--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Continual Improvement Management release notes for upgrades from Yokohama to Brazil # Combined Continual Improvement Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Continual Improvement Management Release Notes for Upgrades from Yokohama to Brazil This consolidated guide provides ServiceNow customers with essential information on upgrading Continual Improvement Management (CIM) from the Yokohama release to Brazil. It summarizes new features, changes, activation details, and other relevant updates across the release versions between Yokohama and Brazil to facilitate a smooth upgrade process. Show full answer Show less ## New Features * **Zurich Release:** Introduction of CIM roles allowing coordinators and managers to implement and monitor improvement initiatives without ITIL role restrictions. * Ability for CIM managers and coordinators to create change records directly from CIM tasks, subject to having the required ITIL or changewrite roles. No new features were introduced in Yokohama, Australia, or Brazil releases. ## Changes * **Zurich Release:** Adoption of the Coral theme as the default for new portal, web, and mobile experiences with Next Experience or Core UI enabled, offering a fresh, brand-neutral look and a dark theme option. No changes occurred in Yokohama, Australia, or Brazil releases. ## Activation Information * **Zurich Release:** The CIM plugin (com.sncim) is available exclusively with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions. Customers need to contact their ServiceNow account manager to purchase and activate the plugin or install it via the ServiceNow Application Manager after subscription. No activation changes in Yokohama, Australia, or Brazil releases. ## Localization and Accessibility * **Zurich Release:** CIM supports localization in all languages available on the ServiceNow AI Platform. No updates on accessibility or localization in Yokohama, Australia, or Brazil releases. ## Removed and Deprecated Features No features or functionalities were removed or deprecated across Yokohama, Zurich, Australia, or Brazil releases. ## Additional Information * **Zurich Release Highlights:** Enables planning, implementing, and monitoring of improvement initiatives across multiple ServiceNow workflows (ITSM, CSM, HR Service Delivery) without ITIL role restrictions, facilitating measurement of initiative success and value realization to drive continuous improvement. No additional requirements, browser changes, or highlight information were introduced in other releases. ## Upgrade Considerations Before upgrading to Brazil, review and complete any pre- and post-upgrade tasks as recommended. For role-based access and plugin activation, ensure proper subscriptions and permissions are in place to utilize new CIM capabilities effectively. Consolidated page of all release notes for Continual Improvement Management from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Continual Improvement Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-continualimprovementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&family=zurich&ft:locale=en-US) : Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions. [Integrated applications](https://www.servicenow.com/docs/access?context=cim-integration&family=zurich&ft:locale=en-US) : As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Continual Improvement Management features. {#dfrn3-continualimprovementmanagement-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Continual Improvement Management features or functionality were removed. {#dfrn3-continualimprovementmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Continual Improvement Management features or functionality were deprecated. {#dfrn3-continualimprovementmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels. {#dfrn3-continualimprovementmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Localization information : Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Plan, implement, and monitor improvement initiatives created from different ServiceNow® product workflows including IT Service Management, Customer Service Management, and HR Service Delivery without any ITIL role-related restrictions. * Measure the success of improvement initiatives and the value achieved to identify more opportunities for continuous improvement. See [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]