--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined External Content Connectors release notes for upgrades from Yokohama to Brazil # Combined External Content Connectors release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 21 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined External Content Connectors Release Notes for Upgrades from Yokohama to Brazil This document consolidates the release notes for ServiceNow External Content Connectors from Yokohama through to Brazil releases, providing a comprehensive guide for customers upgrading to the Brazil release. It highlights new features, changes, activation steps, and important upgrade considerations to help ensure a smooth transition and maximize the capabilities of External Content Connectors within your ServiceNow environment. Show full answer Show less ## Key Features * **Connector Admin Role:** Users with the `snextconn.xccadmin` role can create, configure, and monitor external content connectors and crawls. * **Wide Range of Supported Connectors:** Integrate searchable content and metadata from numerous external systems such as Adobe Experience Manager, Asana, Docusign, Dropbox, GitHub Enterprise Cloud, HubSpot, Lucidchart, Miro, monday.com, Notion, SAP DMS, Smartsheet, Trello, WordPress, Workday, Zoom, Amazon S3, Box, GitLab, Microsoft OneDrive, Microsoft Viva Engage, ServiceNow instances, Webcrawler, Zendesk Guide, Atlassian Jira Cloud, Google Drive, Microsoft Teams, Slack, Adobe Acrobat Sign, Aha! Roadmaps, Cornerstone, Fluid Topics, ManageEngine, Workvivo, SAP SuccessFactors, and Atlassian Confluence Cloud. * **User Mapping Permissions:** Configure how source system users map to ServiceNow AI Platform users by specifying fields for matching, preserving security and access controls. * **Content and Permission Crawl Statistics:** Review detailed statistics on documents and user permissions retrieved during content and permission crawls, ensuring transparency and operational insight. * **Analytics and Connector Health:** Access redesigned analytics pages to analyze connector performance over time, and utilize connector health dashboards to monitor and resolve issues effectively. * **Advanced Settings \& Scheduling:** Benefit from advanced connection settings such as AWS region and endpoints for Amazon S3, delta content crawls to optimize Google Drive crawling efficiency, and flexible crawl scheduling including daily, weekly, or monthly options. * **Semantic Vector Indexing:** Improve search recall across all external content connectors by enabling semantic vector indexing of crawled content. * **Now Assist Integration:** Extend Virtual Agent capabilities by including external content search results in Now Assist conversations. * **Webcrawler Enhancements:** The new Webcrawler connector supports both predefined and custom web sources, includes sitemap crawling, and allows scheduling of partial content crawls with accessible start point links. * **UI Improvements:** Updated connector creation workflows with optional steps for configuring user permission crawls and linking search sources, plus renaming of Crawl schedules tab to Manage crawls for clarity. * **Security \& Authentication Updates:** Improved certificate thumbprint support accepting both hexadecimal and base64 formats in Microsoft OneDrive, SharePoint Online, and Teams connectors. ## Changes * The connector creation UI now integrates optional configuration steps for user permission crawls and search profile linking, enhancing setup flexibility. * Atlassian Jira Cloud connector no longer requires an instance ID for connection, simplifying configuration. * Consolidation of predefined web sources into the new Webcrawler connector enables more flexible web content crawling. * Start point links for scheduled partial content crawls are now accessible in crawl lists and history entries, improving traceability. * Support for limited Role-Based Access Control (RBAC) in Atlassian Confluence Cloud connector allows mapping of RBAC-assigned permissions. * Crawl schedules tab renamed to Manage crawls for better clarity in the connector editor. ## Activation and Requirements * To use External Content Connectors, install the External Content Connectors Application Suite plugin from the ServiceNow Store. * Activation of additional plugins is required for the ServiceNow product documentation and Webcrawler connectors after the suite activation. * Inbound mutual TLS (mTLS) support is mandatory for running content connector crawls and is typically enabled automatically upon plugin installation. * For optimal performance, use External Content Connectors with the latest versions of Google Chrome or Mozilla Firefox; Internet Explorer is not supported. ## Practical Benefits for ServiceNow Customers * Enable comprehensive searchability across diverse external content repositories, enhancing knowledge discovery and operational efficiency. * Maintain security and compliance by mapping external users and permissions accurately to ServiceNow AI Platform users. * Improve content indexing and search relevance with semantic vector indexing and multimodal captioning for complex attachments. * Streamline connector management through enhanced UI workflows, health monitoring, and analytic insights. * Optimize content crawling with delta crawls and advanced scheduling, reducing resource use and crawl times. * Enhance Virtual Agent experiences by integrating external content search results, broadening support capabilities. Consolidated page of all release notes for External Content Connectors from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family External Content Connectors release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading External Content Connectors to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-externalcontentconnectors-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for External Content Connectors. {#dfrn3-externalcontentconnectors-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Connector admin role](https://www.servicenow.com/docs/access?context=installed-with-ext-content-connectors&family=yokohama&ft:locale=en-US) : Users with the sn_ext_conn.xcc_admin role can create, configure, and review details for external content connectors and crawls. [Adobe Experience Manager as a Cloud Service external content connector](https://www.servicenow.com/docs/access?context=adobe-expmgr-cs-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Experience Manager as a Cloud Service source system. [Asana external content connector](https://www.servicenow.com/docs/access?context=asana-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Asana source system. [Docusign external content connector](https://www.servicenow.com/docs/access?context=docusign-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Docusign source system. [Dropbox external content connector](https://www.servicenow.com/docs/access?context=dropbox-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Dropbox source system. [GitHub Enterprise Cloud external content connector](https://www.servicenow.com/docs/access?context=github-enterprise-cloud-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your GitHub Enterprise Cloud source system. [HubSpot external content connector](https://www.servicenow.com/docs/access?context=hubspot-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your HubSpot source system. [Lucidchart external content connector](https://www.servicenow.com/docs/access?context=lucidchart-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Lucidchart source system. [Miro external content connector](https://www.servicenow.com/docs/access?context=miro-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Miro source system. [monday.com external content connector](https://www.servicenow.com/docs/access?context=monday-com-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your monday.com source system. [Notion external content connector](https://www.servicenow.com/docs/access?context=notion-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Notion source system. [SAP DMS external content connector](https://www.servicenow.com/docs/access?context=sap-dms-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your SAP DMS source system. [Smartsheet external content connector](https://www.servicenow.com/docs/access?context=smartsheet-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Smartsheet source system. [Trello external content connector](https://www.servicenow.com/docs/access?context=trello-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Trello source system. [WordPress external content connector](https://www.servicenow.com/docs/access?context=wordpress-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your WordPress source system. [Workday external content connector](https://www.servicenow.com/docs/access?context=workday-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Workday source system. [Zoom external content connector](https://www.servicenow.com/docs/access?context=zoom-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Zoom source system. [Configure user mapping permission settings](https://www.servicenow.com/docs/access?context=configure-user-mapping-settings-external-content-connector&family=yokohama&ft:locale=en-US) : Specify the source system and User \[sys_user\] table fields to examine for matches when an external content connector maps source system users to your ServiceNow AI Platform users. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics about the documents (items or files with searchable content and metadata) retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics about the permissions (user and group-membership security principals) retrieved by a user permission crawl. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review metrics that show how your external content connector has run over time. [Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=amazon-s3-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from buckets in your Amazon S3 source system. [Box external content connector](https://www.servicenow.com/docs/access?context=box-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from user boxes in your Box source system. [GitLab external content connector](https://www.servicenow.com/docs/access?context=gitlab-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories. [Microsoft OneDrive external content connector](https://www.servicenow.com/docs/access?context=microsoft-onedrive-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system. [Microsoft Viva Engage external content connector](https://www.servicenow.com/docs/access?context=microsoft-viva-engage-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities. [ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source. [Zendesk Guide external content connector](https://www.servicenow.com/docs/access?context=zendesk-guide-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics for searchable items retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics for user and group permissions retrieved by a user permission crawl. [Atlassian Jira Cloud external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from projects in your Atlassian Jira Cloud source system. [Google Drive external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-gdrive&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from shared drives in your Google Drive source system. [Microsoft Teams external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from teams in your Microsoft Teams source system. [ServiceNow product documentation external content connectors](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-snowdoc&family=yokohama&ft:locale=en-US) : Retrieve searchable content from the ServiceNow product documentation site. [Slack external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-slack&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from public channels in your Slack source system. [Warning messages for indexed document counts](https://www.servicenow.com/docs/access?context=exploring-ext-cont-connectors&family=yokohama&ft:locale=en-US) : When an external content connector's indexed document count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit of 1,000,000 documents. [Add external content search results to Now Assist in Virtual Agent conversations](https://www.servicenow.com/docs/access?context=add-ext-cont-srch-src-na-va&family=yokohama&ft:locale=en-US) : Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. [Semantic vector indexing for crawled content](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=yokohama&ft:locale=en-US) : Improve recall for external content searches with support for semantic vector indexing of crawled content. Semantic vector indexing is supported for all external content connectors. | | Zurich | [Filter content by label](https://www.servicenow.com/docs/access?context=filter-content-label-google-drive-external-content-connector&family=zurich&ft:locale=en-US) : Configure your Google Drive external content connectors to only retrieve content items that have one or more of a specified set of label values applied. [Adobe Acrobat Sign external content connector](https://www.servicenow.com/docs/access?context=adobe-acrobat-sign-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Acrobat Sign source system. [Aha! Roadmaps external content connector](https://www.servicenow.com/docs/access?context=aha-roadmaps-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Aha! Roadmaps source system. [Cornerstone external content connector](https://www.servicenow.com/docs/access?context=cornerstone-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Cornerstone source system. [Fluid Topics external content connector](https://www.servicenow.com/docs/access?context=fluid-topics-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Fluid Topics source system. [ManageEngine external content connector](https://www.servicenow.com/docs/access?context=manageengine-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your ManageEngine source system. [Workvivo external content connector](https://www.servicenow.com/docs/access?context=workvivo-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Workvivo source system. [Connector admin role](https://www.servicenow.com/docs/access?context=installed-with-ext-content-connectors&family=zurich&ft:locale=en-US) : Users with the sn_ext_conn.xcc_admin role can create, configure, and review details for external content connectors and crawls. [Adobe Experience Manager as a Cloud Service external content connector](https://www.servicenow.com/docs/access?context=adobe-expmgr-cs-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Experience Manager as a Cloud Service source system. [Asana external content connector](https://www.servicenow.com/docs/access?context=asana-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Asana source system. [Docusign external content connector](https://www.servicenow.com/docs/access?context=docusign-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Docusign source system. [Dropbox external content connector](https://www.servicenow.com/docs/access?context=dropbox-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Dropbox source system. [GitHub Enterprise Cloud external content connector](https://www.servicenow.com/docs/access?context=github-enterprise-cloud-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your GitHub Enterprise Cloud source system. [HubSpot external content connector](https://www.servicenow.com/docs/access?context=hubspot-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your HubSpot source system. [Lucidchart external content connector](https://www.servicenow.com/docs/access?context=lucidchart-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Lucidchart source system. [Miro external content connector](https://www.servicenow.com/docs/access?context=miro-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Miro source system. [monday.com external content connector](https://www.servicenow.com/docs/access?context=monday-com-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your monday.com source system. [Notion external content connector](https://www.servicenow.com/docs/access?context=notion-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Notion source system. [SAP DMS external content connector](https://www.servicenow.com/docs/access?context=sap-dms-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your SAP DMS source system. [Smartsheet external content connector](https://www.servicenow.com/docs/access?context=smartsheet-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Smartsheet source system. [Trello external content connector](https://www.servicenow.com/docs/access?context=trello-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Trello source system. [WordPress external content connector](https://www.servicenow.com/docs/access?context=wordpress-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your WordPress source system. [Workday external content connector](https://www.servicenow.com/docs/access?context=workday-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Workday source system. [Zoom external content connector](https://www.servicenow.com/docs/access?context=zoom-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Zoom source system. [Configure user mapping permission settings](https://www.servicenow.com/docs/access?context=configure-user-mapping-settings-external-content-connector&family=zurich&ft:locale=en-US) : Specify the source system and User \[sys_user\] table fields to examine for matches when an external content connector maps source system users to your ServiceNow AI Platform users. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics about the documents (items or files with searchable content and metadata) retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics about the permissions (user and group-membership security principals) retrieved by a user permission crawl. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=zurich&ft:locale=en-US) : Review metrics that show how your external content connector has run over time. [Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=amazon-s3-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from buckets in your Amazon S3 source system. [Box external content connector](https://www.servicenow.com/docs/access?context=box-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from user boxes in your Box source system. [GitLab external content connector](https://www.servicenow.com/docs/access?context=gitlab-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories. [Microsoft OneDrive external content connector](https://www.servicenow.com/docs/access?context=microsoft-onedrive-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system. [Microsoft Viva Engage external content connector](https://www.servicenow.com/docs/access?context=microsoft-viva-engage-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities. [ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source. [Zendesk Guide external content connector](https://www.servicenow.com/docs/access?context=zendesk-guide-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics for searchable items retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics for user and group permissions retrieved by a user permission crawl. | | Australia | [Connector health dashboard](https://www.servicenow.com/docs/access?context=resolve-health-issues-external-content-connector&family=australia&ft:locale=en-US) : View and resolve connector health issues using the connector health dashboard. [Index inspector tool](https://www.servicenow.com/docs/access?context=review-indexing-status-content-items&family=australia&ft:locale=en-US) : Verify indexing status and error counts for individual content items using the index inspector tool. Optionally review additional item details, see which users and groups can view the item in secure search, and view retrieval and indexing errors for the item. [Advanced connection settings for the Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-amazon-s3&family=australia&ft:locale=en-US) : Optionally specify advanced connection settings including the AWS region and Amazon S3 endpoint you want the connector to use. You can also specify a list of Amazon S3 buckets to retrieve content from, or leave this list empty to enable auto-discovery of buckets. [Delta content crawls for the Google Drive connector](https://www.servicenow.com/docs/access?context=delta-content-crawls-external-content-connectors&family=australia&ft:locale=en-US) : Reduce content crawl time with delta content crawls. Unlike full content crawls, delta content crawls ignore unchanged content items in a connector's source system. Delta content crawls are supported for the Google Drive external content connector. [Filter content by label](https://www.servicenow.com/docs/access?context=filter-content-label-google-drive-external-content-connector&family=australia&ft:locale=en-US) : Configure your Google Drive external content connectors to only retrieve content items that have one or more of a specified set of label values applied. [SAP SuccessFactors external content connector](https://www.servicenow.com/docs/access?context=sap-successfactors-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata exported from your SAP SuccessFactors Learning source system. [Configuring crawl settings for external content connectors](https://www.servicenow.com/docs/access?context=cfg-crawl-settings-ext-cont-connector&family=australia&ft:locale=en-US) : Activate multimodal captioning for attachments and files retrieved by your external content connector's content crawls. The multimodal service automatically generates captions for images, tables, charts, and complex layouts in the retrieved attachments and files. Searches can match attachment and file results using keywords from the generated captions. [Adobe Acrobat Sign external content connector](https://www.servicenow.com/docs/access?context=adobe-acrobat-sign-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Acrobat Sign source system. [Aha! Roadmaps external content connector](https://www.servicenow.com/docs/access?context=aha-roadmaps-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Aha! Roadmaps source system. [Cornerstone external content connector](https://www.servicenow.com/docs/access?context=cornerstone-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Cornerstone source system. [Fluid Topics external content connector](https://www.servicenow.com/docs/access?context=fluid-topics-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Fluid Topics source system. [ManageEngine external content connector](https://www.servicenow.com/docs/access?context=manageengine-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your ManageEngine source system. [Workvivo external content connector](https://www.servicenow.com/docs/access?context=workvivo-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Workvivo source system. | | Brazil | [Connector health dashboard](https://www.servicenow.com/docs/access?context=resolve-health-issues-external-content-connector&family=brazil&ft:locale=en-US) : View and resolve connector health issues using the connector health dashboard. [Index inspector tool](https://www.servicenow.com/docs/access?context=review-indexing-status-content-items&family=brazil&ft:locale=en-US) : Verify indexing status and error counts for individual content items using the index inspector tool. Optionally review additional item details, see which users and groups can view the item in secure search, and view retrieval and indexing errors for the item. [Advanced connection settings for the Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-amazon-s3&family=brazil&ft:locale=en-US) : Optionally specify advanced connection settings including the AWS region and Amazon S3 endpoint you want the connector to use. You can also specify a list of Amazon S3 buckets to retrieve content from, or leave this list empty to enable auto-discovery of buckets. [Delta content crawls for the Google Drive connector](https://www.servicenow.com/docs/access?context=delta-content-crawls-external-content-connectors&family=brazil&ft:locale=en-US) : Reduce content crawl time with delta content crawls. Unlike full content crawls, delta content crawls ignore unchanged content items in a connector's source system. Delta content crawls are supported for the Google Drive external content connector. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing External Content Connectors features. {#dfrn3-externalcontentconnectors-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring user permission crawls (for connectors that support them) and for linking connector search sources to your search profiles. If you want to change these settings for an existing connector, you can configure these settings from the connector editor. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=yokohama&ft:locale=en-US) : Analyze connector performance and behavior in a selected time period using the redesigned Analytics page. You can access this page from the connector editor. [Atlassian Jira Cloud connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=yokohama&ft:locale=en-US) : The Atlassian Jira Cloud external content connector no longer requires your Atlassian Jira Cloud instance ID as a connection setting. [Microsoft OneDrive connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-microsoft-onedrive&family=yokohama&ft:locale=en-US) : The Microsoft OneDrive external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft SharePoint Online connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-mspo&family=yokohama&ft:locale=en-US) : The Microsoft SharePoint Online external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft Teams connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=yokohama&ft:locale=en-US) : The Microsoft Teams external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring the new connector's crawl settings and creating and scheduling crawls for it. You can still configure these settings from the connector editor, so you can skip these steps during connector creation if you want to configure crawl settings and create crawls later on. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=yokohama&ft:locale=en-US) : The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which allows you to specify a custom web source or select a predefined one. [New UI for creating external content connectors](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : On the External Content Admin Home page, you now select New instead of Create to create a new connector. Next, you select the appropriate source system type on the Choose source page. Finally, you fill in required values on the Connector details page. | | Zurich | [Sitemap support in the Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve content and links from URLs found in sitemaps defined for your web source system when running content crawls for the Webcrawler external content connector. A content crawl only retrieves sitemap URLs that include the crawl's starting point URL. [Start point links for scheduled partial content crawls](https://www.servicenow.com/docs/access?context=create-content-crawl-external-content-connector&family=zurich&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its entry in the the external content connector's list of crawls. [Start point links in partial content crawl history entries](https://www.servicenow.com/docs/access?context=review-crawl-ext-cont-connector&family=zurich&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its crawl history entries. [Limited Role-Based Access Control (RBAC) support in the Atlassian](https://www.servicenow.com/docs/access?context=atlassian-confluence-cloud-external-content-connector&family=zurich&ft:locale=en-US) Confluence Cloud external content connector : Map source system user and group permissions assigned via RBAC roles to users in your ServiceNow AI Platform instance. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=zurich&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring user permission crawls (for connectors that support them) and for linking connector search sources to your search profiles. If you want to change these settings for an existing connector, you can configure these settings from the connector editor. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=zurich&ft:locale=en-US) : Analyze connector performance and behavior in a selected time period using the redesigned Analytics page. You can access this page from the connector editor. [Atlassian Jira Cloud connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=zurich&ft:locale=en-US) : The Atlassian Jira Cloud external content connector no longer requires your Atlassian Jira Cloud instance ID as a connection setting. [Microsoft OneDrive connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-microsoft-onedrive&family=zurich&ft:locale=en-US) : The Microsoft OneDrive external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft SharePoint Online connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-mspo&family=zurich&ft:locale=en-US) : The Microsoft SharePoint Online external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft Teams connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=zurich&ft:locale=en-US) : The Microsoft Teams external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=zurich&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring the new connector's crawl settings and creating and scheduling crawls for it. You can still configure these settings from the connector's editor, so you can skip these steps during connector creation if you want to configure crawl settings and create crawls later on. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which enables you to specify a custom web source or select a predefined one. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Crawl schedules tab renamed](https://www.servicenow.com/docs/access?context=create-content-crawl-external-content-connector&family=australia&ft:locale=en-US) : In the external content connector editor, the Crawl schedules tab has been renamed to Manage crawls. [ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=australia&ft:locale=en-US) : You can now create and run multiple ServiceNow instance connectors on a single ServiceNow AI Platform instance. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=australia&ft:locale=en-US) : Connector admins can now schedule crawls on a daily, weekly, or monthly basis for all Webcrawler external content connectors. [Sitemap support in the Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=australia&ft:locale=en-US) : Retrieve content and links from URLs found in sitemaps defined for your web source system when running content crawls for the Webcrawler external content connector. A content crawl only retrieves sitemap URLs that include the crawl's starting point URL. [Start point links for scheduled partial content crawls](https://www.servicenow.com/docs/access?context=create-content-crawl-external-content-connector&family=australia&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its entry in the the external content connector's list of crawls. [Start point links in partial content crawl history entries](https://www.servicenow.com/docs/access?context=review-crawl-ext-cont-connector&family=australia&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its crawl history entries. [Limited Role-Based Access Control (RBAC) support in the Atlassian](https://www.servicenow.com/docs/access?context=atlassian-confluence-cloud-external-content-connector&family=australia&ft:locale=en-US) Confluence Cloud external content connector : Map source system user and group permissions assigned via RBAC roles to users in your ServiceNow AI Platform instance. | | Brazil | Crawl schedules tab renamed : In the external content connector editor, the Crawl schedules tab has been renamed to Manage crawls. | [ ] ## Removed Between your current release family and Brazil, some External Content Connectors features or functionality were removed. {#dfrn3-externalcontentconnectors-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some External Content Connectors features or functionality were deprecated. {#dfrn3-externalcontentconnectors-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate External Content Connectors. {#dfrn3-externalcontentconnectors-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | | Australia | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | | Brazil | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | | Zurich | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | | Australia | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | | Brazil | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | | Zurich | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | | Australia | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | | Brazil | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | [ ] ## Accessibility information Review details on accessibility information for External Content Connectors, such as specific requirements or compliance levels. {#dfrn3-externalcontentconnectors-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]