--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Mastercard Spoke release notes for upgrades from Yokohama to Brazil # Combined Mastercard Spoke release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mastercard Spoke Release Notes for Upgrades from Yokohama to Brazil This consolidated document provides ServiceNow customers with detailed release notes for upgrading Mastercard Spoke from the Yokohama release family to Brazil. It summarizes new features, changes, and activation details to assist in smooth transition and effective use of Mastercard Spoke within the ServiceNow platform. Show full answer Show less The release notes cover multiple intermediate releases (Zurich, Australia) and focus on enhancements available up to Brazil, offering a comprehensive view for planning and executing upgrades. ## Key Features * **Mastercard Spoke Actions (Yokohama to Brazil):** Numerous extended Mastercard Spoke actions were introduced to support Mastercom Extended APIs. These actions enable streamlined case and claim management, document handling, dispute initiation, report creation, and status lookups. Examples include "Attach Document by Case ID," "Create Pre-Arbitration/Arbitration Case," "Look up Claim Details," and "Upload Documents." * **Zurich Release Enhancements:** New Mastercard Spoke actions for pre-arbitration and arbitration case filing were added. Dispute agents (issuers) can create and escalate cases efficiently through embedded API actions, improving dispute lifecycle management. * **Coral Theme Introduction:** The Zurich release introduced the Coral theme as the default UI theme for portals, web, and mobile experiences, providing a fresh, brand-neutral design with an optional dark mode to improve accessibility and user comfort. ## Changes and Updates * No changes or removals were reported between Yokohama and Brazil releases for Mastercard Spoke features, ensuring continuity and stability. * The Coral theme became the default UI experience starting from Zurich, enhancing user interface consistency and accessibility options. ## Activation and Requirements * **Activation:** Mastercard Spoke is available through the ServiceNow Store. Customers must request installation via the store to activate the application. * **Additional Requirements \& Browser Support:** No new requirements or browser compatibility changes were noted for the Brazil release family. ## Accessibility and Localization * The Coral theme supports a dark mode option to reduce eye strain and improve readability, addressing accessibility considerations. * No new localization updates were introduced between Yokohama and Brazil releases. ## Practical Implications for ServiceNow Customers * Upgrading to Brazil ensures access to a comprehensive set of Mastercard Spoke actions that facilitate seamless integration with Mastercard's Mastercom APIs, enabling efficient management of disputes, chargebacks, and case filings within ServiceNow. * The embedded dispute life cycle workflows reduce development effort and accelerate deployment, allowing faster time to value. * The Coral theme enhances user experience with a modern interface and optional dark mode, improving usability across devices. * No deprecated or removed features mean existing workflows remain stable post-upgrade. * Activation via the ServiceNow Store is straightforward, allowing easy deployment and management. Consolidated page of all release notes for Mastercard Spoke from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mastercard Spoke to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mastercardspoke-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Mastercard Spoke actions](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) : The following Mastercard Spoke actions were built for Mastercom Extended: * Attach Document by Case ID - Extended * Attach Documents by Claim ID and Event ID - Extended * Check Document Details - Extended * Create a Report - Extended * Create Chargeback Reversal - Extended * Create Claim - Extended * Create Pre-Arbitration/Arbitration Case - Extended * Create Pre-Compliance/Compliance Case - Extended * Initiate a Dispute by Claim ID - Extended * Look up Case Details by ID - Extended * Look up Claim Details by ID Request Builder - Extended * Look up Claim Details by ID Response Parser - Extended * Look up Claim Details Request Builder - Extended * Look up Claim Details Response Parser - Extended * Look up Claims in a Queue by ID Stream - Extended * Look up Completed Report - Extended * Look up Processed Documents by Case ID Request Builder - Extended * Look up Processed Documents by Case ID Response Parser - Extended * Look up Processed Documents by Document Completed ID Request Builder - Extended * Look up Processed Documents by Document Completed ID Response Parser - Extended * Look up Queue by ID - Extended * Look up Queues Stream - Extended * Look up Report Fields - Extended * Look up Report Fields Stream - Extended * Look up Report Status - Extended * Look up Reports Stream - Extended * Look up Statuses for Documents Associated with Cases - Extended * Look up Transactions Request Builder - Extended * Look up Transactions Response Parser - Extended * Update Pre-Arbitration/Arbitration Case - Extended * Update Pre-Compliance/Compliance Case - Extended * Update Representment by Claim ID and Event ID - Extended * Upload Documents - Extended | | Zurich | [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) : Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#dfrn3-mastercardspoke-summary__entry__18} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Mastercard Spoke features. {#dfrn3-mastercardspoke-summary__entry__30} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Mastercard Spoke features or functionality were removed. {#dfrn3-mastercardspoke-summary__entry__40} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Mastercard Spoke features or functionality were deprecated. {#dfrn3-mastercardspoke-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__60} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__70} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__80} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels. {#dfrn3-mastercardspoke-summary__entry__90} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__100} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__110} | Release | Release notes | |-|-| | Yokohama | * Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs. * Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]