--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Yokohama to Brazil # Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Predictive Intelligence Workbench Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes page provides a comprehensive view of the ITSM Predictive Intelligence Workbench updates from Yokohama through to the Brazil release. It is designed to help ServiceNow customers prepare for their upgrades by summarizing new features, changes, removals, deprecations, and other relevant information across release families. Show full answer Show less ## Key Information for Upgrading to Brazil * No new features, changes, removals, or updates were introduced in ITSM Predictive Intelligence Workbench for the Yokohama, Zurich, Australia, or Brazil releases. * The ITSM Predictive Intelligence Workbench was deprecated starting with the Yokohama release. It is no longer deployed, enhanced, or supported in subsequent releases. * To continue leveraging predictive intelligence capabilities for ITSM tasks, customers must install the **Task Intelligence for ITSM** application plugin (com.snc.itsmmltask). * There are no updates related to activation procedures, additional requirements, browser compatibility, accessibility, localization, or other highlighted considerations across these releases. ## Practical Implications for ServiceNow Customers * If you are upgrading from Yokohama to Brazil, no new configuration or feature changes within ITSM Predictive Intelligence Workbench are necessary. * Since the ITSM Predictive Intelligence Workbench is deprecated, plan to transition to the Task Intelligence for ITSM plugin to maintain predictive intelligence functionality. * Review the Now Support Knowledge Base article on the deprecation process to understand migration steps and ensure continued support. Consolidated page of all release notes for ITSM Predictive Intelligence Workbench from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Predictive Intelligence Workbench release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Predictive Intelligence Workbench to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ITSM Predictive Intelligence Workbench features. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ITSM Predictive Intelligence Workbench features or functionality were removed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ITSM Predictive Intelligence Workbench features or functionality were deprecated. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Starting with the Yokohama release, ITSM Predictive Intelligence Workbench is deprecated and is no longer deployed, enhanced, or supported. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task). For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Predictive Intelligence Workbench, such as specific requirements or compliance levels. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]