--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Customer Contracts and Entitlements release notes for upgrades from Yokohama to Brazil # Combined Customer Contracts and Entitlements release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Customer Contracts and Entitlements Release Notes for Upgrades from Yokohama to Brazil This consolidated guide provides ServiceNow customers with essential information about the enhancements, changes, and activation details for Customer Contracts and Entitlements from the Yokohama through Brazil releases. It is designed to support smooth upgrades by summarizing new features, workflow improvements, and key activation steps across multiple releases. Show full answer Show less ## Key Features * **Yokohama Enhancements:** Introduction of contract creation from product inventory, a new Service Contract Workspace for managing service contracts and entitlements within Customer Service Management, automatic contract renewals with configurable pricing, co-terminating contract lines, end-of-life contract checks, and renewal uplift pricing options. * **Zurich Enhancements:** Support for price ramps within contracts, advanced renewals workflow allowing non-standard timing (early or late renewals), modifications at both contract and line levels, upsell/downsell capabilities, and dynamic updating of renewal quotes. * **Australia Enhancements:** Support for derived priced products ensuring pricing accuracy, contract consolidation features to merge multiple contract lines or renewal quotes for operational efficiency, hierarchical list views for contract lines to improve navigation, and performance improvements through asynchronous renewal processing. * **Brazil Enhancements:** Capability to create contracts and entitlements for buyer organizations alongside accounts and consumers, improved renewal workflows that exclude terminated contracts or lines from renewal processing, and integration with the ServiceNow® Quote Experience for unified quote creation, pricing, approval, and completion within a single interface. ## Upgrade and Activation Guidance * Before upgrading to Brazil, review pre- and post-upgrade tasks specific to Customer Contracts and Entitlements. * Customer Contracts and Entitlements require activation of the **com.snpsscore** plugin, available via the ServiceNow Store and subject to a separate subscription. * Activation enables the use of the new data model for contract and entitlement creation and verification APIs; legacy contracts remain viewable but cannot be modified. * The Brazil release introduces support for the ServiceNow Quote Experience plugin, streamlining contract and entitlement quote workflows. ## Changes, Removals, and Deprecations No changes, feature removals, or deprecations were introduced between Yokohama and Brazil releases for Customer Contracts and Entitlements, ensuring stability in existing functionalities. ## Additional Considerations * No new browser requirements, accessibility updates, localization changes, or additional prerequisites were introduced in these releases. * Highlight information emphasizes improved lifecycle management capabilities from contract generation through renewal, modification, suspension, resumption, and cancellation within the Brazil release. ## Practical Benefits for ServiceNow Customers * Enhanced management of customer contracts and entitlements through improved workspace views and consolidated workflows. * Greater flexibility in contract renewals, modifications, and pricing strategies to align with business needs. * Improved operational efficiency via contract consolidation, hierarchical views, and asynchronous renewal processing. * Seamless integration with ServiceNow Quote Experience for unified and consistent quote management. * Support for buyer organizations expands contract and entitlement management beyond traditional accounts and consumers. Consolidated page of all release notes for Customer Contracts and Entitlements from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Customer Contracts and Entitlements to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customercontractsandentitlements-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Create contracts from product inventory](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=yokohama&ft:locale=en-US) : Enables customer to create and manage contracts for product inventory records. [New workspace view for service contracts and entitlements](https://www.servicenow.com/docs/access?context=components-installed-pss&family=yokohama&ft:locale=en-US) : A new workspace view named Service Contract Workspace has been added for customers on service contracts and entitlements in the Customer Service Management workspace. This view is set as the default view and can be changed by an administrator. [Enhancement on contract lines and entitlements](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=yokohama&ft:locale=en-US) : View location and subscription pricing information on contract lines and entitlements. [Automatic renewal of contracts](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to configure the date and pricing details of contract renewal while creating initial contracts. [Enable renewal opportunity creation](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Create an opportunity or an opportunity and quote when you renew service contracts and service contract lines. [Co-terminating of Contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to assign same start and end date to multiple quote lines. [End-of-life check​](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Alert customers when the contract end date is exceeding the product offering end date during quote processing. Customers can then match the contract and product offering end date if required. [Renewal Uplift feature](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Enables customers to set the pricing parameters of future renewals of contracts. You can select the markup or mark down percentage of the current contract price or you can apply the market price of the contract at the time of renewal. | | Zurich | [Support Price Ramps in contract](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=zurich&ft:locale=en-US) : Enable customers to specify price ramps for a product or service in a single quote. When the quote is completed and the order process is finalized, the contract captures the new pricing details.​ [Enhancements in Renewals workflow](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=zurich&ft:locale=en-US) : * Configure renewal opportunity and quote generation dates on separate dates. * Renewed quotes automatically update when new products are added to auto-renewed contracts. [Non-Standard Renewals](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=zurich&ft:locale=en-US) : Renew customer contracts outside the standard renewal cycle. You can perform early renewals to generate new contracts with updated pricing terms or late renewals to extend contracts after the expiry date. [Modify line item quantities](https://www.servicenow.com/docs/access?context=cce-upsell-downsell-service-contract&family=zurich&ft:locale=en-US) : Swap an existing subscribed product or service with another product, either partially or fully. [Renew a service contract](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=zurich&ft:locale=en-US) : Initiate renewals from contracts at either the line level or the contract level. The resulting renewal quotes and orders generate a new contract that is associated with the original contract in the renewal history. [Add contract lines to a service contract](https://www.servicenow.com/docs/access?context=cce-add-contract-lines&family=zurich&ft:locale=en-US) : Add new line items to an existing contract by initiating the flow from contract. You can also add new line items to an existing contract while modifying a quote or contract. [Modify a service contract](https://www.servicenow.com/docs/access?context=cce-modify-service-contract&family=zurich&ft:locale=en-US) : Initiate a modification from the contract header to generate a quote or order containing all contract lines. You can also select specific contract lines and initiate a modification, resulting in a quote or order that includes only the selected lines. [Upsell or Downsell a service contract line](https://www.servicenow.com/docs/access?context=cce-upsell-downsell-service-contract&family=zurich&ft:locale=en-US) : Select one or more root contract lines to adjust quantities. You can add or reduce quantities on a contract line by selecting the Upsell or Downsell feature. After updating the quantities of the contract lines, a single quote or order is generated with the updated quote lines. | | Australia | [Derived priced products](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US) : Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows. [Contracts consolidation](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US) : Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. Users can also merge two renewal quotes for two different contracts into a single renewal quote. This capability will improve operational efficiency across multiple renewal by eliminating reducing duplication. [Contracts hierarchical list](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=australia&ft:locale=en-US) : Enable agents to view contract lines under a customer contract record as a collapsible hierarchical list. This makes it easier to apply workflows at the appropriate root level and navigate complex product offering hierarchies. [Contract renewal performance improvements](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US) : Reduce processing time for large-scale renewals by enabling asynchronous processing for contract renewal workflows across quotes, orders, and opportunities. [Early renewal and termination of ramped contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US) : Enables users to process early renewals and early terminations on contract lines that have ramps. | | Brazil | [Contracts and entitlements for buyer organizations](https://www.servicenow.com/docs/access?context=service-contract-form&family=brazil&ft:locale=en-US) : Enable users to create contracts and entitlements for buyer organizations, in addition to accounts and consumers. When an order fulfilled for a buyer organization is processed to a contract or entitlement, the buyer organization information is updated in contracts and entitlements automatically. [Enhancements in Renewal workflows](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=brazil&ft:locale=en-US) : Following enhancements have been made in the renewal workflow: * If a customer contract or customer contract line is terminated before its end date, it is excluded from the renewal workflow. * If a contract line is terminated before its end date, then the renewal quote line for that contract line is deleted. Support ServiceNow® Quote Experience for Contracts and Entitlements : Open quotes created from Customer Contracts and Entitlements lifecycle workflows in the ServiceNow® Quote Experience. Activating the Quote Experience plugin provides you a unified experience for creating, pricing, approving, and quote completion in a single interface. Quotes generated from contract renewal and amendment workflows in ServiceNow® Quote Experience maintains consistent workflows, pricing logic, and governance. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Customer Contracts and Entitlements features. {#dfrn3-customercontractsandentitlements-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Customer Contracts and Entitlements features or functionality were removed. {#dfrn3-customercontractsandentitlements-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Customer Contracts and Entitlements features or functionality were deprecated. {#dfrn3-customercontractsandentitlements-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=yokohama&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=zurich&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=australia&ft:locale=en-US). Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Brazil | Activation information : Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels. {#dfrn3-customercontractsandentitlements-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Enable customers to create contracts from product inventory. * Added a new workspace view for service contracts and entitlements in Customer Service Management workspace for efficiently managing service contracts and entitlements. * Enable initiation of contract renewal automatically based on the configured date and pricing details. * Calculate the price of future renewals of contracts with a markup or mark down percentage of the current contract price. * Validate the contract end date to the product offering end date. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Initiate renewals from contracts at the contract or contract line level. * Add new line items to an existing contract. * Initiate modification from the contract header. * Add or reduce quantities on a contract line. * Define pricing and quantity schedules in contracts across specific time periods. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=zurich&ft:locale=en-US) for more information. | | Australia | * Support derived priced products in Contracts and Entitlements workflows. * Support contract consolidation and merge operations. * Support hierarchical list view for contract lines in customer contracts. * Enhance contract renewal performance with asynchronous processing. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=australia&ft:locale=en-US) for more information. | | Brazil | * View and manage contracts and entitlements directly within the CSM Configurable Workspace, tracking entitlements and improving contract compliance. * Establish relationships with existing customer data, such as sold products and install base items, by adding contract and entitlement data to the common data model. * Support customer needs ranging from account-based support entitlements to contracts with service plans that include complex entitlement coverage. * Manage the complete life cycle of customer contracts and entitlements, including generating, renewing, modifying, suspending, resuming, and canceling, through Contracts and Entitlement workflows. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=brazil&ft:locale=en-US) for more information. | [ ]