--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Compliance Case Management release notes for upgrades from Yokohama to Brazil # Combined Compliance Case Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Compliance Case Management release notes for upgrades from Yokohama to Brazil This consolidated guide summarizes the key updates and information for ServiceNow customers upgrading Compliance Case Management from the Yokohama release family through to Brazil. It highlights new features, changes, and important upgrade considerations across releases including Yokohama, Zurich, Australia, and Brazil. Show full answer Show less ## New Features * **Smart Assessments (Yokohama):** Enables compliance case administrators to configure questionnaires that automatically assess employee compliance when action tasks progress from Draft to Assigned. Compliance case managers can then analyze non-compliance and implement remediation. This feature is controlled by the `enablesmartassessments` property, enabled by default. * **Unified Task-Driven UI (Yokohama):** Provides business users with a consolidated Tasks page in the Employee Center, streamlining access and completion of all compliance case assessments in one place. * **Smart Assessment Versioning (Australia):** Allows creation of new versions of assessment templates without affecting ongoing assessments, ensuring new assessments use the latest template version. * **Anonymous Compliance Case Reporting (Australia):** Employees can report compliance violations anonymously via the Employee Center's Anonymous Reporting Center. The portal secures anonymity through automatic logout, CAPTCHA verification, and unique report keys for confidential follow-up. Investigators and reporters communicate without revealing identity, supporting regulatory compliance and risk mitigation. * **GRC Case Summarization Skill for Compliance Cases (Australia):** After upgrading to ServiceNow Otto for IRM version 22.x, compliance analysts can use AI-generated summaries that consolidate key case information into coherent narratives, reducing investigation time and improving decision-making. ## Changes * **Role Updates for Smart Assessment (Yokohama):** Compliance Case Management roles such as compliancecaseadmin, analyst, businessuser, and manager have been updated to support smart assessments. * **Configurable Workspace Reflow (Yokohama):** The workspace now supports browser zoom up to 400% without loss of content or functionality, improving usability. * **ServiceNow Otto Rebranding and AI Platform Enhancements (Australia):** The Now Assist for IRM plugin is renamed to ServiceNow Otto for IRM, reflecting expanded conversational AI capabilities. The AI Platform now includes three licensing tiers (Foundation, Advanced, Prime) offering varying AI features and access levels. A third-party large language model (LLM) is now the default for new AI assets, with the Now LLM Service still available manually. ## Accessibility Improvements * **WCAG 2.1 Level AA Compliance (Yokohama):** The Compliance Case Management configurable workspace includes accessibility enhancements such as reflow for zooming content up to 400%, vertical stacked page layouts at high zoom levels, and options to disable reflow, supporting users with low vision or other accessibility needs. ## Activation and Upgrade Guidance * **Activation:** Compliance Case Management must be requested and installed from the ServiceNow Store. Customers should consult the ServiceNow Store for app availability and version history. * **Upgrade Preparation:** Customers are advised to review and complete any pre- and post-upgrade tasks before moving to Brazil to ensure smooth transition. ## Other Considerations * No features were removed or deprecated across releases from Yokohama to Brazil. * There are no changes to browser requirements or localization specific to Compliance Case Management noted for these releases. * Where no updates occur in a release family, this is explicitly noted to clarify upgrade impact. ## What Customers Can Expect Upgrading Compliance Case Management from Yokohama to Brazil provides enhanced compliance assessment capabilities with smart assessments and versioning, improved user experience via a unified tasks interface, anonymous reporting for greater trust and compliance, AI-driven case summaries to accelerate investigations, and accessibility features to support diverse user needs. The introduction of ServiceNow Otto AI capabilities offers expanded automation and AI-driven insights tailored to compliance workflows. These improvements help compliance teams streamline case management, maintain regulatory compliance, protect employee anonymity, and leverage AI to increase efficiency and decision quality. Consolidated page of all release notes for Compliance Case Management from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Compliance Case Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-compliancecasemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Smart assessments in Compliance Case Management](https://www.servicenow.com/docs/access?context=smart-assessment-in-ccm&family=yokohama&ft:locale=en-US) : Utilize the Smart Assessment Engine to assess if your employees are compliant with the necessary regulations. The compliance case administrator configures the questionnaire, and when an action task moves from the Draft to the Assigned state, the assessment is sent. After the assessment, the compliance case manager examines the nature of the non-compliance and its impact on the organization. Based on the findings, appropriate remediation measures are identified and implemented to resolution. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. [Unified Task-driven UI experience](https://www.servicenow.com/docs/access?context=perform-smart-assessment-on-action-task&family=yokohama&ft:locale=en-US) : As a business user, use the Tasks page on the Employee Center for a consolidated view of all your tasks, enabling you to access and complete them efficiently. This page provides an easy way to manage all your assessments in one place, enabling you to view and perform tasks seamlessly. | | Zurich | No updates for this release. | | Australia | [Smart assessment versioning of assessment templates](https://www.servicenow.com/docs/access?context=update-ccm-asmt-template&family=australia&ft:locale=en-US) : You can create a version of an existing compliance case assessment template to revise the questionnaire and response options, without disrupting assessments that are already in progress. New assessments use the latest published version of the template. [Report a compliance case anonymously from the Anonymous Reporting Center](https://www.servicenow.com/docs/access?context=report-compliance-case-anonymously&family=australia&ft:locale=en-US) : Employees can now use the Anonymous Reporting Center to report compliance violations such as fraud and embezzlement, workplace misconduct (harassment, discrimination), bribery and corruption, and other concerns without revealing their identity or location.Accessed through the Employee Center, the Anonymous Reporting Center portal automatically logs users out to enforce anonymity, creates case records without mapping to employee identity, and provides a unique report key and report number for secure follow-up communication.CAPTCHA‑based verification is used to authenticate submissions, and the system generates a report statement summarizing the case after submission. Employees can save a copy of their report for future reference. For security and confidentiality, the submitted information is not displayed again. Reports are routed to the appropriate compliance team based on the nature of the concern.Throughout the investigation process: * Investigators can request additional information through a comments system visible to the reporter * Reporters can follow up on their case using their report key to check progress and respond to questions * All interactions maintain reporter anonymity at every step; no identity or location data is ever captured or linked This enhancement enables organizations to build trust, mitigate risks before escalation, and ensures regulatory compliance with whistleblower protection requirements. [GRC case summarization skill for compliance cases](https://www.servicenow.com/docs/access?context=compliance-case-summarization-skill&family=australia&ft:locale=en-US) : After upgrading ServiceNow Otto for Integrated Risk Management (IRM) application to version 22.x, Compliance analysts can use the case summarization feature to quickly understand a compliance case without manually reviewing every field, attachment, or related list.Now Assist analyzes key case attributes---such as timelines, impacted areas, evidence, and actions---and generates a structured summary directly inside the compliance case.This solves a common problem: case data is often lengthy, scattered across multiple related lists, and difficult for analysts to digest efficiently. Analysts can also save and edit summaries as case data evolves, ensuring the record stays current.By consolidating all relevant information into a single, coherent narrative, Now Assist reduces investigation time, improves consistency across reviewers, and supports faster decision-making. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Compliance Case Management features. {#dfrn3-compliancecasemanagement-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Roles updated for smart assessment](https://www.servicenow.com/docs/access?context=roles-compliance-case-management&family=yokohama&ft:locale=en-US) : The following roles in Compliance Case Management have been updated with respect to smart assessments. * sn_comp_case.compliance_case_admin * sn_comp_case.compliance_case_analyst * sn_comp_case.compliance_case_business_user * sn_comp_case.compliance_case_manager [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The Compliance Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for Compliance Case Management, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Compliance Case Management features or functionality were removed. {#dfrn3-compliancecasemanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Compliance Case Management features or functionality were deprecated. {#dfrn3-compliancecasemanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | Activation information : Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels. {#dfrn3-compliancecasemanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine. * Utilize the unified Tasks page on Employee Center to complete your assessments. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Compliance Case Management](https://www.servicenow.com/docs/access?context=compliance-case-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Update an assessment template to send new assessments with the latest version, without disrupting the ones that are already in progress. * Automatically generate an AI-recommended compliance case summary from varied compliance case data, reducing investigation time and enabling faster, more consistent decision-making. * Anonymously report compliance violations through a secure portal that maintains complete identity protection while enabling organizational trust and regulatory compliance. See [\[Placeholder link text to key compliance-case-management\]](https://www.servicenow.com/docs/access?context=compliance-case-management&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]