--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Lead Management release notes for upgrades from Yokohama to Brazil # Combined Lead Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Lead Management Release Notes for Upgrades from Yokohama to Brazil This consolidated update summarizes the Lead Management release notes for ServiceNow customers upgrading from the Yokohama release family through to Brazil. It highlights new features, changes, activation instructions, and essential upgrade considerations to help you prepare and smoothly transition your Lead Management application. Show full answer Show less ## New Features * **Yokohama Release:** Introduced REST APIs enabling integration of Lead Management with external systems. These APIs allow you to create, modify, and retrieve leads and lead line items directly from other applications such as marketing automation platforms, enhancing automation and data synchronization. * **Australia Release:** Added the ability to manage touchpoints within Lead Management. Users can now create touchpoints, log customer interaction activities, and schedule meetings directly from a lead record. This feature consolidates client engagement tracking throughout the lead lifecycle. It supports both a new meetings construct and existing appointment records for flexible scheduling. Additionally, you can link tasks to touchpoints to monitor ongoing engagement until lead conversion. * **Zurich and Brazil Releases:** No new features were introduced. ## Changes, Removals, and Deprecations No changes, removals, or deprecations to existing Lead Management features were recorded between Yokohama and Brazil. This stability ensures your current configurations remain supported through the upgrade. ## Activation Information Lead Management is available through the ServiceNow Store. To activate it, request installation via the ServiceNow Store interface. This applies across Yokohama, Zurich, and Australia releases. For cumulative release notes and version history, consult the ServiceNow Store documentation. No additional activation steps were introduced in the Brazil release. ## Additional, Browser, Accessibility, and Localization Requirements No updates or new requirements were introduced regarding additional system prerequisites, browser support, accessibility compliance, or localization from Yokohama through Brazil. ## Practical Implications for ServiceNow Customers * Leverage the REST APIs introduced in Yokohama to integrate Lead Management with your external marketing and sales tools, enabling more streamlined lead data workflows. * Utilize the touchpoints capability from Australia to comprehensively track customer interactions and related tasks within the lead lifecycle, improving engagement visibility and sales process management. * Plan your upgrade with confidence knowing there are no disruptive changes or deprecated features between Yokohama and Brazil. * Activate Lead Management easily via the ServiceNow Store without additional configuration overhead. Consolidated page of all release notes for Lead Management from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Lead Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leadmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Lead Management. {#dfrn3-leadmanagement-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [REST APIs for Lead Management](https://www.servicenow.com/docs/access?context=create-new-lead&family=yokohama&ft:locale=en-US) : REST APIs provide the following capabilities: * Integrate lead management with external applications and websites. * Create and modify leads and lead line items from applications like marketing automation systems. * Retrieve leads and lead line items from your ServiceNow instance. | | Zurich | No updates for this release. | | Australia | [Manage touchpoints](https://www.servicenow.com/docs/access?context=manage-touchpoints-lead&family=australia&ft:locale=en-US) : Create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. You can choose between the new meetings construct and existing appointment records for priority meeting scheduling. [View touchpoint records for a task](https://www.servicenow.com/docs/access?context=lead-management-use-tasks-tab&family=australia&ft:locale=en-US) : Record early customer interactions and associate tasks with ongoing engagement throughout the pre‑deal sales lifecycle by: * Creating a touchpoint from a lead to capture interactions such as discovery calls, follow‑up emails, or qualification meetings. * Linking a task to a lead touchpoint to track follow‑up work related to an ongoing engagement until the lead is converted. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Lead Management features. {#dfrn3-leadmanagement-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Lead Management features or functionality were removed. {#dfrn3-leadmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Lead Management features or functionality were deprecated. {#dfrn3-leadmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Lead Management. {#dfrn3-leadmanagement-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | Activation information : Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Lead Management, such as specific requirements or compliance levels. {#dfrn3-leadmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * REST APIs enable seamless integration of lead management with external applications and provide other capabilities. * REST APIs enable customers to create, update, and retrieve leads and lead line items from the ServiceNow instance. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | * Record early customer interactions and associate tasks with ongoing lead engagement using touchpoints throughout the pre‑deal sales lifecycle. * Enable lead agents to create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]