--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Next Experience release notes for upgrades from Yokohama to Brazil # Combined Next Experience release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Next Experience Release Notes for Upgrades from Yokohama to Brazil This consolidated document provides key information about upgrading the ServiceNow Next Experience from the Yokohama release through to Brazil. It covers new features, changes, deprecations, accessibility improvements, activation details, and other important considerations. The notes help ServiceNow customers understand enhancements and adjustments introduced across these releases to optimize their upgrade planning and user experience. Show full answer Show less ## New Features * **Yokohama:** Introduced fuzzy search within Unified Navigation menus for improved search relevance, customizable keyboard shortcuts for faster task execution, and user preferences for activity stream expansion and Now Assist panel control including voice input mode. * **Zurich:** Added lazy loading for Workspace pages to improve load times and screen reader compatibility, customizable Now Assist menu views, a new accessibility preference to keep page alerts visible, and a Usage Analytics utility menu for users with analyticsviewer roles. * **Australia:** Enabled in-product surveys for user feedback, an accessibility preference for auto-focusing on page alerts, and direct editing of application menus and modules within the Next Experience UI. * **Brazil:** No new features introduced in this release. ## Changes * **Yokohama:** Updated the keyboard focus preference to target text with tooltips, enhanced keyboard shortcut modal with categorized shortcuts, search functionality, and usability improvements, and streamlined user preference management with a wider modal and search bar. * **Zurich:** Rebranded ServiceNow Otto AI platform to reflect evolved conversational AI capabilities; introduced Coral as the default theme with brand-neutral illustrations and an optional dark theme; added accessibility preferences for better alert visibility and workspace loading. * **Australia:** Enhanced the Coral theme for improved contrast, modern UI elements, and better dark mode; added a "Works with ServiceNow" badge in user menus for custom-branded accounts; continued integration of ServiceNow Otto AI platform. * **Brazil:** No changes recorded in this release. ## Deprecations * **Australia:** Legacy user interfaces UI11 and UI15 are deprecated and no longer supported or enhanced. Customers are encouraged to adopt Next Experience for a modern, accessible interface. * **Yokohama, Zurich, Brazil:** No deprecations reported. ## Activation and Requirements * Next Experience is enabled by default from Yokohama onward. If issues arise during activation, an opt-out system property can be applied prior to upgrading. * Theme Builder is included and active by default with Next Experience. * Browser support excludes Internet Explorer 11 and iOS Firefox from Yokohama through Australia releases; no new browser updates in Brazil. ## Accessibility Enhancements * **Yokohama:** Customizable keyboard shortcuts, categorized shortcut lists, voice input for Now Assist panel, and improved keyboard navigation with arrow keys. * **Zurich:** Dark theme option via Coral theme, preferences to prevent auto-dismiss of page alerts, and an option to disable lazy loading for better screen reader compatibility. * **Australia:** New preference to auto-focus on page alerts to assist keyboard and screen reader users, plus guided tours for accessibility preference customization. * **Brazil:** No additional accessibility changes. ## Practical Impact for ServiceNow Customers Upgrading to Brazil from Yokohama ensures customers benefit from a steady evolution of user experience improvements, including enhanced search capabilities, streamlined keyboard and accessibility preferences, AI-powered assistance, and modernized UI themes. Deprecated legacy interfaces require customers to transition fully to Next Experience for support and ongoing enhancements. Accessibility options empower users with diverse needs to customize their interactions effectively. The inclusion of Usage Analytics facilitates better insight into application usage. Customers should review activation considerations and browser compatibility before upgrading to ensure a smooth transition. Consolidated page of all release notes for Next Experience from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Next Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Next Experience to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nextexperience-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Next Experience. {#dfrn3-nextexperience-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Fuzzy search results returned within the Unified Navigation menus](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=yokohama&ft:locale=en-US) : Find relevant search results even with shortened text by using the fuzzy results filter, which ranks results based on their similarity to your search query. Adjust the minimum accuracy score to help fine-tune filter behavior. [Customizing the Next Experience keyboard shortcuts](https://www.servicenow.com/docs/access?context=customize-keyboard-shortcuts&family=yokohama&ft:locale=en-US) : Assign specific actions to unique key combinations to quickly execute tasks. See the Accessibility information section for details. [Activity stream user preference available](https://www.servicenow.com/docs/access?context=next-experience-workspace-preferences&family=yokohama&ft:locale=en-US) : Enable the activity stream to automatically expand all activities from within the Workspace user preference group. [Next Experience keyboard shortcuts](https://www.servicenow.com/docs/access?context=next-experience-keyboard-shortcuts&family=yokohama&ft:locale=en-US) : Use a new keyboard shortcut to open and close the Now Assist panel and another keyboard shortcut to enable Now Assist voice input mode. | | Zurich | [Lazy loading of Workspace pages user preference available](https://www.servicenow.com/docs/access?context=next-experience-workspace-preferences&family=zurich&ft:locale=en-US) : Control how your Workspace pages are loaded, either all at once or as needed, by using the new Workspace lazy load user preference. Lazy loading is enabled by default and displays content dynamically, reducing page load times. See the Accessibility information section for additional details. [Use the menu toggle to view the Now Assist menu in wide mode](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=zurich&ft:locale=en-US) : View the Now Assist menu in wide mode to reduce the need for scrolling and truncating content. [Configure accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=zurich&ft:locale=en-US) : Use a new accessibility preference to keep page alerts visible. See the Accessibility information section for additional details. [Usage Analytics utility menu available](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=zurich&ft:locale=en-US) : Obtain usage analytic data for your applications and web pages with the Usage Analytics utility menu. The Usage Analytics menu appears for those users with the analytics_viewer role. [View the number of active calls from the OpenFrame phone icon](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=zurich&ft:locale=en-US) : View the number of active calls from the numbered badge on the OpenFrame phone icon. | | Australia | [In-Product Surveys](https://www.servicenow.com/docs/access?context=in-product-surveys-overview&family=australia&ft:locale=en-US) : Collect feedback from users as they work in Next Experience. Admins can turn off surveys at the instance level. [Enable auto-focus on page alerts new accessibility preference](https://www.servicenow.com/docs/access?context=enable-auto-focus-on-page-alerts&family=australia&ft:locale=en-US) : Turn on the Enable auto-focus on page alerts preference to automatically move focus to the page alert. See the Accessibility section for details. [Next experience all menu editing](https://www.servicenow.com/docs/access?context=next-experience-all-menu-editing&family=australia&ft:locale=en-US) : Create and edit application menus and modules directly from the Next Experience UI. Admins can configure Record, List, Dashboard, and Custom page modules from a centralized, platform-native interface. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Next Experience features. {#dfrn3-nextexperience-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Enable keyboard focus on truncated text user preference](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=yokohama&ft:locale=en-US) : The "Enable keyboard focus on truncated text" user preference has been updated to "Enable keyboard focus on text that displays a tooltip." [Improved keyboard shortcut modal](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=yokohama&ft:locale=en-US) : The keyboard shortcut menu has improved usability in the following ways: * The modal now includes two columns that include the keyboard shortcut and a description with a scrollable list of available shortcuts on the viewed page. * A search field enables you to search for shortcuts that are relevant to the page you're viewing. * A Close button enables you to easily close the modal. [Next Experience preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=yokohama&ft:locale=en-US) : The new user preference panel provides a more efficient, streamlined way for you to work. Use the new search bar to locate your preferences. A wider modal displays all preference groups and when you select a group, all the individual preferences that are related to it appear in the same window. | | Zurich | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. For existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&family=zurich&ft:locale=en-US). Once enabled by a system administrator, Coral is available for [selection in the user's Theme preference](https://www.servicenow.com/docs/access?context=select-a-theme-in-next-experience&family=zurich&ft:locale=en-US). | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Updated Coral theme](https://www.servicenow.com/docs/access?context=next-experience-theming&family=australia&ft:locale=en-US) : The Coral theme has been improved to enhance usability across web, mobile, and portal experiences that use Next Experience and Core UI: * A fully overhauled color system for smoother gradients and better contrast. * Softer outlines and more rounded components for a modern, accessible look. * A significantly improved dark mode with deeper blue tones for reduced eye strain. * New AI gradient styles and subtle animations to highlight intelligent features. * Smarter focus behavior that reduces visual clutter for mouse users. New Works with ServiceNow badge added to user menu : The Works with ServiceNow badge now appears in the user menu for custom-branded accounts. This applies to web and mobile experiences with Next Experience or Core UI enabled. All other branding and theme settings remain unchanged. This update applies automatically. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Next Experience features or functionality were removed. {#dfrn3-nextexperience-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Next Experience features or functionality were deprecated. {#dfrn3-nextexperience-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Starting with the Australia release, the legacy user interfaces commonly referred to as UI11 and UI15 are deprecated. These legacy UIs no longer receive enhancements, defect fixes, and will no longer be supported. Certain system features may continue to display through legacy rendering paths (for example, printer‑friendly views) and will be addressed case by case as part of ongoing platform improvements. Use the Next Experience for a modern, accessible, unified interface. For information activating Next Experience see [Activation considerations](https://www.servicenow.com/docs/access?context=next-experience-adoption-paths&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Next Experience. {#dfrn3-nextexperience-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Yokohama release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created prior to upgrade. Theme Builder comes with the Next Experience and is active by default. | | Zurich | Activation information : Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Zurich release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade. Theme Builder comes with the Next Experience and is active by default. | | Australia | Activation information : Next Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Australia release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade. Theme Builder comes with the Next Experience and is active by default. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Next Experience we have noted them here. {#dfrn3-nextexperience-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Next Experience we have noted them here. {#dfrn3-nextexperience-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | Browser requirements : The Yokohama release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported. | | Zurich | Browser requirements : The Zurich release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported. | | Australia | Browser requirements : The Australia release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Next Experience, such as specific requirements or compliance levels. {#dfrn3-nextexperience-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Accessibility information : [Customize Next Experience keyboard shortcuts](https://www.servicenow.com/docs/access?context=customize-keyboard-shortcuts&family=yokohama&ft:locale=en-US) : Create your own keyboard shortcuts for frequently used actions. [Next Experience keyboard shortcuts](https://www.servicenow.com/docs/access?context=next-experience-keyboard-shortcuts&family=yokohama&ft:locale=en-US) : Keyboard shortcuts categorized: Keyboard shortcuts for each page are now organized into categories: Page Action, Page Navigation, Global Navigation, and General. : New keyboard shortcuts: Two new Next Experience keyboard shortcuts are available, one shortcut to open and close the Now Assist panel and another to enable voice input for Now Assist. : Accessibility improvements for keyboard interactions: Use the right and left arrow keys to expand and collapse rows. [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=yokohama&ft:locale=en-US) : Voice input for Now Assist A new user preference activates voice-to-text input in the Now Assist panel. With this feature, you can use your voice to access Now Assist skills in the Now Assist panel in any supported language. This preference appears only if your system administrator has enabled the voice input for the Now Assist feature for your instance. For more information, see [Enable voice input for the Now Assist panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=yokohama&ft:locale=en-US). Once your system administrator has enabled voice input for your instance, the "Enable voice input for the Now Assist panel" user preference is displayed. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. [New Accessibility preference added for page alerts](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=zurich&ft:locale=en-US) : Turn on the Do not auto-dismiss page alerts preference to keep page alerts visible until you manually close them. [New Workspace preference added to enhance screen reader output for your Workspace pages](https://www.servicenow.com/docs/access?context=next-experience-workspace-preferences&family=zurich&ft:locale=en-US) : A new Workspace preference lets you turn off lazy loading for workspace pages. When you turn off lazy loading, the entire page loads at once. This action improves compatibility with screen readers and provides a more consistent and reliable reading experience. | | Australia | Accessibility information : [Enable auto-focus on page alerts new accessibility preference](https://www.servicenow.com/docs/access?context=enable-auto-focus-on-page-alerts&family=australia&ft:locale=en-US) : When enabled, this preference automatically moves your keyboard focus to important alerts so you don't miss critical messages while navigating with a keyboard or screen reader. [Learn about accessibility preferences with a guided tour](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=australia&ft:locale=en-US) : Explore accessibility preferences with a guided tour that shows how to customize navigation, keyboard behavior, and visual themes in Next Experience. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Next Experience we have noted them here. {#dfrn3-nextexperience-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Next Experience we have noted them here. {#dfrn3-nextexperience-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Create personalized keyboard shortcuts to streamline your workflow and boost productivity. * Track the filters that you apply to your Workspace lists within the History menu. Each time you change your filter, the History menu displays a separate entry. * Quickly locate and adjust your user preferences by using the new streamlined search function. * User preference icons now adopt your theme colors. See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Customize the visual experience of the Now Assist menu by using the new toggle to switch between standard or wide view. * Manage the visibility of page alerts with a new accessibility user preference. * Access usage analytic data for applications and web pages directly with the new Usage Analytics utility menu. See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Manage the visibility of page alerts with a new accessibility user preference. * Explore a modernized Coral theme with better contrast, rounded UI elements, improved dark mode, and AI-focused enhancements. See [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]