--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Conversation Improvement Themes release notes for upgrades from Yokohama to Brazil # Combined Conversation Improvement Themes release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Conversation Improvement Themes Release Notes for Upgrades from Yokohama to Brazil This consolidated guide provides an overview of Conversation Improvement Themes release notes spanning from Yokohama through Brazil. It is designed to assist ServiceNow customers in preparing for upgrades by summarizing new features, changes, and relevant activation information across these release families. Show full answer Show less ## Key Features * **Zurich Release Enhancements:** Introduction of capabilities to analyze conversation quality data over time, categorizing conversations as effective or ineffective. * **Theme Categorization:** Identification of recurring patterns in user requests linked to conversation quality, enabling classification into actionable themes to improve service outcomes. * **Highlight (Zurich):** Use of automated theme detection via a domain-specific large language model (LLM) for classifying Knowledge Base articles, catalog items, Virtual Agent topics, and agents into themes. This allows thematic insights by differentiating underlying themes behind poor and good-quality conversations, supporting comparative analysis. ## Activation and Availability Conversation Improvement Themes is available for installation through the ServiceNow Store. Customers should request the app via the ServiceNow Store platform to activate the functionality. For detailed version histories and cumulative release notes, the ServiceNow Store version history is the recommended resource. ## Changes, Removals, Deprecations, and Requirements Between Yokohama and Brazil releases, there were no updates, changes, removals, or deprecations to Conversation Improvement Themes features outside the Zurich enhancements mentioned above. Additionally, there are no new browser, accessibility, localization, or additional technical requirements introduced for these releases. ## Practical Implications for Customers * Customers upgrading from Yokohama to Brazil can expect no disruptions or feature removals but benefit from Zurich's enhancements around conversation quality analysis and theme detection. * Activation requires installing the Conversation Improvement Themes application from the ServiceNow Store. * These improvements help organizations better understand conversation effectiveness and identify actionable themes that can drive continuous improvement in virtual agent and knowledge management strategies. Consolidated page of all release notes for Conversation Improvement Themes from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Conversation Improvement Themes release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Conversation Improvement Themes to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-conversationimprovementthemes-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Conversation Improvement Themes. {#dfrn3-conversationimprovementthemes-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Determine effective and ineffective conversations](https://www.servicenow.com/docs/access?context=conv-impr-themes-use&family=zurich&ft:locale=en-US) : Analyze conversation quality data over time and classify them into effective and ineffective conversations. [Categorize conversations into themes](https://www.servicenow.com/docs/access?context=conv-impr-themes-use&family=zurich&ft:locale=en-US) : Identify recurring patterns linked to low or high conversation quality and categorize user requests into actionable themes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Conversation Improvement Themes features. {#dfrn3-conversationimprovementthemes-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Conversation Improvement Themes features or functionality were removed. {#dfrn3-conversationimprovementthemes-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Conversation Improvement Themes features or functionality were deprecated. {#dfrn3-conversationimprovementthemes-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Conversation Improvement Themes. {#dfrn3-conversationimprovementthemes-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Conversation Improvement Themes by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Conversation Improvement Themes is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Conversation Improvement Themes we have noted them here. {#dfrn3-conversationimprovementthemes-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Conversation Improvement Themes we have noted them here. {#dfrn3-conversationimprovementthemes-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Conversation Improvement Themes, such as specific requirements or compliance levels. {#dfrn3-conversationimprovementthemes-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Conversation Improvement Themes we have noted them here. {#dfrn3-conversationimprovementthemes-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Conversation Improvement Themes we have noted them here. {#dfrn3-conversationimprovementthemes-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Use automated theme detection with a domain-specific large language model (LLM) theme classification framework to tag Knowledge Base articles, catalog items, Virtual Agent (VA) topics, and agents into themes. * Receive thematic insights by breaking down poor and good-quality conversations into top underlying themes. * Compare themes based on whether they lead to good or bad conversations. See [Conversation Improvement Themes](https://www.servicenow.com/docs/access?context=conv-impr-themes-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]