--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Employee Center release notes for upgrades from Yokohama to Brazil # Combined Employee Center release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Center release notes for upgrades from Yokohama to Brazil The Employee Center release notes consolidate all updates, features, and changes from the Yokohama through Brazil releases to assist ServiceNow customers in preparing for their upgrades. The Employee Center provides a unified, centralized portal experience that connects enterprise systems and scales service delivery across departments such as IT, HR, Workplace, Legal, and Procurement. The portal is customizable and designed to streamline employee workflows, information, and services in one accessible location, improving engagement and operational efficiency. Show full answer Show less ## Important Upgrade Information * Before upgrading to Brazil, customers should review and complete specified pre- and post-upgrade tasks. * The Australia release introduces enhanced security for read-only fields in the ServiceNow AI Platform with granular control options, helping strengthen instance security while maintaining flexibility. * Browser Extension for Employee Center requires Google Chrome or Microsoft Edge browsers. * Employee Center is activated by requesting the plugin from the ServiceNow Store across all releases. * Accessibility improvements allow admins to configure widget heading levels (H1--H6) to meet organizational standards and support assistive technologies. ## Key Features Introduced Between Yokohama and Brazil * **Favoriting Topic Pages:** Employees can quickly access frequently used topics via the Favorites widget. * **Single-Click Taxonomy Sync:** Simplifies syncing taxonomy updates across portal navigation hierarchies. * **Guided Self-Service Enhancements:** Admins can add rich media to responses; employees can review/edit previous answers and use AI-powered search to find processes. * **Employee Center Pro Features:** Includes AI-powered app search, appointment booking with HR representatives, advanced rich content editing, portal shortcuts for content authors, integrated feedback management with automated tasks and notifications, and live company event hosting with streamlined communications. * **Improved Topic Search Ranking:** Topic search results are ranked based on user engagement to improve relevance. * **Quick Start Tests:** Available for verifying Employee Center functionality post-upgrade or after new integrations; can be customized for tailored deployments. * **AI Agent Integration:** Enables employees to check company news, events, pending approvals, and requests using conversational interfaces via Now Assist in Virtual Agent and Microsoft Teams. * **Enhanced Requests Experience:** Improved segmentation, filtering, keyword search, and tab-specific filters to help employees find and manage requests efficiently. * **Portal Performance Optimizations:** Features like lazy loading and background mega menu loading reduce page load times and enhance user experience during high traffic. * **ServiceNow Otto for Employee Experience:** Provides conversational task resolution and approval capabilities through Virtual Agent integration. * **Moveworks AI Assistant Integration:** Offers embedded AI conversational support for employees to ask questions and complete tasks end-to-end within Employee Center. ## Changes and Enhancements * **Coral Theme:** Introduced as the default theme for new portals and mobile experiences, offering a fresh, brand-neutral visual design with a dark mode option. * **Navigation Simplification:** New left-aligned, single-level navigation improves usability and adapts seamlessly to desktop and mobile devices. * **Admin Controls:** Granular roles and settings enhance control over employee profiles, widget accessibility, and content delivery. ## Removed and Deprecated Features No features or functionality were removed or deprecated between Yokohama and Brazil releases. ## Additional Notes * No additional requirements or localization changes were introduced across the releases. * Customers should utilize quick start tests after upgrades or new integrations to validate Employee Center functionality. * Live company events hosting simplifies event communications and content creation directly within the portal. ## Practical Impact for ServiceNow Customers Upgrading to Brazil enables organizations to deliver a more secure, engaging, and efficient employee portal experience with enhanced search, content management, AI-powered assistance, and streamlined service delivery. The consolidated portal supports multiple departments and scales easily without extensive configuration, improving employee satisfaction and productivity. Accessibility and performance improvements ensure the portal meets organizational standards and performs well under load. Integration with Now Mobile and conversational AI assistants further extends employee access and interaction capabilities. Consolidated page of all release notes for Employee Center from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Center to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeecenter-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Employee Center. {#dfrn3-employeecenter-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Favoriting topic pages](https://www.servicenow.com/docs/access?context=app-launcher-usability&family=yokohama&ft:locale=en-US) : Enable one-click access for employees to their most frequently accessed topics through topic pages added to the Favorites widget. [Single-click taxonomy sync](https://www.servicenow.com/docs/access?context=config-adv-portal-nav-as-menu&family=yokohama&ft:locale=en-US) : Sync taxonomy updates across Advanced Portal Navigation hierarchy levels with one click. [Guided Self-Service enhancements](https://www.servicenow.com/docs/access?context=gss-guided-self-service-overview&family=yokohama&ft:locale=en-US) : * Admins can provide more detailed answers or guidance to a Guided Self-Service response by adding rich media, including images and videos and formatted text. * Employees can review and edit their previous responses. * Employees can search for and discover Guided Self-Service processes using AI-powered search. [Enhanced apps discovery and visibility preferences (Employee Center Pro)](https://www.servicenow.com/docs/access?context=applauncher-enable-availability&family=yokohama&ft:locale=en-US) : Employees can search for authorized work applications using the AI-powered global search bar. [Appointment booking with HR representative (Employee Center Pro)](https://www.servicenow.com/docs/access?context=appointment-booking&family=yokohama&ft:locale=en-US) : Employees can schedule in-person or virtual appointments to get help through a quick link in the Mega Menu or Quick links widget. [Rich Content Editor updates (Employee Center Pro)](https://www.servicenow.com/docs/access?context=ec-rich-content&family=yokohama&ft:locale=en-US) : Build more visually engaging content in microsites and news through additional formatting elements including bulleted and numbered lists, table or grid layouts, and accordion lists. [Portal shortcuts for content authoring (Employee Center Pro)](https://www.servicenow.com/docs/access?context=ec-create-content-widgets&family=yokohama&ft:locale=en-US) : Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing plans, streamlining content delivery to the selected widget and reducing the effort needed for configuration. [Integrated experience and service feedback](https://www.servicenow.com/docs/access?context=ex-fdback-ovrvw&family=yokohama&ft:locale=en-US) (Employee Center Pro) : * Set a rating threshold that automatically generates a feedback task. * Receive feedback tasks from negative feedback submitted through Now Mobile®. * Receive automated email notifications when feedback tasks are completed. * Track your feedback responses through the Feedback Analytics dashboard for portal, email, Virtual Agent, kiosks, and Now Mobile®. [Live company events hosting and communications framework (Employee Center Pro)](https://www.servicenow.com/docs/access?context=ec-company-events&family=yokohama&ft:locale=en-US) : Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event communications and handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news articles. [Improved topic search ranking](https://www.servicenow.com/docs/access?context=config-topic-search-relevance&family=yokohama&ft:locale=en-US) : The Topic content search widget now ranks topics based on user clicks, improving the relevance of search results and making it easier for employees to find their frequently used topics. [Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=yokohama&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations. | | Zurich | [Check latest company news and events](https://www.servicenow.com/docs/access?context=check-company-newsevent-ai-agent-for-emp-exp&family=zurich&ft:locale=en-US) : Use the Company News and Events AI Agent to enable employees to check their company-related news and any upcoming events using the Now Assist in Virtual Agent. [ServiceNow Otto for Employee Experience Summarization skill](https://www.servicenow.com/docs/access?context=activate-now-assist-skills-uex&family=zurich&ft:locale=en-US) : Enable a summary of the request, requested item, or case for approval task using ServiceNow Otto for Employee Experience. The skill provides a summary of the selected item from the available list that you want to work on. [ServiceNow Otto for Employee Experience plugin](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=zurich&ft:locale=en-US) : Enable employees to resolve and approve tasks easily through chat conversation using the ServiceNow Otto for Employee Experience plugin with Now Assist in Virtual Agent. [Browser Extension for Employee Center](https://www.servicenow.com/docs/access?context=ecbe-intro&family=zurich&ft:locale=en-US) : View and manage content and other company resources through the Browser Extension for Employee Center. Access the extension as a pop-up window, or select the Browser Extension for Employee Center icon on the portal to open it in a new page. [Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=zurich&ft:locale=en-US) : Enhance the My Requests experience with features like easy segmentation, filtering, and keyword search. These features create a dynamic and scalable experience on the Employee Center portal for your admins, service, process, and experience owners. [Portal performance optimization](https://www.servicenow.com/docs/access?context=ec-load-experience-optimization&family=zurich&ft:locale=en-US) : Control how your portal pages load, such as all at once or as needed, by using the new deferred and lazy load preferences. Lazy loading is enabled by default and displays content dynamically, reducing page load time. [High-traffic experience](https://www.servicenow.com/docs/access?context=ec-load-high-traffic&family=zurich&ft:locale=en-US) : Communicate the information about heavy usage and slower network conditions during high usage scenarios, such as live events and major announcements. [Taxonomy and connected content](https://www.servicenow.com/docs/access?context=track-new-content&family=zurich&ft:locale=en-US) : Streamline the cleanup and syncing of outdated or invalid content, helping admins maintain a high-quality, well-performing portal with less manual effort. [Mega menu load](https://www.servicenow.com/docs/access?context=config-mega-menu-async-load&family=zurich&ft:locale=en-US) : Load the Mega Menu in the background to speed up home page interactivity and enable your users to engage with visible content faster during first-time visits. [Notifications for Employee Center enhancements](https://www.servicenow.com/docs/access?context=notifications-ec&family=zurich&ft:locale=en-US) : Get Notifications for Employee Center in Content engagement that is available with Employee Center Pro. For more information, see [Employee Center Pro release notes](https://www.servicenow.com/docs/access?context=employee-center-pro-rn&family=zurich&ft:locale=en-US). [Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=zurich&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations. | | Australia | [Simplified Navigation](https://www.servicenow.com/docs/access?context=simple-portal-navigation-ec&family=australia&ft:locale=en-US) : Simplify how employees move through Employee Center by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile. [Approve your requests with AI Agent](https://www.servicenow.com/docs/access?context=manage-approvals-with-approvals-agent&family=australia&ft:locale=en-US) : Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers. [Configure widget heading levels for accessibility](https://www.servicenow.com/docs/access?context=config-heading-widget-instance&family=australia&ft:locale=en-US) : Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. [Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=australia&ft:locale=en-US) : Improve the Enhanced Requests Experience functionality by enabling specific tabs created for specific filters. Help employees find relevant requests faster while giving admins, experience owners, and service owners greater control over curating page design for specific purposes. [ServiceNow Otto Chat Integration](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&family=australia&ft:locale=en-US) : Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro. [Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=australia&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Employee Center features. {#dfrn3-employeecenter-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Employee Center features or functionality were removed. {#dfrn3-employeecenter-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Employee Center features or functionality were deprecated. {#dfrn3-employeecenter-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Center. {#dfrn3-employeecenter-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install the Employee Center plugin by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Employee Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Employee Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Employee Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Employee Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Employee Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Employee Center by by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Browser requirements : The Browser Extension for Employee Center is only available with Google Chrome or Microsoft Edge browsers. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Center, such as specific requirements or compliance levels. {#dfrn3-employeecenter-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Accessibility information : Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users. | | Brazil | Accessibility information : * Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users. | [ ] ## Localization information If there are specific localization considerations for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Resolve tasks created from submitted negative feedback with the Integrated experience and service feedback functionality. * Enable employees to seek assistance through virtual or in-person appointments, or by joining walk-up queues for immediate support. * Host live company events seamlessly in the employee portal with streamlined pre-event communications and a drag-and-drop editor for easy content creation. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the Company News \& Events AI Agent in the ServiceNow Otto for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company. For more information, see [Check latest company news and events](https://www.servicenow.com/docs/access?context=check-company-newsevent-ai-agent-for-emp-exp&family=zurich&ft:locale=en-US). * Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams. * Enable a summary of the request, requested item, or case for approval task using ServiceNow Otto for Employee Experience. The skill provides a summary of the selected item from the available list that you want to work on. For more information, see [ServiceNow Otto for Employee Experience Summarization skill](https://www.servicenow.com/docs/access?context=activate-now-assist-skills-uex&family=zurich&ft:locale=en-US). Zurich Early Availability * Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with Now Assist in Virtual Agent. * View and manage content and other company resources through the Browser Extension for Employee Center. * Improve the My Requests experience with adoptive and scalable enhancements. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Add editable, tab-specific filters to the Enhanced Requests Experience functionality on the Employee Center portal to make searching and managing requests more streamlined. * Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the Company News \& Events AI Agent in the Now Assist for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company. * Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams. * Add granular admin roles to create an Employee profile. * Simplify how employees move through by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile. * Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | With Employee Center, you can deliver a unified portal experience that connects your enterprise systems in one centralized destination. * Scale service delivery across multiple departments---IT, HR, Workplace, Legal, and Procurement---without extensive configuration. * Extend portal functionality with a wide variety of customizable features tailored to your organization's needs. * You can consolidate employee workflows, information, and services in a single accessible location. * You can streamline service delivery and engagement for your entire employee base. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=brazil&ft:locale=en-US) for more information. [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&family=brazil&ft:locale=en-US) : Now Mobile® enables you to manage and create tasks and access other company resources from your mobile device. Use Now Mobile® to install the default taxonomy for the employee content store application. This application auto-assigns the employee taxonomy to the Mobile Employee Service portal (MESP) record. [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=brazil&ft:locale=en-US) : Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with ServiceNow Otto. | [ ]