--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined ITSM Success Dashboard release notes for upgrades from Yokohama to Brazil # Combined ITSM Success Dashboard release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Success Dashboard Release Notes for Upgrades from Yokohama to Brazil This document consolidates all release notes for the ITSM Success Dashboard from the Yokohama release through to the Brazil release. It is designed to help ServiceNow customers prepare for upgrades by providing a clear summary of new features, changes, removals, and other relevant information across these releases. Show full answer Show less ## New Features * **Yokohama Release:** Introduced new key performance indicators (KPIs) focused on enhancing user self-service and change management insights: * **Self Solved - Percentage KPI:** Tracks issue resolutions via Digital End-User Experience self-service channels such as Desktop Assistant, Now Assist panel, and Employee Portal. * **Successful Change Summarization - Now Assist KPI:** Measures the effectiveness of change summarization through Now Assist. * **Successful Change Risk Explanation - Now Assist KPI:** Provides insights into the benefits of using change risk explanation via Now Assist. * **Knowledge Articles Created Using Now Assist KPI:** Indicates the number of knowledge base articles generated with Now Assist during a given period. * **Other Releases (Zurich, Australia, Brazil):** No new features were introduced. ## Changes, Removals, and Deprecations Across all releases from Yokohama to Brazil, there were no updates related to changes, removals, or deprecations of ITSM Success Dashboard features or functionality. ## Activation Information To activate ITSM Success Dashboard, customers should request the app through the ServiceNow Store. The dashboard is available exclusively via the ServiceNow Store, where customers can also find cumulative release notes and app version history. This centralized activation approach ensures customers have easy access to the latest versions and updates. ## Additional Requirements and Browser Compatibility No additional system requirements or browser compatibility changes were introduced throughout the releases from Yokohama to Brazil. ## Accessibility and Localization There were no updates regarding accessibility compliance or localization considerations in any of the releases. ## Highlights The key highlight from the Yokohama release is the set of new KPIs related to Now Assist under the Productivity moments per user in the ITSM Success Dashboard. These indicators help customers better understand and quantify the benefits of using Now Assist features such as Change Summarization, Change Risk Explanation, and Knowledge Article generation. Consolidated page of all release notes for ITSM Success Dashboard from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Success Dashboard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Success Dashboard to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmsuccessdashboard-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | * New KPI is added to the self solved - percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The all new KPIs Successful Change Summarization - Now Assist and Successful Change Risk Explanation - Now Assist are added to the Productivity moments. These new contributing indicators help you understand the benefits of using change summarization and change risk explanation through Now Assist. * The Key Performance Indicator (KPI) Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ITSM Success Dashboard features. {#dfrn3-itsmsuccessdashboard-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ITSM Success Dashboard features or functionality were removed. {#dfrn3-itsmsuccessdashboard-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ITSM Success Dashboard features or functionality were deprecated. {#dfrn3-itsmsuccessdashboard-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ITSM Success Dashboard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Success Dashboard, such as specific requirements or compliance levels. {#dfrn3-itsmsuccessdashboard-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | Experience the all new KPIs introduced for the Now Assist under Productivity moments per user in ITSM Success Dashboard to understand the benefits of using Now Assist features like Change Summarization, Change Risk Explanation, and Knowledge Article generation. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]