--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined HR Multi Instance Integration release notes for upgrades from Yokohama to Brazil # Combined HR Multi Instance Integration release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined HR Multi Instance Integration Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document guides ServiceNow customers through the upgrade path for HR Multi Instance Integration from the Yokohama release to the Brazil release. It summarizes new features, changes, activation details, and important upgrade considerations across multiple release families to help customers prepare and understand what to expect. Show full answer Show less ## Key Features Introduced Between Yokohama and Brazil * **Inter-instance communication:** Enables HR service providers and partners operating separate HR Service Delivery instances to collaborate seamlessly. * **Consistent Employee Experience:** Employees interact with a unified HR catalog experience regardless of whether services are fulfilled locally or remotely. * **Flexible Fulfillment:** HR cases can be fulfilled partially by providers and partially by consumers across instances. * **Task and Approval Management:** Creation and management of HR tasks, approval tasks (manual approval only), and document signing tasks for remote users across instances using Universal Task framework. * **Magic Links for Remote Task Completion:** Consumer users can complete tasks in provider instances via secure magic links without manual login. * **Security and Access Control:** Access at the remote catalog level can be managed to meet security and compliance requirements. Record access is limited by user roles in both consumer and provider instances. * **Synchronization:** Status, comments, and attachments on provider tasks synchronize between instances. * **External Field in HR Profile Data:** Marks profiles as external when belonging to employees in consumer companies. ## Activation Information To activate the integration, customers must install the appropriate apps from the ServiceNow Store: * **HR Multi Instance Integration for Consumer** (snhrmiiconsumer) * **HR Multi Instance Integration for Provider** (snhrmiiprovider) These apps are available upon request from the ServiceNow Store, where customers can also track version history and cumulative release notes. ## Upgrade Preparation and Additional Notes * No updates, changes, removals, or deprecations were noted specifically for the Yokohama, Australia, or Brazil releases beyond the Zurich release. * There are no new browser, localization, accessibility, or additional technical requirements introduced from Yokohama through Brazil for this integration. * The integration supports bidirectional workflows that facilitate collaboration between service providers and consumers while maintaining security and compliance. ## Benefits for ServiceNow Customers Upgrading to Brazil enables customers to: * Extend HR service delivery across multiple ServiceNow instances with a standardized, secure user experience. * Leverage improved task management and approval capabilities that work seamlessly across consumer and provider instances. * Enhance security through controlled access and role-based restrictions while enabling flexible outsourcing of HR services. * Use magic links and universal tasks to simplify remote task completion for end users, improving productivity and satisfaction. Consolidated page of all release notes for HR Multi Instance Integration from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family HR Multi Instance Integration release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading HR Multi Instance Integration to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hrmultiinstanceintegration-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for HR Multi Instance Integration. {#dfrn3-hrmultiinstanceintegration-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [HR Multi Instance Integration](https://www.servicenow.com/docs/access?context=multi-instance-int&family=zurich&ft:locale=en-US) : Partners and service providers for HR service fulfillment often are running their own instance of HR Service Delivery. HR Multi Instance Integration provides inter-instance communication and hybrid HR services with fulfillment in different instances through the following capabilities: * Ability to control your organization employee's experience and interactions per your organization's culture, branding, and policies. * Ability to outsource services. * Consistent user experience for employees across the entire HR catalog, regardless of whether they are interacting locally or remotely from any third-party provider. * Because HR workflows or business process are not restricted to a single instance, they can flow seamlessly across instances. * Uniformity and standardization for HR agents on the provider instance enables them to work on local cases or remote HR cases from the provider's ServiceNow AI Platform instance with a minimal learning curve. * Managing and controlling access at the remote catalog level to meet security and compliance requirements. * Synchronization of relevant information such as submitted request (provider task) status, comments, and attachments by service providers. * Ability to fulfill an HR case partially by providers and partially by consumers. * Ability to create HR tasks and approval tasks for remote HR cases. Note: Only manual approval flow is supported, and not the automatic approval flow. * Initiate document signing tasks for remote users via universal tasks. This feature is available only when the Document Template plugin is installed along with the HR Multi Instance Integration for Provider application. * Enable remote users (consumer users) to complete HR tasks, document tasks, and approval tasks via magic links shared in universal tasks. Magic links route remote users to the provider instance for completing the assigned tasks. * Support the URL task type in Universal Task. This task type enables you to specify a URL link that is shared in the universal task assigned to a local or remote user. * Support the External field in the HR Profile data. When the HR profile belongs to an employee in consumer company, the External field is marked True. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing HR Multi Instance Integration features. {#dfrn3-hrmultiinstanceintegration-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some HR Multi Instance Integration features or functionality were removed. {#dfrn3-hrmultiinstanceintegration-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some HR Multi Instance Integration features or functionality were deprecated. {#dfrn3-hrmultiinstanceintegration-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate HR Multi Instance Integration. {#dfrn3-hrmultiinstanceintegration-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : If you are an HR service consumer, install the HR Multi Instance Integration for Consumer (sn_hr_mii_provider) application, and if you are an HR service provider, install the HR Multi Instance Integration for Provider (sn_hr_mii_provider) application by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: HR Multi Instance Integration is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for HR Multi Instance Integration, such as specific requirements or compliance levels. {#dfrn3-hrmultiinstanceintegration-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Collaborate with service providers and consumers through bidirectional workflows. * Increase the security of records in consumer instances and provider instances by limiting access based on user roles. * Enable an employee to place an HR service request from a consumer instance and fulfill the request from provider instance, making it easy to raise and fulfill HR requests while working in their own ServiceNow instance. * Create HR tasks, approval tasks, and document tasks from a provider instance for users in a consumer instance. * Enable consumer users to complete the assigned tasks via magic links. Magic links enable consumer users to directly access the linked resource in the provider instance without having to manually log in. * Use Universal Task as the remote tasking medium in both provider instance and consumer instance. See [HR Multi Instance Integration](https://www.servicenow.com/docs/access?context=multi-instance-int&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]