--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined ITSM Mobile Agent release notes for upgrades from Yokohama to Brazil # Combined ITSM Mobile Agent release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Mobile Agent release notes for upgrades from Yokohama to Brazil This document consolidates ITSM Mobile Agent release notes from Yokohama through Brazil releases, providing ServiceNow customers with a comprehensive view of new features, changes, and upgrade considerations. The notes focus on enhancements introduced in Yokohama and clarify that no updates were made in subsequent Zurich, Australia, or Brazil releases. Show full answer Show less ## Key Features Introduced in Yokohama * **Incident Record Summarization:** Leveraging GenAI task summarization, users can automatically generate summaries of incident records and activity details when adding or reassigning work notes. This reduces manual effort in note drafting. The feature is available in My Team, Major Incidents, and My Work applets. Activation requires configuring the Incident summarization skill in ServiceNow Otto for ITSM. * **Alert Tones by Incident Priority:** Different alert tones can be set for incidents based on priority levels, enabling quicker responses to critical issues. * **Email Notification Redirection:** When accessing task records (Incidents, Incident Tasks, Catalog Tasks, Change Requests, Change Tasks) from email notifications on mobile devices, users are prompted to open records directly in the ITSM Mobile Agent app instead of the browser. This feature requires the app installed and a specific system property enabled for universal links. * **Automatic Incident Priority Setting:** Incident priority is automatically determined by the defined impact and urgency levels, ensuring consistent synchronization between these fields. Editing impact or urgency requires adding work notes. ## Upgrade and Activation Guidance Before upgrading to Brazil, customers should review and complete listed pre- and post-upgrade tasks. ITSM Mobile Agent is available for installation through the ServiceNow Store. Activation involves requesting the app via the store, with cumulative release notes accessible through the version history. ## Additional Notes * No updates, removals, or deprecations were noted in Zurich, Australia, or Brazil releases. * No changes in browser requirements, accessibility, localization, or highlight information beyond Yokohama were reported. ## Practical Impact for ServiceNow Customers Upgrading to Brazil includes significant Yokohama enhancements that improve mobile agent efficiency by automating incident summarization, priority management, alerting, and seamless app navigation from email. These features help streamline incident handling and improve responsiveness while maintaining data consistency. Customers should ensure necessary configurations and system properties are set to leverage these capabilities fully. Consolidated page of all release notes for ITSM Mobile Agent from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Mobile Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Mobile Agent to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmmobileagent-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ITSM Mobile Agent. {#dfrn3-itsmmobileagent-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Summarize the incident record and activity information](https://www.servicenow.com/docs/access?context=gen-inc-rec-task-summariz&family=yokohama&ft:locale=en-US) : When adding work notes to an incident record, use the GenAI task summarization capabilities to summarize an incident record and activity information, such as the issue details or actions taken. You can also summarize the incident information when adding work notes when reassigning the incident record. After an information summary is generated, you can edit and add the information as work notes. This feature helps reduce the effort required to draft work notes. The feature is available in the following applets: * My team applet * Major incidents * My work To enable this feature in ITSM Mobile Agent, you must configure the Incident summarization skill in ServiceNow Otto for ITSM. [Set alert tones for incident with different priority levels](https://www.servicenow.com/docs/access?context=set-alert-tones-incident-priority&family=yokohama&ft:locale=en-US) : Set alert tones for incident with different priority levels. The alert tone can notify you of important actions so you can respond to them quickly. [Email notification redirection behavior](https://www.servicenow.com/docs/access?context=my-work-application&family=yokohama&ft:locale=en-US) : Redirect from the mobile web browser to the ITSM Mobile Agent app seamlessly when opening and viewing different task records. This feature is applicable on the following type of records: * Incident * Incident task * Catalog task * Change request * Change task When you select the record link from an email notification on a mobile device, the link opens in the mobile web browser. A pop-up banner then prompts you to view the record in the ITSM Mobile Agent app, which provides a fast and intuitive way to access the records. This feature is applicable only if the following conditions are met: * The ITSM Mobile Agent application is installed on the mobile device. * The Enable universal links (glide.sg.universal_links.enabled) system property is set to true. [Set the incident impact, urgency, and priority levels](https://www.servicenow.com/docs/access?context=create-incident-mobile&family=yokohama&ft:locale=en-US) : Automatically set the incident priority level by defining the impact and urgency levels. This feature determines an incident priority level by maintaining uniform synchronization and consistency between the priority, impact, and urgency levels. When you edit the Impact and Urgency fields, you must add to the Work notes field. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ITSM Mobile Agent features. {#dfrn3-itsmmobileagent-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ITSM Mobile Agent features or functionality were removed. {#dfrn3-itsmmobileagent-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ITSM Mobile Agent features or functionality were deprecated. {#dfrn3-itsmmobileagent-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Mobile Agent. {#dfrn3-itsmmobileagent-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ITSM Mobile Agent is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Mobile Agent, such as specific requirements or compliance levels. {#dfrn3-itsmmobileagent-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | Starting in the 9.1 release, you can do the following: * Summarize the incident record and activity information when adding work notes to an incident record or while reassigning an incident. * Set different alert tones for incidents with different priority levels. * Set the incident impact and urgency levels to set the incident priority level automatically. * Redirect from the mobile web browser to the ITSM Mobile Agent app seamlessly when opening and viewing different task records. See [ITSM Mobile Agent](https://www.servicenow.com/docs/access?context=itsm-mobile-agent&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]