--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Generative AI Controller release notes for upgrades from Yokohama to Brazil # Combined Generative AI Controller release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Generative AI Controller Release Notes for Upgrades from Yokohama to Brazil This document consolidates all important release notes for the Generative AI Controller (GAIC) from the Yokohama release through to the Brazil release. It is designed to help ServiceNow customers understand new features, changes, deprecations, and upgrade considerations when moving between these versions. GAIC is primarily installed and updated alongside Now Assist applications and is available via the ServiceNow Store. Show full answer Show less ## Key Features Introduced * **Custom Resource Path for BYOK Models:** Configure GAIC to connect with your Azure OpenAI deployment when your endpoint includes custom path segments. Available since Yokohama and continued through later releases. * **Administrator Access to Gen AI Logs:** Access the `sysgenerativeailog` table for debugging insights, with HR data restricted to HR admins only. * **Enhanced AI Asset Inventory:** Track AI assets and their lifecycle, including retirement dates, via new metadata fields in the Model and Prompt configuration tables, integrated with AI Control Tower. * **AI Model Version Mappings:** Review mappings between AI model versions, providers, skill types, and resource associations in the Gen AI Model Version Mapping table for better governance. * **Third-Party LLM Identification:** Identify which LLM model, version, and language generated AI content via the Gen AI Log Metadata table. * **Domain-Based LLM Usage Restrictions:** Enable or disable Now Assist per domain to control AI data processing and comply with organizational policies. * **Global Model Selection for Conversational Skills:** Admins can globally select between GPT-4.0 and Now Assist LLM models for data routing, aiding compliance with regional restrictions. * **Extended Log Retention:** AI event logs retention increased from 30 to 180 days to meet compliance requirements (Zurich and Australia patches). * **Long-Term Stable (LTS) Model:** Introduced to provide regulatory alignment, predictable behavior, and lifecycle stability for confident GenAI integration. * **ServiceNow AI Platform Licensing Tiers:** Foundation (basic AI insights), Advanced (productivity-boosting AI), and Prime (autonomous AI and custom creation) tiers dictate feature availability. ## Important Changes * **Now Assist Usage Measurement:** Transitioned to a 365-day burn-down model resetting on the contract anniversary date, starting from Yokohama Patch 5 and continuing in Zurich and Australia releases. * **Default Activation of Some Now Assist Skills:** New customers get designated skills enabled automatically; upgrading customers have unconfigured skills enabled, while previously deactivated skills remain off. * **Access Control Lists (ACLs) for AI Agents and Workflows:** Fine-grained ACL configuration controls user access to AI agents and agentic workflows, improving security and governance. * **Data Privacy Application Adoption:** GAIC now uses the Data Privacy application (replacing Sensitive Data Handler) for anonymizing personally identifiable information (PII), requiring updated administrator configuration. * **Removal of Direct Action Calls:** From Zurich Patch 5, GAIC no longer supports direct action calls for custom generative AI; customers should use AI Skill Kit for creating custom AI workflows. ## Deprecations and Removals * **Removal of Sensitive Data Handler Dependency:** Sensitive Data Handler is deprecated and replaced by the Data Privacy application; upgrade scripts migrate existing configurations accordingly. * **No features or functionalities were removed between Yokohama and Brazil releases.** ## Activation and Upgrade Considerations * GAIC activates automatically with the installation or update of any Now Assist application. * For installation or upgrade issues, customers should consult knowledge articles or open a support case. * There are no additional requirements, browser, or accessibility changes specific to the Brazil release. ## Localization GAIC supports multilanguage capabilities through Microsoft Azure OEM Dynamic Translation, which can be enabled from the AI Admin Hub console. ## Practical Implications for ServiceNow Customers * Prepare for smoother AI asset management and governance with enhanced inventory and version mapping features. * Use custom resource path configuration to integrate GAIC with specific Azure OpenAI deployments, especially for BYOK scenarios. * Control AI usage and data privacy effectively through domain restrictions, ACLs, and updated PII anonymization practices. * Benefit from longer log retention to support compliance and auditing needs. * Plan for licensing tier impacts on feature availability and AI capabilities. * Transition custom AI workflows from direct action calls to AI Skill Kit for continued customization and security compliance. Consolidated page of all release notes for Generative AI Controller from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Generative AI Controller release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Generative AI Controller to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-generativeaicontroller-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : Generative AI Controller is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) for steps that may address your issue. Otherwise, you can make a Support case. | | Zurich | Upgrade information : Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case. | | Australia | Upgrade information : Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Generative AI Controller. {#dfrn3-generativeaicontroller-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [\[Placeholder link text to key configure-custom-resource-path-byok\]](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=yokohama&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [Administrator access to Gen AI log](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Access the Gen AI log \[sys_generative_ai_log\] table to gain insights for debugging purposes. Records related to HR remain restricted to HR admins. [Enhanced AI asset inventory](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model \[sys_generative_ai_model_config\] and Prompt \[sys_generative_ai_config\] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates. [AI Model Version Mappings](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Review the mappings between AI model versions, their providers in the Gen AI Model Version Mapping \[sys_gen_ai_model_version_mapping\] table. It shows mapping between source and target models, along with associated metadata, such as skill type, model type, resource associations, and provider information. [Identify third-party LLM information](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=yokohama&ft:locale=en-US) : Access the Gen AI Log Metadata \[sys_gen_ai_log_metadata\] table to identify which LLM model, version, and requested language was used to generate the AI content. [Restrict LLM usage based on the domain](https://www.servicenow.com/docs/access?context=generative-ai-controller-rn&family=yokohama&ft:locale=en-US) : Enable or disable Now Assist for each domain so that you can restrict the use of LLMs and avoid using AI for data processing, if needed. [Global Model selection for conversational skills](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=yokohama&ft:locale=en-US) : Enable Now Assist Admins to choose between GPT4.o and Now Assist LLM model for data routing at a global level. This ensures compliance with any regional restrictions and helpful for APAC users who may face limitations with US-based models, such as GPT-4.0. | | Zurich | [Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Retain records in the Generative AI Log \[sys_generative_ai_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements. [Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=zurich&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [Administrator access to Gen AI log](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI log \[sys_generative_ai_log\] table to gain insights for debugging purposes. HR-related records remain restricted to HR admins. [Enhanced AI asset inventory](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model \[sys_generative_ai_model_config\] and Prompt \[sys_generative_ai_config\] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates. [Long-Term Stable model for generative AI](https://www.servicenow.com/docs/access?context=long-term-stable-models&family=zurich&ft:locale=en-US) : Promote stability and adoption for entitled users with a Long-Term Stable (LTS) model. The LTS model provides regulatory alignment, predictable behavior, and life cycle stability to integrate GenAI with confidence. [AI Model Version Mappings](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Review the mappings between AI model versions and their providers in the Gen AI Model Version Mapping \[sys_gen_ai_model_version_mapping\] table. This table shows the mappings between source and target models, along with associated metadata, such as skill type, model type, resource associations, and provider information. [Identify third-party LLM information](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI Log Metadata \[sys_gen_ai_log_metadata\] table to identify which LLM model, version, and requested language was used to generate the AI content. [Restrict LLM usage based on the domain](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Enable or disable Now Assist for each domain so that you can restrict the use of LLMs and avoid using AI for data processing, if needed. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) : [Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=australia&ft:locale=en-US) : Retain records in the Generative AI Log \[sys_generative_ai_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) : [Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=australia&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Generative AI Controller features. {#dfrn3-generativeaicontroller-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Configure Data Privacy and Data Discovery to protect the personally identifying information (PII) of your users.](https://www.servicenow.com/docs/access?context=configure-now-assist-data-privacy&family=yokohama&ft:locale=en-US) : Generative AI Controller has changed to use the Data Privacy application instead of the Sensitive Data Handler to help anonymize PII. The process for choosing what gets anonymized and how has shifted to different tables and forms that your administrator must configure for your organization. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Direct action calls removed from Generative AI Controller](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 5, the Generative AI Controller (GAIC) no longer supports direct action calls in order to support the security requirements that all AI capabilities be protected by Access Control Lists (ACLs). To create custom generative AI functionality, use AI Skill Kit instead. * Configure actions in the Generative AI Controller * Generate Content to create AI-generated text responses * QnA to answer user questions * Summarize to shorten long or complex text * Generic Prompt to generate ideas or content on any topic * Sentiment Analysis to identify the sentiment of user input For more information, refer to [KB KB2716977: Generative AI Controller actions are no longer avaliable for custom workflows](https://support.servicenow.com/kb?sys_kb_id=6460540047ee7a9048cb2920326d4302&id=kb_article_view). | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Generative AI Controller features or functionality were removed. {#dfrn3-generativeaicontroller-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Generative AI Controller features or functionality were deprecated. {#dfrn3-generativeaicontroller-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | The dependency on Sensitive Data Handler has been removed. Regular expressions that are configured with Sensitive Data Handler are applied to the Data Privacy application with a fix script when you upgrade to Yokohama. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Generative AI Controller. {#dfrn3-generativeaicontroller-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=yokohama&ft:locale=en-US) and [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=zurich&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=australia&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Generative AI Controller, such as specific requirements or compliance levels. {#dfrn3-generativeaicontroller-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Localization information : Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=zurich&ft:locale=en-US). | | Australia | Localization information : Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Previous Patch releases * Protect your users by configuring settings for anonymization of personally identifiable information (PII) with the Data Privacy application. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Generative AI event logs are now retained for 180 days, up from 30 days. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Access the Gen AI log for debugging insights, with HR-related records remaining restricted. * Promote stability with the Long-Term Stable (LTS) model for generative AI. * Identify third-party LLM information, including model, version, and language. * Restrict LLM usage based on domain. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)Generative AI event logs are now retained for 180 days, up from 30 days. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]