressive loading of detailed tasks. Task data refreshes regularly, improving scalability for users managing high volumes of tasks from multiple sources. Additionally, timestamps and refresh notifications were added for better usability. * **ServiceNow Otto AI Platform:** The conversational AI platform formerly known as Now Assist is now named ServiceNow Otto. It integrates agentic AI capabilities into workflows, supporting multimodal interactions and autonomous orchestration. For Integrated Risk Management (IRM), the generative AI plugin is renamed to ServiceNow Otto for IRM. * **Large Language Model Updates:** The default AI model provider for new or inactive assets shifted from the Now LLM Service to a third-party LLM, though the Now LLM Service remains available for manual selection. The Issue Summarization skill default model was updated to Azure OpenAI GPT-5.4-mini, with options for alternative models including Google Gemini 3.5 Flash and OpenAI GPT versions. ## Changes * ServiceNow Otto was introduced as the new name for the AI conversational platform embedded in IRM workflows, reflecting enhanced AI capabilities. * Improvements to notification link routing and task page performance were made to enhance user navigation and task management efficiency. ## Activation and Upgrade Considerations * Integrated Risk Management must be installed via the ServiceNow Store. Customers should request the app through the store and consult version history release notes for cumulative updates. * There are no additional browser, accessibility, localization, or highlight-related changes impacting the Common GRC feature in these releases. * Customers should complete pre- and post-upgrade tasks detailed in the release notes to ensure a smooth transition to Brazil. ## Key Outcomes for ServiceNow Customers * Enhanced user experience through intelligent and dynamic routing of GRC notifications, reducing navigation friction and improving access to relevant workspace views. * Improved task management efficiency with faster loading times, real-time updates, and clearer task status visibility across multiple task sources. * Access to advanced AI capabilities with ServiceNow Otto, enabling more effective risk and compliance management through conversational AI and large language model integration. * Simplified upgrade process with clear activation instructions and no disruptive changes to browser or accessibility requirements. Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance feature to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Common Governance, Risk, and Compliance feature features. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model for issue summarization skill](https://www.servicenow.com/docs/access?context=now-assist-irm-supporting-info&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Issue Summarization skill in Now Assist skills for Risk \& Sustainability uses Azure OpenAI gpt-5.4-mini as the default model. This update changes the default model for issue summarizations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.3.6, notification links use dynamic routing rules to redirect you to the correct page, for workspaces where dynamic routing is configured. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : The Task page now includes a timestamp showing when the task data was last refreshed. Additionally, a notification now displays when the page is refreshing data in the background. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Common Governance, Risk, and Compliance feature features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Common Governance, Risk, and Compliance feature features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Integrated Risk Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience in Integrated Risk Management (IRM). All Now Assist references have been updated to ServiceNow Otto. * Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions. * The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks. See [Common GRC features](https://www.servicenow.com/docs/access?context=common-grc-features&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]