--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Financial Services Operations Core release notes for upgrades from Yokohama to Brazil # Combined Financial Services Operations Core release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Core Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document provides a comprehensive summary of updates, new features, changes, deprecations, and activation instructions for upgrading the Financial Services Operations (FSO) Core application from Yokohama through Zurich and Australia releases to the Brazil release. It is designed to help ServiceNow customers prepare for and understand the impact of upgrading their FSO Core application. Show full answer Show less Note that some releases (Yokohama, Australia, Brazil) have no updates, while Zurich introduced several key features and changes. ## Key Features Introduced * **Payment Card Application (Zurich):** Enables storage of physical payment card details throughout the card lifecycle, including tokenized sensitive data like the primary account number (PAN). Supports multiple card types such as credit and debit cards. * **Deny-Unless Access Control Lists (Zurich):** Implements a security model on FSO tables that denies access to non-authenticated users (e.g., public roles), ensuring only authenticated users can perform read, write, delete, or create operations. This enhances data security. ## Significant Changes * **Claim Base Table Updates (Yokohama):** Added fields for SIU review, claim validation decision, and claim fraud decision, allowing broader use across claim applications. * **Coral Theme Default (Zurich):** Introduced Coral as the default UI theme for portals, web, and mobile experiences, featuring brand-neutral illustrations and a dark theme option to improve usability and accessibility. * **Financial Transaction Table (Zurich):** Added a Payment Card field to support the payment card application. * **Case Type Selector Update (Australia and Brazil):** The case type selector in FSO now leverages the predefined Customer Service Management (CSM) implementation instead of legacy FSO-specific tables. During upgrades, existing agent criteria and customer condition data are automatically migrated without manual intervention. This improves integration with CSM and simplifies configuration using new CSM tables. * **Claim Summarization Component (Brazil):** Replaced the deprecated AI Summary Card with the Now Assist Context Menu (NACM) component for AI-powered claim summaries. Claims processors and adjusters can generate, view, and share AI-generated claim summaries more efficiently, with editable notes support. ## Deprecations * **FSO User Criteria Tables (Australia):** The legacy tables `snbomm2mservicedefinitionusercriteria` and `snbomm2mservicedefinitioncustomercondition` are deprecated. Customers should transition to the CSM tables `sncsmcasetypesserviceusercriteria` and `sncsmcasetypesservicecustomercriteria` for managing agent criteria and customer conditions. * **Show in Interceptor Field (Australia):** The `showininterceptor` field on the `snbomservicedefinition` table is deprecated. Use agent criteria in CSM user criteria tables instead to control service definition visibility in the case type selector. ## Activation and Installation Financial Services Operations Core is available for installation via the ServiceNow Store for all release families (Yokohama, Zurich, Australia, Brazil). Customers should request the application through the Store and refer to the Store's version history for cumulative release details. ## Accessibility and Localization * The Coral theme introduced in Zurich includes a dark mode option for web and mobile, enhancing accessibility by reducing eye strain. * No localization updates were noted for any release family through Brazil. ## Additional Notes for ServiceNow Customers * Upgrading to Brazil does not introduce new features or changes beyond those present in prior releases. * Automatic migration of agent criteria and customer condition data simplifies upgrades, reducing manual configuration effort. * Security improvements via Deny-Unless ACLs strengthen data protection for FSO tables. * Utilize the new AI-powered claim summarization component to improve claims processing efficiency. Consolidated page of all release notes for Financial Services Operations Core from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Core to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Payment card application](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) : Store the details of physical payment cards across the entire card life cycle, from issuance to servicing. You can also store tokenized values for sensitive data, such as the primary account number (PAN). [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) : Use Deny-Unless access control lists (ACLs) on FSO tables for non-authenticated users, such as users with public roles. With this minimum-security setting, only your authenticated users can read, write, delete, or create actions on these tables. For more information about the Deny-Unless ACLs, see the [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) topic in the ServiceNow® Platform Security documentation. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Financial Services Operations Core features. {#dfrn3-financialservicesoperationscore-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Added fields to Claim Base table](https://www.servicenow.com/docs/access?context=fso-core-insurance-tables&family=yokohama&ft:locale=en-US) : Added the following fields to the Claim Base \[sn_bom_claim_base\] table: * SIU review * Claim validation decision * Claim fraud decision | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Added field to Financial transaction table](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=zurich&ft:locale=en-US) : Added the Payment Card field to the Financial transaction \[sn_bom_transaction\] table as part of the Payment card application. | | Australia | [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=australia&ft:locale=en-US) : Filter service definitions using the case type selector in FSO with the predefined CSM implementation. For upgraded instances, existing agent criteria and customer condition data is automatically migrated from the deprecated FSO tables to the CSM tables during upgrade. No manual migration is required. To configure agent criteria or customer conditions for the case type selector, use the following CSM tables: * `sn_csm_case_types_service_user_criteria`: for agent criteria * `sn_csm_case_types_service_customer_criteria`: for customer conditions | | Brazil | Claim Summarization component update : Generate AI-powered claim summaries using the Now Assist context menu (NACM) component, which replaces the deprecated AI Summary Card component on the Claim Workspace and Claim Summary pages. Claims processors and adjusters can continue to generate an AI-generated summary of a claim: processors see it on the Claim Summary page, and adjusters see it on both the Claim Workspace and Claim Summary pages. Share a generated summary to the claim's work notes from the summary component. Selecting Share opens an editable work notes dialog, where adjusters can edit the summary text before selecting Save to work notes. Activate the Claim Summarization skill configuration for the summary component to appear on either page. If the skill configuration isn't active, the component doesn't display on either page. | [ ] ## Removed Between your current release family and Brazil, some Financial Services Operations Core features or functionality were removed. {#dfrn3-financialservicesoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Financial Services Operations Core features or functionality were deprecated. {#dfrn3-financialservicesoperationscore-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * The FSO tables `sn_bom_m2m_service_definition_user_criteria` and `sn_bom_m2m_service_definition_customer_condition` are deprecated. If you're on an upgraded instance, you can continue to reference these tables, but they're no longer maintained. Use `sn_csm_case_types_service_user_criteria` and `sn_csm_case_types_service_customer_criteria` instead. For more information, see [Banking tables](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=australia&ft:locale=en-US). * The Show in Interceptor field (`show_in_interceptor`) on the `sn_bom_service_definition` table is deprecated. Use agent criteria in the `sn_csm_case_types_service_user_criteria` table to control which service definitions appear in the case type selector. User criteria mappings control the visibility of new service definitions. To hide a service definition, map it to the No User user criteria. To make it visible, map it to the Users with sn_bom.service_definition_read user criteria. Both user criteria records are predefined in Financial Services Operations Core. For more information, see [Components installed with case types](https://www.servicenow.com/docs/access?context=service-definitions-components&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Financial Services Operations Core by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Financial Services Operations Core is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationscore-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | The Claim Base \[sn_bom_claim_base\] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Base table and can be used across all other claim applications in this release. See [Financial Services Operations Core](https://www.servicenow.com/docs/access?context=financial-services-operations-core-data-model&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Leverage a payment card data model application in FSO workflows, such as disputes, which can be used across an entire card life cycle, from issuance to servicing. * Support multiple payment card types, including credit and debit cards. See [Payment Card](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) for more information. | | Australia | The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override. See [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=australia&ft:locale=en-US) for more information. | | Brazil | The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override. See [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=brazil&ft:locale=en-US) for more information. | [ ]