--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Document Services release notes for upgrades from Yokohama to Brazil # Combined Document Services release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Services Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with essential information on upgrading Document Services from the Yokohama release family through Zurich and Australia, up to the Brazil release. It outlines new features, changes, activation details, accessibility improvements, and other relevant updates to help customers prepare for and effectively manage their upgrade process. Show full answer Show less ## New Features * **Zurich Release** * Smart Documents: Enables quick summaries, dynamic Q\&A, and FAQs to reduce time spent searching for information. * Document Comparison: Allows side-by-side comparison of two document versions to track changes effectively. * PDF Generation Guardrails: Implements static and dynamic guardrails to ensure stability and accessibility compliance during PDF creation. * **Australia Release** * AI-powered Redaction: Automatically detects and redacts sensitive data in documents with policy-based controls to protect confidential information. * Voice Assist for Docs Skill: Generates audio summaries and supports voice-based queries to extract key document information. * Document Management in Workspace: Provides a unified, intuitive interface for organizing, accessing, and collaborating on files with streamlined cloud integrations and embedded workflows. * Granular Admin Roles: Enables developers and administrators to perform Document Services configuration tasks without requiring full admin privileges. * **Brazil Release** No new features were introduced in this release. ## Changes * **Yokohama Release** * "Summarize" button renamed to "Ask Now Assist" button. * Added spoke subflows for Google Drive Shared drives integration. * Introduced a pop-up window to export individual or lists of records to accessible PDF format. * Enhanced workflow migration for managed documents to improve usability and low-code accessibility. * **Zurich Release** * Continued renaming of buttons and tabs to improve clarity (e.g., "Upload to provider" to "Upload to cloud"). * AI-generated document summarization for PDFs and Word files with feedback and disclaimer tracking. * Enhanced external cloud integrations with personal token-based authentication, permission controls, and support for all Google Drive file extensions. * Introduced Coral theme with a dark mode option for improved user experience. * **Australia Release** * ServiceNow Otto conversational AI platform integration, supporting multimodal interactions and autonomous workflow orchestration. * Next Experience Document Viewer availability expanded to Classic UI and Service Portals with ServiceNow Otto features enabled. * Smart Document skill enabled across all tables by default, simplifying configuration during upgrade. * **Brazil Release** No changes were introduced in this release. ## Activation Information * Document Services is active by default as part of the ServiceNow AI Platform. * Document Management requires activation of the **Document Management plugin (com.snc.platformdocumentmanagement)**. * The **Multi Provider Document Services Framework** must be installed separately by requesting it from the ServiceNow Store for Yokohama, Zurich, and Australia releases. * No new activation steps are required for Brazil. ## Accessibility Enhancements * Added comprehensive accessibility support for PDF document generation, including screen reader-friendly tags and features. * Introduced static and dynamic guardrails to maintain accessibility compliance during PDF creation. * The Coral theme includes a dark mode option to improve readability and reduce eye strain. ## Key Outcomes for ServiceNow Customers * **Enhanced Document Insights:** Utilize AI-powered summaries, Q\&A, and comparison tools to accelerate understanding and reduce manual effort. * **Improved Document Security and Compliance:** Use AI-based redaction and document classification to protect sensitive data and control sharing permissions. * **Streamlined Document Management:** Benefit from unified workspace integration, direct cloud connectivity, and granular administrative roles for efficient document handling. * **Accessible Document Output:** Generate PDFs compliant with accessibility standards, supporting diverse user needs and regulatory requirements. * **Seamless Upgrade Experience:** Clear activation guidance and default enablement of key features minimize configuration effort and ensure continuity across releases. Consolidated page of all release notes for Document Services from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Services to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentservices-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Document Services. {#dfrn3-documentservices-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Smart Documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US) : Accelerate insights with quick summaries, dynamic Q\&A, and FAQs that reduce time spent searching for information [Document comparison](https://www.servicenow.com/docs/access?context=compare-document-version&family=zurich&ft:locale=en-US) : Compare two versions of the document side by side. [Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility. | | Australia | [Redact sensitive data from documents using AI](https://www.servicenow.com/docs/access?context=redact-sensitive-data-using-AI&family=australia&ft:locale=en-US) : Redact sensitive information in documents using AI-powered detection and policy-based redaction. Review AI-suggested redactions, assign compliance codes, and help protect confidential data before sharing documents. [Voice Assist for Docs skill](https://www.servicenow.com/docs/access?context=configure-skill-voice-assist&family=australia&ft:locale=en-US) : Generate audio summaries and interact using voice-based questions to understand and extract key information from documents. [Document Management components in Workspace](https://www.servicenow.com/docs/access?context=document-management-workspace&family=australia&ft:locale=en-US) : Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-dms&family=australia&ft:locale=en-US) : Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Document Services features. {#dfrn3-documentservices-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=yokohama&ft:locale=en-US). : The Summarize button was changed to the Ask Now Assist button. [Subflows for Shared drives for Google Drive](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=yokohama&ft:locale=en-US). : Added Spoke subflows for Shared drives in Google Drive. [Pop-up window](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US) : Added a pop-up window for list and form export with a check box that enables you to export an individual record or a list of records into a PDF format. The PDF includes accessibility support. [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US) : Export a collection of records or a single record into a PDF format. New system property was added for better accessibility. [Workflow migration for Managed Documents](https://www.servicenow.com/docs/access?context=c_ManagedDocuments&family=yokohama&ft:locale=en-US) : Improved usability, low code accessibility, and feature parity due to the newly configured workflows.​ | | Zurich | [Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US) : The Summarize button was changed to the Ask Now Assist button. [Property value for digital signature](https://www.servicenow.com/docs/access?context=property-value-cac-piv-signing&family=zurich&ft:locale=en-US) : Specify the method used to identify and validate the user who has signed the PDF using the property value. [Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&family=zurich&ft:locale=en-US) : Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files. [Document Service Framework](https://www.servicenow.com/docs/access?context=onedrive-spoke-document-services-framework&family=zurich&ft:locale=en-US) : Retrieve the list of files and folders based on the given search query from Microsoft OneDrive. [Document service Framework](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=zurich&ft:locale=en-US) : Retrieve the list of files and folders based on the given search query from Google Drive. [PDF generation](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Generate a PDF with accessibility for regulated markets. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Upload to provider button](https://www.servicenow.com/docs/access?context=upload-external-provider&family=zurich&ft:locale=en-US) : The Upload to provider button was changed to Upload to cloud button within the Connect with external cloud dialog box. [Sync button](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US) : The Sync button was changed to the Download from Cloud button. [Upload to cloud button](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : The Upload to cloud button has been added for versions. [External Provider Settings tab](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US) : The External Provider Settings tab was changed to the External Cloud Settings tab. [Connect documents on external cloud](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : Upload your files directly to an external cloud (including multiple versions of the document). [Permissions for external cloud files](https://www.servicenow.com/docs/access?context=document-configuration&family=zurich&ft:locale=en-US) : Set the sharing permissions on your external cloud files. [Authenticate personal accounts on external cloud](https://www.servicenow.com/docs/access?context=personal-authentication-documents&family=zurich&ft:locale=en-US) : Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations. [Connect file extensions](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported. [HTML to PDF Conversion](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Specify an image retrieval timeout for HTML to PDF conversion. [Document classification](https://www.servicenow.com/docs/access?context=share-document-link&family=zurich&ft:locale=en-US) : Limit public sharing based on a document's classification. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Document Viewer](https://www.servicenow.com/docs/access?context=Documentviewer&family=australia&ft:locale=en-US) : The Next Experience Document Viewer is now available in the Classic UI (UI16) and Service Portals in addition to Workspace. ServiceNow Otto features including document summary, voice Q\&A, smart redaction, and manual redaction are available. [Smart documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=australia&ft:locale=en-US) : Use Smart Document skill across all tables.Existing configurations remain unchanged during upgrade, including those on specific tables or when the feature is disabled. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Document Services features or functionality were removed. {#dfrn3-documentservices-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Document Services features or functionality were deprecated. {#dfrn3-documentservices-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Document Services. {#dfrn3-documentservices-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=yokohama&ft:locale=en-US). [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=yokohama&ft:locale=en-US) Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=zurich&ft:locale=en-US). Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=australia&ft:locale=en-US). Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Services, such as specific requirements or compliance levels. {#dfrn3-documentservices-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US). | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. [Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Added static and dynamic guardrails for accessibility support for PDF document generation [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Added support for PDF document generation with accessibility for regulated markets. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Improved PDF generation that includes accessibility support. * Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q\&A, and FAQs. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Compare any two document versions and track changes by using document comparison. * Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records. * Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive. * Control public sharing by using document classification to ensure document security. * Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q\&A, and FAQs. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Introduced granular roles to complete administrative configuration tasks without requiring the full admin role. * Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities. * Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view. * Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards. * Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card. * Manage documents using a common document viewer across Platform/UI16 and Workspace to access ServiceNow Otto features including document summary, voice Q\&A, smart redaction, along with manual redaction * Enable Smart Document Skill across all tables by default, removing the need for manual configuration. * Redact sensitive information in documents using AI-powered detection and policy-based redaction to help protect confidential data and support compliance requirements * Generate audio summaries of documents and retrieve document information using voice queries, enabling a more accessible and hands-free document experience. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]