--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Employee Slate for ITSM release notes for upgrades from Yokohama to Brazil # Combined Employee Slate for ITSM release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Slate for ITSM Release Notes for Upgrades from Yokohama to Brazil This consolidated release note provides a comprehensive summary of all updates related to Employee Slate for ITSM as customers upgrade from the Yokohama release family to Brazil. It combines cross-family release notes to help ServiceNow customers understand new features, changes, activation details, and important upgrade tasks. The document clarifies that many release families including Yokohama, Zurich, and Brazil itself reported no updates, while notable feature introductions occurred mainly in Australia and Brazil releases. Show full answer Show less ## New Features * **Email Notifications:** Users receive email updates for walk-in visits and subscription statuses to services, enhancing communication and user engagement. * **Tech Lounge Services:** Employees can join walk-in queues or book appointments via the Tech Lounge page, facilitating easier access to IT support. * **Conversational Assisted Booking:** Through natural language requests to Otto (the virtual assistant), users can complete tech lounge bookings or initiate walk-up experiences. * **Service Health Visibility:** Active outages and scheduled maintenance are prominently displayed on the Employee Slate home page with clear visual accents---red for outages and amber for maintenance. When no issues exist, the system shows "All systems operational." * **Dedicated Service Status Page:** Accessible from the home page, this page provides an expanded view of all IT services and detailed information on affected services. * **Ask Otto Outage Summary:** Users can select an Ask Otto action directly from the Service Health banner to get an AI-generated summary of active outages without typing questions, enabling quick and efficient status checks. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecated features in Employee Slate for ITSM between Yokohama and Brazil releases, ensuring stability of existing functionalities through the upgrade. ## Activation Information * **Australia Release:** Activation requires setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. This plugin is available in the ServiceNow Store. * **Brazil Release:** Activation involves enabling the ITSM Employee Slate for Moveworks plugin to access the updated features. ## Additional Notes No updates were reported regarding additional requirements, browser requirements, accessibility, or localization considerations across all release families, indicating consistent support and compatibility. ## Why This Matters for ServiceNow Customers Upgrading to Brazil enhances employee experience by improving communication through email notifications and simplifying IT service access via the Tech Lounge and conversational AI assistant. Real-time visibility into service health and outages empowers employees and IT teams with timely information and reduces friction in support interactions. Activation instructions ensure customers can enable these capabilities smoothly. The absence of removals or deprecations preserves existing workflows, minimizing upgrade risks. Consolidated page of all release notes for Employee Slate for ITSM from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Slate for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Slate for ITSM to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeeslateforitsm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Employee Slate for ITSM. {#dfrn3-employeeslateforitsm-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Use](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : * Send email notifications to keep you updated on your walk-in visit. * Send email notifications when a user subscribes to a service to keep them informed of the subscription status. [Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Join a walk-in queue or book an appointment using the Tech Lounge page. [Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language. [Viewing outages and maintenance](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : View active outages and upcoming scheduled maintenance directly on the Employee Slate for ITSM home page. Active outages appear first with a red accent, followed by scheduled maintenance with an amber accent. When no issues are active, the card displays an "All systems operational" state. [Service status page](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Open a dedicated Service Status page from the home page card to see an expanded view of all services and a detail page for each affected service. [Ask Otto outage summary](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Select the new Ask Otto action on the Service Health banner to open an AI chat that automatically summarizes current active outages, without typing a question. | | Brazil | [Use](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : * Send email notifications to keep you updated on your walk-in visit. * Send email notifications when a user subscribes to a service to keep them informed of the subscription status. [Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : Check tech lounge status, join a walk-in queue, or book an appointment using the Tech Lounge page. [Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Employee Slate for ITSM features. {#dfrn3-employeeslateforitsm-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Employee Slate for ITSM features or functionality were removed. {#dfrn3-employeeslateforitsm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Employee Slate for ITSM features or functionality were deprecated. {#dfrn3-employeeslateforitsm-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Slate for ITSM. {#dfrn3-employeeslateforitsm-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Enable Employee Slate for ITSM by setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&family=australia&ft:locale=en-US). Important: Employee Slate for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see [Configure](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Slate for ITSM, such as specific requirements or compliance levels. {#dfrn3-employeeslateforitsm-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * See active outages and scheduled maintenance directly on the Employee Slate for ITSM home page, without navigating to a separate page. * Investigate service status in more depth from a dedicated Service Status page. * Ask Otto to summarize current active outages in one select, directly from the home page banner. * Ask natural-language questions about outages -- by service, by outage number, or by date range -- and get a summarized answer with suggested follow-ups. * Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page with available time slots. * Ask Otto to request a tech lounge visit in natural language, and get routed to walk-in visit or a booking. See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&family=australia&ft:locale=en-US) for more information. | | Brazil | * View active outages and scheduled maintenance directly on the Employee Slate for ITSM home page. * Open a dedicated Service Status page to see an expanded view of all services and a detail page for each affected service. * Ask Otto to summarize current active outages directly from the home page banner. * Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page, with live location status and available time slots. * Ask Otto to request a tech lounge visit in natural language, and get routed to self-help or a booking. See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&family=brazil&ft:locale=en-US) for more information. | [ ]