--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Live Connect release notes for upgrades from Yokohama to Brazil # Combined Live Connect release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Live Connect release notes for upgrades from Yokohama to Brazil This consolidated release notes document guides ServiceNow customers through the Live Connect upgrade path from Yokohama to Brazil releases. It highlights new features, changes, activation requirements, and compatibility details to help you prepare for and implement the upgrade with minimal impact. Live Connect enables secure, direct, read-only SQL access to ServiceNow instance data via ODBC and JDBC drivers, supporting integration with diverse third-party BI and analytics tools without data replication. Show full answer Show less ## Key Features * **Direct Data Access:** Query your ServiceNow data directly from BI and analytics platforms such as Power BI, Pyramid Analytics, and Tableau using Live Connect's ODBC/JDBC drivers, eliminating the need for data exports or synchronization. * **OAuth Authentication:** Brazil release introduces OAuth as the recommended authentication method, providing encrypted, FedRamp-compliant, multi-factor authentication workflows. Basic Authentication remains supported but will be phased out. * **Product Renaming:** The product formerly known as SQL API is now consistently named Live Connect across all interfaces, documentation, and client tools, with no impact on existing integrations. * **Pyramid Analytics Integration:** Native JDBC connectivity to Pyramid Analytics enables building interactive dashboards and advanced analytics on live ServiceNow data without duplication. ## Upgrade and Activation Considerations * **Pre- and Post-Upgrade Tasks:** Review and complete tasks outlined in the release notes before upgrading to Brazil to ensure smooth transition. * **Activation Requirements:** Live Connect requires activation of the Live Connect plugin and RaptorDB Professional entitlement on the ServiceNow instance. Client drivers are available from the ServiceNow Store but require the server-side plugin enabled to connect. * **Access Controls:** To enable querying, user accounts must be granted egresssql access control on each table intended for Live Connect queries. * **Client Driver Installation:** ODBC and JDBC drivers must be installed on client machines to connect to ServiceNow data via Live Connect. ## Changes and Compatibility * **Authentication Shift:** OAuth is now the preferred authentication mechanism for Live Connect connections, supporting secure compliance and reduced credential exposure. * **Expanded Client Tool Support:** JDBC driver compatibility has been enhanced to support enterprise analytics platforms like Pyramid Analytics, allowing broader integration options. * **No Feature Removals or Deprecations:** There are no removed or deprecated Live Connect features between Yokohama and Brazil releases. * **Browser and Accessibility:** Live Connect functions as a backend service with no direct browser or UI dependencies; accessibility and browser compatibility depend on third-party tools used. ## Practical Benefits for ServiceNow Customers * Efficiently integrate ServiceNow operational data into existing BI workflows without creating duplicate datasets. * Leverage secure, modern authentication methods meeting stringent compliance requirements. * Use SQL queries to precisely fetch necessary data, enhancing performance and reducing network load. * Maintain continuity with existing integrations despite the product renaming and interface updates. Consolidated page of all release notes for Live Connect from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Live Connect release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Live Connect to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-liveconnect-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : ServiceNow provided customers with a free SOAP-based ODBC client. If you have an active RaptorDB Professional entitlement, you can migrate to the REST-based Live Connect client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Live Connect. {#dfrn3-liveconnect-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=australia&ft:locale=en-US) : The ServiceNow Store Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using Live Connect, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=australia&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. The following features are new in this release. | | Brazil | [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=brazil&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. Product renamed from SQL API to Live Connect : The product formerly known as SQL API is now called Live Connect. The product name was updated across all client-facing interfaces, documentation, installers, and connection wizards for consistency and clarity. Your existing integrations continue to work without changes. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Live Connect features. {#dfrn3-liveconnect-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Product name updated from SQL API to Live Connect : The product name was updated from SQL API to Live Connect throughout the user interface, including all menus, forms, configuration pages, and labels. The following UI changes are in this release. | | Brazil | Authentication method support : OAuth is now the recommended authentication method for all ODBC and JDBC connections. Basic Authentication continues to be supported but will be gradually phased out in future releases. Client tool compatibility : JDBC driver support was expanded to enable compatibility with Pyramid Analytics and other enterprise analytics platforms. All ODBC and JDBC-compliant tools can now connect using OAuth authentication. | [ ] ## Removed Between your current release family and Brazil, some Live Connect features or functionality were removed. {#dfrn3-liveconnect-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Live Connect features or functionality were deprecated. {#dfrn3-liveconnect-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Live Connect. {#dfrn3-liveconnect-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Professional entitlement to activate the Live Connect server-side plugin. The Live Connect client drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the Live Connect client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=australia&ft:locale=en-US). | | Brazil | Activation information : Live Connect is a ServiceNow AI Platform capability that requires RaptorDB Professional and activation of the Live Connect plugin. Access is configured per user account (service or personal). To make tables available for querying, you must add the `egress_sql` access control to each table. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store. | | Brazil | Additional requirements : * ODBC or JDBC drivers must be installed on client systems. * User accounts must be configured with appropriate table access controls. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Browser requirements : Live Connect is a backend connectivity layer with no browser-specific requirements. Browser compatibility depends on the third-party client tools used to connect to Live Connect. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Live Connect, such as specific requirements or compliance levels. {#dfrn3-liveconnect-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | | Brazil | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | [ ] ## Localization information If there are specific localization considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Localization information : Live Connect operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | | Brazil | Localization information : Live Connect is operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | [ ] ## Highlight information If there are specific highlight considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to avoid unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC or JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with external datasets in your analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/r/api-reference/web-services/accessing-your-servicenow-data-using-sql-api.html). **Important:** Live Connect is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Brazil | * Provides read-only SQL access to authorized tables through ODBC and JDBC drivers. * Enables direct queries from external analytics and business intelligence tools without data synchronization. * Supports OAuth authentication for secure, FedRamp-compliant connections. * Integrates with enterprise analytics platforms such as Pyramid Analytics, Power BI, and Tableau. See [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=brazil&ft:locale=en-US) for more information. | [ ]