--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Manufacturing Commercial Operations release notes for upgrades from Yokohama to Brazil # Combined Manufacturing Commercial Operations release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Manufacturing Commercial Operations release notes for upgrades from Yokohama to Brazil This consolidated guide provides ServiceNow customers with all essential information on upgrading Manufacturing Commercial Operations (MCO) from Yokohama to Brazil release versions. It outlines new features, changes, and important pre- and post-upgrade tasks to ensure a smooth transition. The notes cover multiple release families---Yokohama, Zurich, Australia, and Brazil---highlighting updates or confirming when no changes occurred. Show full answer Show less ## Key Features * **User Roles and Dealer Framework (Yokohama):** Defines roles and responsibilities, helping manage business activities and real-time data monitoring across dealers. * **Sales Promotion Data Model (Yokohama):** Supports OEM promotion publishing and dealer claim submissions post-sales, including bulk import capability requiring customization on Customer Service Management (CSM) or Business Location Service Portal (BLSP). * **Case Management Enhancements:** Supports multiple line items per case on the Business Portal for better tracking of requests, with visibility of case line items and tasks. * **Catalog Item Copying:** Enables copying catalog items from Service Catalog to Remote Catalog in Service Exchange to reduce manual effort. * **Sales CRM Portal Ordering:** Allows B2B customers to configure products and place orders directly via the self-service portal. * **Role-Based MCO Landing Page (Australia):** Offers tailored views for claims agents and warranty assessors to monitor claims, pre-authorization requests, and key metrics. * **Fraud Detection with Anomaly Rules (Australia):** Scans claims for fraudulent patterns, auto-approves eligible claims, and routes suspicious claims for review. * **Quality Investigation Management (Australia \& Brazil):** Includes playbook-driven creation of non-conformance cases, automated triage, task assignment, and integration with Field Service Management (FSM) for on-site actions. * **Repair Pre-Authorization and Validation (Brazil):** Lists approved pre-authorization cases on claims and validates repair charges against these limits automatically. * **Quality Review Meeting Scheduling (Brazil):** Facilitates coordination of follow-up actions with stakeholders, maintaining discussion and decision history attached to issues. * **Bulk Asset Import and Effectiveness Goals (Brazil):** Improves efficiency by importing impacted assets in bulk and enables formal evaluation of remediation action effectiveness linked to goals. * **Non-Conformance Case Lifecycle Improvements (Brazil):** Enhances communication, information requests, and correction approval workflows within the workspace. * **AI-Powered Summaries (Brazil):** Generates automatic summaries of non-conformance and quality investigation records to aid decision-making, with a caution to review for accuracy. * **ServiceNow AI Platform Tiers (Australia):** Introduces three licensing tiers---Foundation, Advanced, Prime---offering varying AI capabilities including generative AI and agentic workflows. * **Deprecation of Now LLM Service (Australia):** Switches default large language model provider to a third-party service for new/inactive AI assets, with manual selection of Now LLM still possible. ## Upgrade and Activation Guidance Manufacturing Commercial Operations is installed via the ServiceNow Store for all release families. Customers should review pre- and post-upgrade tasks carefully to ensure readiness. Notably, no new activation information or additional browser or localization requirements were introduced with the Brazil release. Supported browsers exclude Internet Explorer and Microsoft Edge legacy versions; Microsoft Edge Chromium or other supported browsers are recommended. ## Practical Benefits for ServiceNow Customers * Streamlined claims and warranty management with role-based dashboards and automated fraud detection improve operational efficiency and risk mitigation. * Enhanced case management capabilities allow detailed tracking and handling of multiple request items on a single case, improving service responsiveness. * Integration with FSM and AI-powered tools facilitates proactive quality control and root cause remediation, reducing defect recurrence and supporting continuous improvement. * Self-service portals and catalog management enhancements empower B2B customers and internal users to configure products and place orders with reduced manual processes. * AI platform tier options provide scalable intelligence capabilities aligned to organizational needs and licensing. ## Summary of Release Changes * No feature removals or deprecations specific to Manufacturing Commercial Operations occurred between Yokohama and Brazil releases. * Most feature additions and enhancements were introduced between Yokohama and Australia, with Brazil primarily focusing on quality investigation and claim processing improvements. * Browser and accessibility features such as a dark theme were introduced in Zurich but remain stable through Brazil. Consolidated page of all release notes for Manufacturing Commercial Operations from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Manufacturing Commercial Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-manufacturingcommercialoperations-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Manufacturing Commercial Operations users](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=yokohama&ft:locale=en-US) : User roles provide the information on the users and their responsibilities. [Dealer](https://www.servicenow.com/docs/access?context=dealer-data-model-overview&family=yokohama&ft:locale=en-US) : The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight. Note: Q2 release includes only the data model and not the playbook. [Sales Promotion data model](https://www.servicenow.com/docs/access?context=sales-promotion-campaign-claims&family=yokohama&ft:locale=en-US) : The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed. Note: Q2 release includes only the data model and not the playbook. The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals. [Install Manufacturing Commercial Operations plugin](https://www.servicenow.com/docs/access?context=manufacturing-commercial-operations-plugins&family=yokohama&ft:locale=en-US) : List of all the plugins that are installed with Manufacturing Commercial Operations plugin. [Support multiple line items on a case to track requests on the Business Portal​](https://www.servicenow.com/docs/access?context=manufacturing-using&family=yokohama&ft:locale=en-US) : Capture and track requests for multiple items on the Business Portal.​ Case line items, case tasks, and case line tasks all appear on the case page​. [Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange](https://www.servicenow.com/docs/access?context=mco-using-servicebridge-manufacturers&family=yokohama&ft:locale=en-US) : Eliminate duplication effort in Remote Catalog creation and maintenance​, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog. [View products from the catalog and place orders directly through the Sales CRM self-service portal](https://www.servicenow.com/docs/access?context=mco-som-using&family=yokohama&ft:locale=en-US) : Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal​.​ | | Zurich | No updates for this release. | | Australia | [MCO landing page](https://www.servicenow.com/docs/access?context=mco-landing-page&family=australia&ft:locale=en-US) : The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors. [Summarize fraudulent claim detection](https://www.servicenow.com/docs/access?context=mco-summarize-fraudulent-claim-detection&family=australia&ft:locale=en-US) : Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition. [Create a product non-conformance case using playbook](https://www.servicenow.com/docs/access?context=mco-playbook-create-non-conformance&family=australia&ft:locale=en-US) : QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical patterns. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [FSM integration](https://www.servicenow.com/docs/access?context=mco-fsm-integration&family=australia&ft:locale=en-US) : QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order directly from within QIM. | | Brazil | Repair pre-authorization case lines on claim cases : Claim cases list approved and partially approved pre-authorization cases created for the selected repair. Selecting a pre-authorization automatically populates the causal parts and miscellaneous details. Automatic repair claim charge validation : Ensures repair claim charges conform with pre-authorization limits. Schedule a quality review meeting : Schedule a quality review meeting to coordinate follow-up actions with stakeholders. The discussion, summary, and decision history remain attached to the issue for team reference. Resolve a product non-conformance case playbook : * Import impacted assets in bulk using an XLST file instead of adding them one at a time directly from the Product Quality Investigation (PQI) or Non-Conformance (NC) workspace. Reduce manual data entry when a single issue affects multiple assets. Create an effectiveness goal : Remediation Core extends the Goals Framework with Effectiveness Goals, letting remediation teams formally evaluate whether corrective and preventive actions resolved the underlying issue over time. * Link effectiveness goals to remediation and actions. * Track goals from draft through a final outcome (Achieved, Partially Achieved, Not Achieved). * Block Product Quality Investigation closure while effectiveness goals are open. Non-Conformance case lifecycle enhancements : The NC case lifecycle supports requesting more information from submitters, running a formal accept/reject cycle for proposed corrections, and adding notes and communications directly from the workspace. These capabilities streamline resolution from start to finish. Summarize Non-Conformance and product quality investigation records with AI : Generate a summary on demand, automatically at stage transitions, or permanently at closure --- without reviewing every note and activity. This AI-generated summary may contain inaccuracies, so review it before making decisions based on its content. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Manufacturing Commercial Operations features. {#dfrn3-manufacturingcommercialoperations-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Manufacturing Commercial Operations features or functionality were removed. {#dfrn3-manufacturingcommercialoperations-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Manufacturing Commercial Operations features or functionality were deprecated. {#dfrn3-manufacturingcommercialoperations-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=configuring-manufacturing-foundation&family=yokohama&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | | Australia | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels. {#dfrn3-manufacturingcommercialoperations-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. * Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature. * Transform emails into interactions rather than cases with email interactions. * Enable the dealer and sales promotion framework and its user role and responsibilities. * Configure the Manufacturing Commercial Operations plugins. See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims. * Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty. * Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims. * Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers. * Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract. * Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution. See [Explore](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Manufacturing Commercial Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights. * Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages. * Repair claim case lines display a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view. * QIM playbook enables creation of remediation action plans and use of system-recommended containment actions. * QIM auto-triages non-conformance records, assigns owners, and generates tasks based on historical patterns. * QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action. See [Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-overview&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]