--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Yokohama to Brazil # Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Mastercard Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with comprehensive information about the Financial Services Operations Integration with Mastercard as it upgrades from the Yokohama release family through Zurich and Australia to Brazil. It summarizes new features, changes, deprecated items, activation instructions, and other relevant details to support a smooth upgrade experience. Show full answer Show less ## New Features * **Zurich Release:** Introduction of additional Mastercom subflows to streamline dispute management. These predefined subflows enable efficient execution of Mastercom spoke actions such as transaction lookups, claim handling, chargeback processing, fraud reporting, and case filing. This integration layer enhances automation across the full dispute life cycle, reducing manual effort for dispute agents. * **Australia Release:** Enhancements to dispute document handling with improved attachment and validation capabilities. This includes compressing multiple attachments into a single zipped file, validating file types and sizes, and alerting users to non-compliant files to facilitate seamless submission to Mastercard. New subflows and actions support this feature. * **Brazil Release:** No new features introduced. ## Changes * **Zurich Release:** Adoption of the Coral theme as the default for new portal, web, and mobile experiences, providing a modern, brand-neutral look with an optional dark mode to improve usability and accessibility. * **Australia Release:** Updates to key Mastercom subflows to support integration with the Card data security application and to enhance document attachment and validation functionalities. * **Brazil Release:** No changes noted. ## Removed and Deprecated Features No features or functionalities were removed or deprecated across all releases from Yokohama through Brazil. ## Activation and Installation Financial Services Operations Integration with Mastercard is available through the ServiceNow Store. Customers must request installation via the store to activate the integration. This applies from the Zurich and Australia releases onward. No new activation steps were introduced in the Brazil release. ## Additional Requirements, Browser, and Accessibility Information * No new additional requirements or browser compatibility changes were introduced across the releases. * The Coral theme introduced in Zurich includes a dark mode option to improve readability and reduce eye strain for web and mobile users, supporting accessibility best practices. ## Practical Benefits for ServiceNow Customers * Enhanced dispute management automation reduces manual workload and accelerates resolution through comprehensive predefined Mastercom subflows. * Improved dispute document handling ensures compliance with Mastercard's requirements, streamlining submission and validation processes. * The modern Coral theme and dark mode improve user experience and accessibility within the ServiceNow portal and mobile interfaces. * Clear guidance on activation via the ServiceNow Store simplifies deployment and upgrade planning. Overall, upgrading to Brazil from Yokohama via Zurich and Australia equips ServiceNow customers with robust tools to efficiently manage Mastercard dispute workflows and document handling, while providing an enhanced user interface and straightforward activation process. Consolidated page of all release notes for Financial Services Operations Integration with Mastercard from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Mastercard to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Financial Services Operations Integration with Mastercard. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Additional Mastercom subflows for disputes](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=zurich&ft:locale=en-US) : New set of subflows to promote execution of Mastercom spoke actions for dispute management. This set includes the following subflows: * Mastercom - Look up Authorization Transaction Details * Mastercom - Look up Claim Details * Mastercom - Take Action on Existing Claim * Mastercom - Process Pending Queue * Mastercom - Look up Chargebacks Related Information * Mastercom - Look up Fraud Related Information * Mastercom - Reverse Chargeback ​ [Mastercom subflows for disputes](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=zurich&ft:locale=en-US) : An integration layer that provides predefined subflows and a supporting data model to enable seamless execution of Mastercom spoke actions for dispute management. This layer includes the following subflows: * Mastercom - Look up Transaction Details * Mastercom - Look up Clearing Transaction Details * Mastercom - Create Fraud Report * Mastercom - Create Claim * Mastercom - Look up Chargeback Details * Mastercom - Look up Second Presentment Details * Mastercom - Look up Case Filing Details * Mastercom - Validate Claim Response Details * Mastercom - Create Chargeback * Mastercom - Acknowledge Chargeback * Mastercom - Update Chargeback * Mastercom - Look up Chargeback Documents * Mastercom - Look up Chargeback Documents Status * Mastercom - Process Pending Documentation Queue * Mastercom - Process Issuer Worked Queue * Mastercom - Process Reject Queue * Mastercom - Process Issuer Re-presentment Unworked Queue * Mastercom - Process Sender Case Filing Queue * Mastercom - Create Case Filing * Mastercom - Take Action on Case * Mastercom - Look up Case Documents * Mastercom - Look up Case Documents Status * Mastercom - Look up List of Claims | | Australia | ​ [Integration components for the Mastercard document attachment and validation enhancement](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : Simplify dispute document submission to Mastercard with improved document attachment and validation feature. The application compresses multiple attachments into a single zipped file, validates files for type and size, and alerts you to non-compliant files. This capability adds the following integration subflow and action: * Mastercom - Validate and Process Attachments of Card Disputes Task * Create a Zip Attachment from Uploaded Documents | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Financial Services Operations Integration with Mastercard features. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Updated subflows](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : The following subflows were updated to support integration with the Card data security application: * Mastercom - Look up Case Documents * Mastercom - Look up Chargeback Documents [Updated subflows for the Mastercard document attachment and validation enhancement](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : The following subflows were updated to support the document attachment and validation enhancement: * Mastercom - Create Case Filing * Mastercom - Create Chargeback * Mastercom - Take Action on Case * Mastercom - Update Chargeback | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Financial Services Operations Integration with Mastercard features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Financial Services Operations Integration with Mastercard features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Mastercard. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Mastercard, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Enable dispute agents to efficiently handle the full dispute life cycle, including transaction searches, claim creation, chargeback creation and updates, pre-arbitration, arbitration, and fraud reporting. * Accelerate dispute resolution and reduce manual effort using predefined subflows. See [Mastercard](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance by using updated subflows. * Streamline dispute document submission to Mastercard with the document attachment and validation enhancement. See [Mastercard](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]