--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Knowledge Graph release notes for upgrades from Yokohama to Brazil # Combined Knowledge Graph release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Graph Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document covers Knowledge Graph updates, features, changes, and upgrade considerations for ServiceNow customers transitioning from the Yokohama release family through Zurich and Australia, up to Brazil. It helps you understand key enhancements, integration capabilities, configuration options, and activation details to prepare for a smooth upgrade experience. Show full answer Show less ## Key Features * **Knowledge Graph Schema Management:** Use the Knowledge Graph Designer to create, edit, and manage schemas with nodes, properties, and edges. The Enterprise Graph schema maps all instance tables, enabling broad query capabilities without custom schema creation. * **Natural Language Querying (NLQ):** Build and test queries visually using the Graph Query Builder across releases, including support for LLM-powered natural language queries with selectable large language model providers such as Now LLM Service, Azure OpenAI GPT-4.1, Google Gemini, and AWS Anthropic Claude. * **Prebuilt Integrations:** Seamless integrations with Now Assist Virtual Agent and AI Agents enable personalized responses, slot filling, and task execution using Knowledge Graph data and LLMs. * **Tagging and Configuration:** Tagging features allow prioritization of key tables to improve natural language query accuracy. Tags can be managed in a dedicated section on the Knowledge Graph landing page and include AI instructions at node, property, and edge levels. * **Support for External Users:** External users with the sncexternal role can access Knowledge Graph when the snkg.enableexternalusercheck property is enabled, expanding accessibility. * **Configuration Item (CI) Relationship Queries:** Enables natural language questions about CMDB dependencies and infrastructure relationships without manual query writing. ## Changes and Improvements * **Now Assist Usage Measurement:** Transitioned from a 365-day look-back to a 365-day burn-down model resetting at the contract anniversary, impacting usage tracking and reporting. * **Default Skill Activation:** New customers now have designated Now Assist skills enabled by default, while existing customers upgrading may have unconfigured skills automatically activated. * **AI Agents and Agentic Workflow ACLs:** Enhanced access control configurations allow admins to specify discovery and trigger permissions and define AI agent operational modes (dynamic user vs AI user). * **User Interface Enhancements:** Introduction of the Coral theme for portal, web, and mobile experiences, with dark mode options available for improved user experience. * **Enhanced Query and Tagging Features:** Support for Glidelist references in queries, improved tagging with synonyms and filters, and an interactive guided admin tour for streamlined setup. * **Expanded LLM Provider Support:** Added support for Google Gemini and AWS Anthropic Claude alongside existing providers, allowing customers to select preferred AI models for Knowledge Graph usage. * **Improved Search Accuracy:** Enhanced integration with ServiceNow Otto (formerly Now Assist) across Virtual Agent, AI Agents, and panels for more accurate and context-aware results. ## Deprecations and Removals No Knowledge Graph features or functionality were removed between Yokohama and Brazil releases. However, older Now LLM Service models will be deprecated starting September 2026, replaced by newer open-weight models such as Gemma 4, with older models remaining available only for existing published AI skills and not for new development. ## Activation and Requirements * Knowledge Graph is generally active by default upon installation or activation of relevant Now Assist plugins from the ServiceNow Store. * Instances must be upgraded to at least XP7 to support Knowledge Graph features introduced in Yokohama and Zurich releases. * External user access requires enabling the snkg.enableexternalusercheck property and assignment of the sncexternal role. ## Practical Benefits for ServiceNow Customers * Leverage advanced semantic data modeling and natural language querying to enable richer, more personalized user interactions in Virtual Agent, AI Agents, and custom workflows. * Utilize prebuilt integrations and LLM model flexibility to tailor AI-driven responses and automate complex tasks efficiently. * Improve query accuracy and performance through tagging, schema management, and configuration enhancements. * Benefit from enhanced access controls and usage measurement for better governance and license management. * Ensure compliance and readiness for future AI model upgrades with clear deprecation notices and activation guidance. Consolidated page of all release notes for Knowledge Graph from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Graph release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Graph to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgegraph-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&family=yokohama&ft:locale=en-US) : Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. [Access Knowledge Graph Schema](https://www.servicenow.com/docs/access?context=access-knowledge-graph-designer&family=yokohama&ft:locale=en-US) : Knowledge Graph now has a new NLQ graph schema available prebuilt along with user profile schema. See [KB article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2069778) for schema attributes. [Leverage Knowledge Graph prebuilt integration with Virtual Agent](https://www.servicenow.com/docs/access?context=example-use-case-for-knowledge-graph&family=yokohama&ft:locale=en-US) : Knowledge Graph provides the following new prebuilt integrations: * Integration with Now Assist Virtual Agent: Helps requesters with personalized responses on people queries and Natural Language queries. Also supports people citation card. [Exploring Knowledge Graph](https://www.servicenow.com/docs/access?context=exploring-knowledge-graph&family=yokohama&ft:locale=en-US) : Knowledge Graph helps requesters with personalized responses using its Integration with Now Assist Virtual Agent for User Context. Use Knowledge Graph integration with Now Assist Virtual Agent for Slot filling to helps pre-fill the slots for Virtual Agent topics using Natural Language Querying feature of Knowledge Graph. [Leverage Knowledge Graph prebuilt integration with Virtual Agent](https://www.servicenow.com/docs/access?context=example-use-case-for-knowledge-graph&family=yokohama&ft:locale=en-US) : Use the Knowledge Graph integrations with Now Assist Virtual Agent to utilize Knowledge Graph APIs built with LLM models, for personalized responses and slot-filling fields to execute LLM topics and skills in Virtual Agent. [Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&family=yokohama&ft:locale=en-US) : Use Knowledge Graph designer to manage Knowledge Graph schemas, their nodes, node properties and edges. You can also use the interface to create, edit, duplicate, or delete a Knowledge Graph schema. [Leverage Knowledge Graph prebuild integration with AI agents](https://www.servicenow.com/docs/access?context=leverage-knowledge-graph-prebuild-integration-with-agentic-ai&family=yokohama&ft:locale=en-US) : Knowledge Graph provides the following prebuilt integrations: * Integration with Now Assist AI agents for User Context: Helps users with personalized responses. * Integration with AI agents as a tool: Used to perform specific tasks that are assigned to the AI agents. | | Zurich | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=zurich&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. [Using Enterprise graph schema](https://www.servicenow.com/docs/access?context=global-graph-schema&family=zurich&ft:locale=en-US) : Enterprise Graph is a pre-configured Knowledge Graph schema that eliminates the need for custom schema creation in KG designer. By mapping all tables, the Enterprise Graph schema enhances the breadth of query capabilities, enabling database queries across all instance tables. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : Tags are lists of key tables that are important for answering natural language questions. They provide hints to Enterprise Graph on which tables to prioritize when retrieving information, thereby improving the accuracy of results. [Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&family=zurich&ft:locale=en-US) : Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. [Configure LLM for Knowledge Graph](https://www.servicenow.com/docs/access?context=configure-gpt-4-0-for-knowledge-graph&family=zurich&ft:locale=en-US) : Select and configure between Now LLM Service, Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow third-party model strategy. | | Australia | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=australia&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Configuration item relationships and Knowledge Graph](https://www.servicenow.com/docs/access?context=ci-relationships-knowledge-graph&family=australia&ft:locale=en-US) : Enables users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=australia&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Knowledge Graph features. {#dfrn3-knowledgegraph-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&family=zurich&ft:locale=en-US) : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [\[Placeholder link text to key access-graph-query-builder\]](https://www.servicenow.com/docs/access?context=access-graph-query-builder&family=australia&ft:locale=en-US) : New Query Builder section on Knowledge Graph Designer landing page. You can also directly access it from the main menu. [Create Knowledge Graph tag](https://www.servicenow.com/docs/access?context=create-knowledge-graph-tags&family=australia&ft:locale=en-US) : The new option to add AI instructions at node, property, and edge level when creating a tag, gives more business context to natural language queries. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Knowledge Graph features or functionality were removed. {#dfrn3-knowledgegraph-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Knowledge Graph features or functionality were deprecated. {#dfrn3-knowledgegraph-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Now LLM Service deprecation notice](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=brazil&ft:locale=en-US) : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active by default if you have downloaded the Generative AI for BU. Important: Knowledge Graph is enabled automatically in your BU Generative AI Application. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Knowledge Graph is available with activation of any Now Assist plugin from the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Additional requirements : Ensure that your instance is upgraded to XP7. | | Zurich | Additional requirements : Ensure that your instance is upgraded to XP7. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Graph, such as specific requirements or compliance levels. {#dfrn3-knowledgegraph-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Knowledge Graph now supports aggregate queries. * Improved accuracy for Now LLM Service. [Yokohama Patch 8](https://www.servicenow.com/docs/access?context=yokohama-patch-8&family=yokohama&ft:locale=en-US) * Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI * Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. * Supports nodes from parent and grandparent nodes from the hierarchy. * Supports CMDB queries in Now Assist panel. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Seamlessly integrated with Now Assist in Virtual Agent, AI Agents and AI Search enabling personalized search results and context driven skills execution. * Seamless Integration with Now Assist in Virtual Agent for Natural Language Query. * Use Knowledge Graph as a tool to complete custom tasks for AI Agents. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Knowledge Graph helps you in transforming large amount of data into a semantic representation, fostering more connected and customized user experiences. * Knowledge Graph boosts Virtual Agent by enabling large language models (LLMs) to provide contextually relevant responses tailored to each user. * Knowledge Graph creates a complex data model called Knowledge Graph schema with numerous entities and their relation within a few steps. * Knowledge Graph admins can use Knowledge Graph to create and manage the Knowledge Graph schemas. These Knowledge Graph schemas are the customized Knowledge Graph that consist of nodes, node properties, and edges. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. Zurich patch 13: * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Users can use the new Enterprise Graph Knowledge Graph schema to map all instance tables and their relationships, enabling natural language queries across the entire database. It simplifies setup by eliminating custom schema creation and supports enhanced query accuracy. * Admins can create and use tags to prioritize relevant tables for specific use cases. * Users have the option to select Enterprise Graph(small) mode to restricts queries to tables in specified tags for narrower use cases, improving runtime speed and requiring tag specification. * Knowledge Graph now supports aggregate queries. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. This enables Knowledge Graph functionality to external tables [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Supports nodes from parent and grandparent nodes in the hierarchy. * Supports Configuration Management Database (CMDB) queries in Now Assist panel. Zurich EA * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto® panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | * External users with the snc_external role can now access Knowledge Graph when the sn_kg.enable_external_user_check property is set to true. * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=brazil&ft:locale=en-US) for more information. | [ ]