--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Mobile Platform release notes for upgrades from Yokohama to Brazil # Combined Mobile Platform release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 21 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mobile Platform Release Notes for Upgrades from Yokohama to Brazil This consolidated release note covers the Mobile Platform upgrades from Yokohama through Zurich and Australia to the Brazil release. It highlights new features, important changes, and enhancement details relevant for ServiceNow customers preparing for or implementing the Brazil upgrade. The Mobile Platform is active by default across all releases, and no features were removed or deprecated between Yokohama and Brazil. Show full answer Show less ## New Features * **AI and Virtual Agent Enhancements:** Integration of Now Assist for AI-powered mobile card creation, Virtual Agent improvements including agentic AI, enhanced chat with in-line citations, next best action suggestions, multi-language support, and document QnA capabilities. * **Mobile App Builder and Card Builder:** Live mobile previews, studio integration for cohesive app and card development, support for dark theme, and expanded icon sets improve usability and development efficiency. * **User Experience Improvements:** Single instance login streamlines authentication, customizable branded landing pages before login, multi-user support on shared devices with secure PINs, and configurable PIN timeout enhance security and ease of access. * **Input Form Screen Enhancements:** Support for sliders, non-sequential form completion, page menu navigation, error indicators, descriptive elements, and barcode scanning improve form usability and data capture. * **Attachment and Media Handling:** Control over attachment sources, annotation capabilities on uploaded images, offline support for attachments, and local saving of camera photos/videos enhance content management. * **Offline Capabilities:** Seamless online-to-offline continuity with full data sync, offline editing, and support for descriptive elements and input actions ensure uninterrupted productivity in low connectivity environments. * **Voice and Speech Features:** Mobile AI Voice Agent supports real-time voice interaction with transcripts, voice-to-form functionality allows form completion via speech, and Voice Agent SDK enables voice assistant integration in SDK-based apps. * **Security and Integration:** Support for Microsoft Entra Shared Device Mode for secure multi-user device sharing, enhanced Android app build requests for compliance, and ability to turn off Zero Trust Access banners for better UX. * **Virtual Agent and Search Improvements:** Enhanced chat features, premium chat web experience, richer people citations, suggested actions, markdown support for tables, and chat integration from search results improve user interactions and access to information. * **Branding and Theming:** Support for logo images in navigation bars, Coral and dark themes as defaults, and customizable in-product branding in Virtual Agent help align mobile apps with organizational branding. ## Changes * **Mobile App Builder:** Enhanced live previews, streamlined card selection, guided flow for web-to-mobile conversion, and new component recommendations improve app creation workflow. * **Input Form Screens:** Inline selection of input values, support for images and rich text as descriptive elements, ability to perform actions directly from input forms, and saving data before submission enhance flexibility and collaboration. * **Mobile Publishing:** Enabled Android deep links for multiple instances, support for public-facing screens in branded apps, and improved validation for transparent images. * **User Interface and Accessibility:** Redesigned Settings screen consolidates preferences and experience switching, added system default theme option, and enhanced accessibility features including improved screen reader support and keyboard navigation. ## Important Upgrade Considerations * Review pre- and post-upgrade tasks as outlined in the release notes to ensure smooth transition to Brazil. * Note the terminology change from "instance/instances" to "account/accounts" on mobile devices starting with Australia release. * Mobile Platform features remain active by default; no additional activation is required. * Ensure compliance with new Android security requirements through the updated app build request process. ## Accessibility and Localization * Accessibility improvements include updated alternative text, focus indicators, and descriptive labels to support assistive technologies. * The new Coral theme supports dark mode to enhance readability and reduce eye strain. * No new localization changes were introduced between Yokohama and Brazil. ## Practical Benefits for ServiceNow Customers * **Empowered mobile workforce:** Brazil release supports field technicians and engineers with enhanced Mobile Agent app features for off-site task management. * **Improved user productivity:** Seamless offline capabilities, voice-based form completion, and AI-powered assistance reduce friction and speed up task completion. * **Enhanced security and compliance:** Multi-user device sharing, PIN timeout configuration, and Microsoft Entra integration strengthen mobile app security controls. * **Streamlined development and branding:** Studio integration, live previews, and customizable branding enable efficient and consistent mobile app creation aligned with organizational needs. * **Better user engagement:** Enhanced Virtual Agent capabilities and improved search and chat integration provide faster, context-aware support to users on mobile devices. ServiceNow customers upgrading to Brazil can expect a more intelligent, secure, and user-friendly mobile platform that Consolidated page of all release notes for Mobile Platform from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mobile Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mobile Platform to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mobileplatform-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Mobile Platform. {#dfrn3-mobileplatform-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Web to mobile AI card creation](https://www.servicenow.com/docs/access?context=web-mobile-component-conversion&family=yokohama&ft:locale=en-US) : Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and map the most relevant table fields from the selected web form view. [Agentic AI in Mobile Virtual Agent](https://www.servicenow.com/docs/access?context=agentic-ai-mobile-va&family=yokohama&ft:locale=en-US) : Use AI agents in your mobile app to boost live agent productivity. AI agents handle tasks from automated responses to complex problem-solving with human-like intelligence. [Otto in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=yokohama&ft:locale=en-US)Mobile Virtual Agent\> : Use the following enhancement added to Virtual Agent: * Enhanced chat offers a more robust conversational experience. Check the status of previous and on-going chats with the chat history button and view Now Assist's responses with streamlined in-line citations. Enhanced chat also allows you to use your custom mobile search configuration to launch the standard search results page from within enhanced chat. * Use Now Assist's people match function to search for information about a specific employee. * Now Assist can now suggest follow-up actions for your queries using the next best action feature. * Updated UI for choice list pickers and other actions for improved usability. * Added multi-language support. [Now Assist Context Menu](https://www.servicenow.com/docs/access?context=now-assist-context-menu-mobile&family=yokohama&ft:locale=en-US) : Write and edit text natively from within your mobile app using the Now Assist Context Menu. Refine your selected text by asking Now Assist to shorten it, make it more elaborate, or change the tone, and so on. Now Assist Context Menu is supported for the Task Summarization skill for input form screens. [Single instance login](https://www.servicenow.com/docs/access?context=mobile-instances-admin-concept&family=yokohama&ft:locale=en-US) : Customers with a single instance can bypass the instance selection page and navigate users directly to the login screen. This process shortens the login process. [Display a customized page before user login](https://www.servicenow.com/docs/access?context=branded-landing-page&family=yokohama&ft:locale=en-US) : Configure your own branded landing page to appear before users log in to their ServiceNow mobile apps. The branded landing page can contain a login button or deep link that redirects users to an area of a ServiceNow mobile app. For example, a municipality can add a button to open a ticket, which navigates the user to complete a record in the Now Mobile® app. This feature is available to customers using a single instance, and is supported for both Mobile Publishing apps. [Define attachment sources available to users](https://www.servicenow.com/docs/access?context=attachment-source-define&family=yokohama&ft:locale=en-US) : Control the types of attachments used from a phone's gallery, camera, or file system. This capability confirms that images can't be reused or are AI-generated images. This feature is supported for all attachment locations, including: activity stream, functions with type "attachment", input form screen with field type "attachment", Mobile App Bridge, and Cabrillo JS uploads. [Add annotations to uploaded images](https://www.servicenow.com/docs/access?context=image-annotation-adjust&family=yokohama&ft:locale=en-US) : Edit and annotate uploaded images within ServiceNow mobile apps. Markup options include adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type "attachments", input form screen with field type "attachment", Mobile App Bridge, and Cabrillo JS uploads. [Mobile App Builder live mobile previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&family=yokohama&ft:locale=en-US) : See your mobile content change in real-time with live previews for most mobile components. The mobile interface changes according to what component you have selected, and updates when you add, change, or remove UI-based elements. | | Zurich | [Client-side localization](https://www.servicenow.com/docs/access?context=localization-client&family=zurich&ft:locale=en-US) : Use the Mobile Custom Localization app, available from mobile client version 20.6, to let mobile users view app content in any language. This feature improves platform consistency and accessibility for global users. The ServiceNow Store app provides a collection of mobile strings that automatically populates the instance with translatable content required for localization. Once these strings are translated into a custom language, the mobile app automatically retrieves and displays them within the app interface. [Improved error handing for uploads manager](https://www.servicenow.com/docs/access?context=mobile-activity-stream-task&family=zurich&ft:locale=en-US) : Use the improved error handling in the upload manager to confirm that the necessary files are uploaded successfully. This feature is available in all areas of the ServiceNow mobile applications where you can upload attachments. This includes the following: * Activity stream * Input form screen with an attachment input type * Input form screen with an attachment input action * Functions of type attachment * Cabrillo JS events within a web page [Option to save videos and photos locally when using ServiceNow mobile apps](https://www.servicenow.com/docs/access?context=media-saving-mobile-apps&family=zurich&ft:locale=en-US) : Enable users to save and retrieve pictures and videos taken with the camera on their ServiceNow mobile app, directly to their device. By default, these images are saved for 24 hours on the phone's local storage. You can set the storage time to be from 1 to 168 hours (1 week). [Additional descriptive element of type card for input form screens](https://www.servicenow.com/docs/access?context=descriptive-elements-script&family=zurich&ft:locale=en-US) : Add cards created in the Mobile Card Builder as a descriptive element in input form screens. Descriptive elements offer more context to users, making it clearer as to what is required for certain inputs within an input form screen. [Page menu button added to input form screen](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : Display a page menu button for input form screens with more than two pages, showing users the current page that they are on, such as "Page 3 of 5." Tapping the button opens a page menu that lists all available pages and their level of completeness. This list helps users track their progress in completing an input form. [Complete an input form screen in a non-sequential order](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : Work on all pages of an input form screen, even if required fields are not completed. Users can use the next and previous buttons at all times, enabling them to complete the form in a non-sequential manner. In addition, users can use the page menu to work on any page of their choosing. [Error indicator for failed submissions in input form screen](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : View an information icon in the top menu bar in cases where a submitted input form contains at least one error. The icon remains accessible when working through all input form screen pages. Tapping the icon opens a page that lists the validation errors, enabling users to correct these errors and submit an error-free input form. [Slider option for adding numeric values in input form screen](https://www.servicenow.com/docs/access?context=parameter-screen-var-attr&family=zurich&ft:locale=en-US) : Configure sliders as an additional method for users to add numeric values in an input form screen. Sliders offer the advantage of defining minimum, maximum, incremental, and default values. [New icons added that you can use in your mobile apps](https://www.servicenow.com/docs/access?context=mobile-icon-reference&family=zurich&ft:locale=en-US) : Use new icons that have been added to the following font families in your mobile apps: * Actions font icons * Screen font icons * Mobile card font icons * Image icons [Mobile App Builder and Mobile Card Builder Studio integration](https://www.servicenow.com/docs/access?context=mab-studio-integration&family=zurich&ft:locale=en-US) : Develop and modify mobile applications and cards in ServiceNow Studio. Utilize all your necessary tools within a single, cohesive development environment. [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=zurich&ft:locale=en-US) : The following features have been added to ServiceNow Now Assist in Virtual Agent: * Upload documents and files with Doc QnA to have Now Assist generate summaries or answer questions about them. * Search the internet from within Virtual Agent using web search mode. * Capture and analyze data from a variety of visual sources such as images, emails, handwritten notes, websites, and applications using ServiceNow AI Lens. * View shared files when using people citations. [Now Assist Skill Kit integration](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-for-mobile&family=zurich&ft:locale=en-US) : Create and use custom Now Assist skills in your mobile app using Now Assist Skill Kit. | | Australia | [Mobile offline enhancements](https://www.servicenow.com/docs/access?context=mobile-offline-mode&family=australia&ft:locale=en-US) : Use the following enhancements added to the mobile offline capability: * Use the seamless online-to-offline continuity, by enabling users to start a form online, save it, and then proceed offline. While offline, users can continue viewing and editing the same data, including attachments, comments, and navigation, for uninterrupted productivity in low or no-connectivity environments. All changes automatically sync after your connection is restored. * Save or submit forms offline, and reopen them later while still offline with all data fully restored. * Support of offline capabilities for descriptive elements in input forms. * Support of offline capabilities for input actions in input forms. * Improved outbox efficiency for input forms by continually combining saved and submitted data. [Dedicated mobile_admin role for mobile configuration](https://www.servicenow.com/docs/access?context=mobile-admin-role&family=australia&ft:locale=en-US) : Assign the new mobile_admin role to administrators who configure mobile applications, granting them precisely the permissions needed to complete their tasks. This new role helps reduce reliance on the broader admin role for controlled, secure access of your ServiceNow® account. [Multiple users on a shared device](https://www.servicenow.com/docs/access?context=multi-user-single-instance&family=australia&ft:locale=en-US) : Enable multiple users to securely log into a ServiceNow single account from shared mobile devices. This feature is beneficial in environments where devices are not personal, as it offers secure and personalized access through user-configured PINs, eliminating the need for repetitive full authentications. Note: From the Australia version and above, the terms instance and instances have been renamed as account and accounts on mobile devices. Accounts are a reflection of platform instances on a mobile device and work in the same way, only the terminology has changed. [Configurable timing for PIN application timeout](https://www.servicenow.com/docs/access?context=pin-timeout&family=australia&ft:locale=en-US) : Configure a new property to define the PIN timeout for different ServiceNow mobile apps. This configuration helps reinforce security by controlling how long users can remain inactive before being required to reenter their PIN. [Dynamic variable support in record screens](https://www.servicenow.com/docs/access?context=record-screen-script-type&family=australia&ft:locale=en-US) : Use the script screen field in record screens to display dynamic field values. For example, you can display translated content for dynamic variables within an email. [Mobile AI Voice Agent](https://www.servicenow.com/docs/access?context=mobile-voice-agent&family=australia&ft:locale=en-US) : Speak with an AI-powered voice assistant on your mobile device for real-time support. Follow along with live conversation transcripts that can also be saved or shared after the call. [Push notifications for logged-out users](https://www.servicenow.com/docs/access?context=sg-mobile-push-notifications&family=australia&ft:locale=en-US) : Configure push notifications to be sent to users even when they're logged out so critical updates aren't missed. [Mobile Voice Agent SDK support](https://www.servicenow.com/docs/access?context=na-mobile-sdk&family=australia&ft:locale=en-US) : Enable Voice Agent in SDK-based mobile applications by configuring the External Applications section within the Voice Assistant configuration. Admins with an SDK app configured on the instance can select and save a custom app to activate Voice Agent for that SDK application. Premium chat for mobile Virtual Agent [\[Placeholder link text to key using-premium-chat\]](https://www.servicenow.com/docs/access?context=using-premium-chat&family=australia&ft:locale=en-US) : Premium Chat opens a web-based chat experience within your mobile app, ensuring that every feature configured for the web is accessible on your mobile device. [Switch between mobile app experiences](https://www.servicenow.com/docs/access?context=mobile-experience-switcher&family=australia&ft:locale=en-US) : Enable users to switch between multiple mobile app experiences, also known as mobile app configs, in the Settings page. The mobile experience switcher allows users to select multiple app experiences that match the users roles and permissions. [Unified language settings options](https://www.servicenow.com/docs/access?context=localization-mobile-device&family=australia&ft:locale=en-US) : From client version 22.2, the Settings menu displays only one language option. Selecting it directs users to the Account Language page instead of presenting multiple language choices. [Logo image support in top navigation bar of launcher screens](https://www.servicenow.com/docs/access?context=create-alp-header&family=australia&ft:locale=en-US) : Add a logo image instead of a text title to a launcher screen's top navigation bar to match your organization's branding. | | Brazil | [Voice to form](https://www.servicenow.com/docs/access?context=voice-to-form&family=brazil&ft:locale=en-US) : Fill an entire mobile form by speaking aloud using voice to form. On-device AI maps what you say to the correct fields, and you can review and edit the results before submitting the form. [Support for Microsoft Entra Shared Device Mode](https://www.servicenow.com/docs/access?context=shared-device-device-level&family=brazil&ft:locale=en-US) : Enable secure multi-user device sharing with Microsoft Entra Shared Device Mode. Users authenticate once at the device level, and Microsoft Entra-enabled apps use this authentication as part of their own sign-in process. When users sign out, data is cleared across all apps, preparing the device for the next user. This setup is applicable for areas like kiosk and shift-based deployments managed through Microsoft Intune. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Mobile Platform features. {#dfrn3-mobileplatform-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Mobile App Builder](https://www.servicenow.com/docs/access?context=mab-concept&family=yokohama&ft:locale=en-US) : Use the following enhancements added to Mobile App Builder: * Live component preview enables admins to view their mobile app changes in real-time. * Use Mobile App Builder to transform your web forms into native mobile experiences with the guided flow when you create a new mobile record screen. * The right-hand panel is now visible when a record is opened in a preview browser tab. * Component recommendations available for additional record types. * The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the different card options and jump back and forth between them to review. [Input form screen enhancement and changes](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=yokohama&ft:locale=en-US) : Use the following enhancements added to the input form screen: * Selecting input values directly within the input form screen, either from a list or from a group of chips. Now users don't need to navigate to a separate dedicated screen for value selection, when using the inline choice chips layout. You can also define the number of input values to display on an input form screen section. * Ability to add images, plain text, and rich text within specific inputs. These added descriptive elements provide more context to your users and give a clearer idea of what is required for certain inputs. For example, an image can accompany a checklist to ensure that a piece of hardware is wired correctly. * Provide users with the ability to perform actions in relation to the displayed input parameter, while working directly on an input form screen. The available actions are: navigate to another screen, add an attachment from the gallery or camera, and add a comment to a field. Users submit these added actions either when saving their progress or completing the input form screen. * Save input form screen data before it's submitted. Users with access to the same record can see each other's changes either when saving their progress or completing the input form screen. * Interact and switch between other navigation tabs while also working on the input form screen. * Sections are no longer displayed if they don't contain any input fields. [Additional number attributes for input form screens](https://www.servicenow.com/docs/access?context=parameter-screen-var-attr&family=yokohama&ft:locale=en-US) : Use the following number attributes in your input form screens: * Use the CustomErrorMessage attribute to specify an error message when a UI rule condition is met. * Use the SkipValidationWhenHidden attribute to skip validation on hidden inputs. [Enable barcode scanning with an external scanner](https://www.servicenow.com/docs/access?context=enable-external-barcode-scanner&family=yokohama&ft:locale=en-US) : Configure barcode scanning with an external scanner without denying access to the camera for the entire mobile app. [Mobile Publishing enhancements and changes](https://www.servicenow.com/docs/access?context=mobile-publishing&family=yokohama&ft:locale=en-US) : * Enabled Android deep links for multiple instances. * Enhanced validation for transparent images used in branded apps. * Support for public-facing screens in branded mobile apps. Admins can configure URLs that link to public-facing web pages. These web pages are displayed to end users without needing to log in to the mobile app. [Turn off Zero Trust Access banners in mobile app screens](https://www.servicenow.com/docs/access?context=turn-off-zta-banner&family=yokohama&ft:locale=en-US) : In mobile client versions 19.4 and later, you can turn off Zero Trust Access banners on mobile screens. Turning off these banners can enhance usability of your mobile apps because the banner does not display each time the connection state changes so end users are not interrupted by the banner display. You can configure this behavior by setting the disableZTABanner mobile property on your ServiceNow instance. | | Zurich | [NextGen Search Results](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Refine search results and quickly find the most relevant information with additional search result filters. [Voice-to-text](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Enable voice-to-text in search and Now Assist in Virtual Agent by tapping the microphone icon. [Prominent Action Button](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Access Now Assist or other global functions directly from your tab bar to quickly access it from any screen. [Richer people citations in Now Assist VA](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : View a person's information in your company's org chart when searching for an employee in Now Assist in Virtual Agent. [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=zurich&ft:locale=en-US) : Auto-fill mobile input forms and questionnaires with ServiceNow AI Lens instead of manually entering data. [Doc QnA](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : The following UI changes have been made to Doc QnA. * Upload multiple files simultaneously. * Preview files and attachments before sending them. * Upload multiple files alongside text within a single turn in Virtual Agent. [Promoted actions and suggested topics](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : See how Virtual Agent can assist you with suggested actions and topics related to your request. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Dark theme support for Mobile App Builder and Mobile Card Builder](https://www.servicenow.com/docs/access?context=mcb-dark-mode&family=zurich&ft:locale=en-US) : Added theme selection to Mobile App Builder and Mobile Card Builder that enables you to switch between light and dark mode. [Mobile App Builder Live component previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&family=zurich&ft:locale=en-US) : Added support for live component previews to the following: * Legacy cards * Analytics previews and chart screens * Launcher screens * Mobile web screens [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=zurich&ft:locale=en-US) : The following UI changes have been made to Now Assist in Virtual Agent: * Follow Now Assist workflow as your request is fulfilled in real-time with chat streaming responses. * Abort the agentic workflow in Virtual Agent before it finishes processing using the Stop button. * Open enhanced chat from synthesized responses on the search results page. * Access even more types of citations within Virtual Agent responses such as tables, incidents, PDFs, and third-party connections such as Microsoft SharePoint and Google Drive. [Attachments in standard search results](https://www.servicenow.com/docs/access?context=sg-mobile-search&family=zurich&ft:locale=en-US) : View attachments such as PDFs, as well as external content from third-party integrations, as a part of your standard search results. [Enhanced native features in hybrid web screens](https://www.servicenow.com/docs/access?context=url-screen&family=zurich&ft:locale=en-US) : Enhanced native features in hybrid web screens that support functionality such as native search, quick actions, and customizable welcome messages within hybrid screen launcher or header tabs. [Enhanced chat push notifications](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Tap enhanced chat push notifications to go directly to the associated chat. | | Australia | [Mobile App Builder live component previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&family=australia&ft:locale=en-US) : Support was added for live component previews to the following: * Input form screens * Navigation tabs * Mobile app configurations * UI rules [Mobile App Builder auto-loading](https://www.servicenow.com/docs/access?context=mab-workspace&family=australia&ft:locale=en-US) : Auto-load records and its downstream components when opening a record for the first time. [Product branding in Virtual Agent](https://www.servicenow.com/docs/access?context=mobile-publishing&family=australia&ft:locale=en-US) : Add custom in-product branding to Virtual Agent. [Chat button in standard search results](https://www.servicenow.com/docs/access?context=now-assist-mobile-search&family=australia&ft:locale=en-US) : Launch Virtual Agent directly from your standard search results to chat with the Virtual Agent about the selected search result. [\[Placeholder link text to key mobile-voice-agent\]](https://www.servicenow.com/docs/access?context=mobile-voice-agent&family=australia&ft:locale=en-US)Mobile Voice Agent background calling : Continue a Voice Agent call after backgrounding the mobile app on iOS and Android. Mute, unmute, or end the call from the home screen or lock screen without returning to the app. [Enhanced prelogin page customization](https://www.servicenow.com/docs/access?context=branded-landing-page&family=australia&ft:locale=en-US) : Configure the placement of the branded landing page login button to be either in the top menu header or as a part of the web page. Integrating the button into a web page helps you to implement a secure flow that addresses issues like short authentication session lifetimes. [Tone in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=australia&ft:locale=en-US) : Adjust the Virtual Agent tone and response lengths in Assistant Designer. [Suggested actions](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=australia&ft:locale=en-US) : Configure suggested actions across all agentic workflows. [Input form screen buttons](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=australia&ft:locale=en-US) : Enable up to two top action buttons on mobile device input forms that have the Screen presentation attribute. [Markdown support for tables in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=australia&ft:locale=en-US) : Render tables in Virtual Agent with markdown support to keep table sizing consistent. [Turn off mobile impersonation](https://www.servicenow.com/docs/access?context=mobile-impersonate-2&family=australia&ft:locale=en-US) : Configure the impersonationEnabled property to turn off mobile impersonation functionality. With this property, administrators can hide the impersonation option from the mobile app, regardless of assigned user roles. [\[Placeholder link text to key servicenow-lens-mobile\]](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=australia&ft:locale=en-US) : The following changes have been made: * Expanded the supported file types to include all of the following: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPG, JPEG, PNG * Field service agents can now upload attachments in the background after submitting a work order task form, eliminating wait time caused by slow or unreliable network connections. Failed uploads retry automatically, so agents can move to their next task without interruption. [Redesigned Settings screen](https://www.servicenow.com/docs/access?context=manager-user-settings&family=australia&ft:locale=en-US) : Navigate the redesigned Settings screen in the Now Mobile and Mobile Agent apps to manage entries like preferences, profile, and account switching in one place. Tap the arrow next to a heading to expand or collapse its related options. Added to the Settings screen is the Experience area, where users can select between different mobile app experiences. [System default added to theme option](https://www.servicenow.com/docs/access?context=enable-dark-theme&family=australia&ft:locale=en-US) : Use the new Theme option from the Settings menu called System default to automatically match the device's current theme setting. The other options in the theme menu are Light and Dark. | | Brazil | Android app build request form : Meet Google's new Android security requirements for developer verification and app registration using the updated build request form and pipeline. The form now includes a developer verification section where you provide your snippet, and the pipeline automatically embeds it in your APK or generates a verification APK for manual registration. | [ ] ## Removed Between your current release family and Brazil, some Mobile Platform features or functionality were removed. {#dfrn3-mobileplatform-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Mobile Platform features or functionality were deprecated. {#dfrn3-mobileplatform-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Mobile Platform. {#dfrn3-mobileplatform-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : ServiceNow mobile Mobile Platform is a ServiceNow AI Platform® feature that is active by default. | | Zurich | Activation information : Mobile Platform is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Mobile Platform is a ServiceNow AI Platform feature that is active by default. | | Brazil | Activation information : Mobile Platform is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mobile Platform, such as specific requirements or compliance levels. {#dfrn3-mobileplatform-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Accessibility information : The following accessibility updates are available in Mobile Card Builder: * Updated alternative text on key images to better support users who rely on screen readers. * Enhanced the focus indicator on the Mobile Card Builder home page to improve navigation for users relying on keyboards or Assistive Technology (AT). * Improved accessible names to provide clear and descriptive labels for interactive elements to support screen readers and other AT. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | Accessibility information : Improved readability on tablet devices. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Write and refine text with the Now Assist Context Menu. * Use enhanced capabilities within the input form screen. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Access Mobile App Builder and Mobile Card Builder inside ServiceNow Studio. * Use enhanced capabilities within the input form screen. * Engage with the improved error handling when working with uploads. * Add customized client-side translations to extend language support on your mobile device. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=zurich&ft:locale=en-US) for more information. | | Australia | * Speak with an AI-powered voice assistant directly from your mobile device. * Use the enhanced mobile offline capabilities, including seamless online-to-offline continuity. * Assign the new mobile_admin role to administrators who specifically configure mobile applications. * Enable multiple users to securely access a single ServiceNow account from shared mobile devices. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=australia&ft:locale=en-US) for more information. | | Brazil | * Empower your workforce to manage work from anywhere by delivering custom mobile experiences through the Now Mobile and Mobile Agent apps. * Support field service technicians and engineers on the go by giving them off-site access to incidents, tasks, and workflows through the Mobile Agent app. * Streamline everyday employee tasks by letting your entire organization view schedules, browse knowledge articles, and reserve resources through the Now Mobile app. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=brazil&ft:locale=en-US) for more information. | [ ]