--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Journey designer release notes for upgrades from Yokohama to Brazil # Combined Journey designer release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Journey Designer Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with essential information on Journey Designer upgrades from the Yokohama release to the Brazil release. It summarizes new features, changes, deprecations, activation details, and important upgrade considerations. The goal is to help customers prepare for their upgrade by understanding what has been introduced or modified across these releases. Show full answer Show less ## New Features * **Agentic Workflows (Zurich):** Two new AI-driven workflows were introduced: * **Offboarding Knowledge Transfer Plan:** Automates capturing and organizing critical knowledge when employees leave by interacting with managers, discovering documents, categorizing content, and facilitating reviews. * **Onboarding Ramp-Up Plan:** Generates personalized onboarding plans for new employees to accelerate their ramp-up process using AI agents. * **Third-Party AI Model Providers:** New options including Google Gemini and AWS Claude are now available for generative AI skills and AI agents alongside existing options like Now LLM Service and Azure OpenAI. * **Journey Overview Page Configuration:** Administrators can now customize the journey overview page by hiding the Task Templates and Create a Journey for Your Team widgets, enhancing the user interface. ## Changes * **Coral Theme (Zurich):** Introduced as the default theme for new portal, web, and mobile experiences, offering a modern, brand-neutral design with an optional dark mode. * **Cancel Option for Journey Accelerator Journeys:** Journey owners now see a Cancel option instead of Delete in the Employee Center portal, improving journey management and safety. ## Deprecations * **Learning Posts and Listening Posts (Zurich):** These capabilities have been fully integrated within Journey Designer, streamlining functionality under a single platform. ## Activation Information Journey Designer remains available through the ServiceNow Store. Customers should request installation from the store and can find cumulative release notes and version history there to assist with installation and upgrade planning. ## Upgrade Considerations and Highlights * **Journey Tracking Enhancements (Yokohama Patch 3):** Users can track journey progress with improved real-time status indicators, enhanced progress bars, and better task filtering. Managers have new capabilities to request journey status, receive summaries including blockers, and view overdue task notifications tailored by user role. * **AI-Assisted Journey Drafting (Yokohama Patch 3):** Managers can leverage Now Assist with AI prompts to create custom journeys aligning with career goals, enhancing personalization and efficiency. * **Lifecycle Event Flows Migration:** Several HR-related lifecycle event flows have been migrated to flow designer for improved process management. * **Usability Improvements (Zurich):** Enhanced synchronization between journey owner fields and improved pre-hire onboarding experience facilitate smoother applicant transitions. ## What Customers Can Expect Upgrading to Brazil will introduce AI-driven automation for onboarding and offboarding, new AI model integrations, and enhanced UI customization options. The Coral theme refreshes the look and feel of portal experiences. Deprecated features have been consolidated into Journey Designer for a unified experience. Activation remains straightforward via the ServiceNow Store. Improved journey tracking and AI assistance empower managers and users to manage journeys more effectively, leading to better employee lifecycle management. Consolidated page of all release notes for Journey designer from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Journey designer to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-journeydesigner-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Journey designer. {#dfrn3-journeydesigner-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.{#dfrn3-journeydesigner-summary__entry__18} | Agentic workflow name | Description | |-|-| | Generate onboarding ramp-up plan | AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. | [Table 1. Agentic workflows] [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Configure the journey overview page](https://www.servicenow.com/docs/access?context=manager-journeys-view&family=zurich&ft:locale=en-US) : As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Journey designer features. {#dfrn3-journeydesigner-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Cancel Journey Accelerator Journeys](https://www.servicenow.com/docs/access?context=cancel-ja-journeys&family=zurich&ft:locale=en-US) : Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Journey designer features or functionality were removed. {#dfrn3-journeydesigner-summary__entry__36} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Journey designer features or functionality were deprecated. {#dfrn3-journeydesigner-summary__entry__46} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see [Learning Posts release notes](https://www.servicenow.com/docs/access?context=learning-posts-rn&family=zurich&ft:locale=en-US). * Listening Posts. For more information, see [Listening Posts release notes](https://www.servicenow.com/docs/access?context=listening-posts-rn&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Journey designer. {#dfrn3-journeydesigner-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__76} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Journey designer, such as specific requirements or compliance levels. {#dfrn3-journeydesigner-summary__entry__86} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__96} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__106} | Release | Release notes | |-|-| | Yokohama | Yokohama Patch 3 * As a journey user, track your journey more effectively---view real-time journey states, follow your progress with an improved progress bar, and easily filter your journeys to find exactly what you need. * As a manager, request the status of an employee's journey to quickly understand progress and take timely, informed action. * Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. The summary that is generated also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress. * View banner messages on the Journey detail page when your journey status is marked as 'Overdue' due to others' pending tasks. The messages are tailored based on personas and help you understand the reason of the overdue task. * Use the updated 'All Tasks' filter, which now matches the overall task count shown in the progress bar. Read the revised tooltip on the Progress Bar that states, 'Completed tasks include skipped tasks.' Check the information icon on the 'All Tasks' filter to understand that 'Some of the total tasks may not be visible to you in this Journey,' ensuring clarity on task visibility. * As a manager, managing the journey of reportees using Journey designer you can draft a journey with custom plans and tasks with help from Now Assist. Provide an AI prompt so that Now Assist can help you build a journey that matches your career goals and aspirations. * The following Lifecycle Events flows have been migrated to flows. * HR Activity Set Trigger Check * Lifecycle Event Notification * Lifecycle Event Case Approval * HR Activity Set Launcher * HR Activity Launcher * Account Notification * Add LE activity user to Pulse Survey See [Journey designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Usability enhancements: * Use the option to cancel Journey Accelerator journeys from the portal. * See higher performance in sync between the Opened for and Journey Owner fields. * Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. * The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See [Journey Designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]