--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Knowledge Management release notes for upgrades from Yokohama to Brazil # Combined Knowledge Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Management Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with important information about Knowledge Management updates from the Yokohama release through to the Brazil release. It is designed to help you prepare for upgrading by summarizing new features, changes, deprecations, and activation details relevant to Knowledge Management across these releases. Show full answer Show less ## Pre- and Post-Upgrade Guidance Before upgrading to Brazil, review and complete the specified pre- and post-upgrade tasks to ensure a smooth transition. Note that many releases between Yokohama and Brazil have no updates impacting Knowledge Management, simplifying the upgrade process in those areas. ## New Features * **Yokohama:** Administrators can now clone KB generation skills and customize prompts for AI model providers. This enables agents to generate Knowledge articles using Now Assist with custom templates from single or multiple knowledge bases. * **Zurich:** Knowledge Management processes built on workflows have been replaced with intuitive visual flow designers, enhancing operational efficiency and simplifying management. * **Australia and Brazil:** No new features were introduced for Knowledge Management. ## Changes to Existing Features * **Yokohama:** The HTML editor includes an accessibility checker button in the TinyMCE toolbar, allowing authors to identify and resolve accessibility issues during Knowledge article creation. * **Zurich:** The Coral theme is now the default for portals, web, and mobile experiences with Next Experience or Core UI. It offers a fresh, brand-neutral design with a dark theme option to improve readability and reduce eye strain. The Knowledge view page in the workspace has been enhanced for better reading, responsive layout, and easier access to essential resources across devices. * **Australia and Brazil:** No changes were made to existing Knowledge Management features. ## Removed and Deprecated Features No Knowledge Management features were removed or deprecated from Yokohama through Brazil, which maintains stability for customers relying on existing capabilities. ## Activation and Additional Requirements * **Activation:** Knowledge Management is active by default on the ServiceNow AI Platform across Yokohama and Zurich releases. * **Additional Requirements \& Browser Compatibility:** No new requirements or browser compatibility changes were introduced between Yokohama and Brazil. ## Accessibility Enhancements * The accessibility checker in the TinyMCE toolbar (Yokohama) helps authors ensure Knowledge articles meet accessibility standards. * The Coral theme (Zurich) includes a dark mode option, improving user comfort and readability on web and mobile devices. ## Highlighted Improvements * **Yokohama Patch 6:** Expanded AI model provider support for Now Assist skills, including Google Gemini and Anthropic Claude on AWS, in addition to existing providers. Custom prompt capabilities enhance article generation quality. * Advanced Knowledge Management plugin improvements such as article versioning, subscriptions, templates, and quality indexing improve knowledge base administration. * **Zurich:** Responsive workspace design optimizes Knowledge article viewing across devices, while migration to low-code flow designers streamlines operational workflows. ## Practical Takeaways for ServiceNow Customers * Leverage AI enhancements to customize Knowledge article creation with improved prompts and multiple AI model support. * Utilize the accessibility checker to ensure compliance and improve article quality. * Benefit from updated UI themes and responsive designs for better user experiences across portals and devices. * Transition legacy workflow processes to modern visual flow designers to increase efficiency. * Prepare for upgrade by reviewing the minimal impact changes and focusing on leveraging new capabilities introduced in Yokohama and Zurich as you move toward Brazil. Consolidated page of all release notes for Knowledge Management from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Configure skills with custom prompts for knowledge article templates](https://www.servicenow.com/docs/access?context=Now-assist-configure-custom-prompts-for-templates&family=yokohama&ft:locale=en-US) : As an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases. | | Zurich | [\[Placeholder link text to key knowledge-flow\]](https://www.servicenow.com/docs/access?context=knowledge-flow&family=zurich&ft:locale=en-US) : Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Knowledge Management features. {#dfrn3-knowledgemanagement-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Editing functions for knowledge articles in the HTML editor](https://www.servicenow.com/docs/access?context=knowledge-html-editor&family=yokohama&ft:locale=en-US) : Identify and resolve accessibility related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. | | Zurich | [Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [\[Placeholder link text to key knowledge-article-view-page-workspace\]](https://www.servicenow.com/docs/access?context=knowledge-article-view-page-workspace&family=zurich&ft:locale=en-US) : Enjoy a better reading experience with the enhanced Knowledge view page in the workspace featuring improved article displays, and effortless access to essential resources. The new responsive design enables smooth navigation and effortless viewing on any device. It automatically adapts to different screen sizes and orientations. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Knowledge Management features or functionality were removed. {#dfrn3-knowledgemanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Knowledge Management features or functionality were deprecated. {#dfrn3-knowledgemanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Knowledge Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Knowledge Management is a ServiceNow® feature that is active by default. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-knowledgemanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=accessibility-checker&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Customize prompts for AI model providers to generate Knowledge articles with Now Assist. * Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations. * Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace. * Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]