--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Notifications release notes for upgrades from Yokohama to Brazil # Combined Notifications release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notifications Release Notes for Upgrades from Yokohama to Brazil This document consolidates the Notifications release notes for ServiceNow customers upgrading from Yokohama through to Brazil. It provides a comprehensive summary of new features, changes, removals, deprecations, activation instructions, and other relevant information to help you plan and execute your upgrade effectively. Show full answer Show less ## Key Features Introduced Between Releases * **Yokohama:** Introduction of an email notifications dashboard for administrators, offering key metrics and configurable access. * **Zurich:** Email agentic workflow enables intelligent handling of inbound emails by identifying intent, executing actions, and drafting responses. Also introduced is an email diagnostics dashboard for monitoring delivery, bounce management, and job health. * **Australia:** Notification Agent allows creation and modification of email notifications and templates via natural language prompts, reducing complexity. Integration of personal corporate mailboxes for sending and receiving emails is enabled. Support for Microsoft Graph enhances outbound email capabilities. Additional security features like column-level encryption for email attachments were added. Push notifications can now be sent to logged-out users, ensuring critical updates are delivered. * **Brazil:** Enables omnichannel intent detection and resolution using a global intent library. Supports sensitive data redaction for inbound emails via Privacy Policy Advanced Configuration. Enhancements include source mailbox identification from email headers and viewing original bounced emails. ## Changes to Existing Features * **Yokohama:** Added advanced filter options for notification preferences, including categories, delivery channels, and subscription status. Extended provider framework support with assignment groups, advanced conditions, and mandatory notifications. Email bounce handling prevents resending to known bouncing addresses. * **Zurich:** Introduction of Coral theme as default for portal, web, and mobile experiences, including a dark theme option. Enhanced email digest to support multiple target records and dynamic Allow Digest checkbox. Admins can control notification lists displayed to users. * **Australia:** Added email template field to reply actions for intent identification. Support for branded email templates in Email Generator Agent improves customer communication. Multiple intent identification in inbound emails and configurable handling of missing inputs were introduced. Enhanced email client template configuration and integration for personal corporate mailboxes. Email threading support added for Microsoft ecosystem inbound replies. * **Brazil:** Focused on improving notification delivery and content control, including email and SMS notifications for system activities and consolidated email digests. ## Removals and Deprecations No features or functionalities were removed or deprecated across any releases from Yokohama through Brazil. ## Activation Information * Notifications is an AI Platform feature active by default in all releases. * Email agentic workflow and Notifications Email Agents must be installed via the ServiceNow Store. * The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. ## Additional Considerations * No additional requirements, browser requirements, accessibility, or localization changes were noted across these releases. ## Practical Benefits for ServiceNow Customers * Improved visibility and control over notification metrics and preferences through dashboards and advanced filters. * Enhanced email handling automation with intent detection, multiple intent support, and AI-driven response drafting. * Greater security and compliance with email attachment encryption and sensitive data redaction capabilities. * Streamlined email communications with branded templates and integration with corporate mailboxes and Microsoft Graph. * Better user engagement through push notifications delivered even when users are logged out. * Efficient management of notification delivery, including controlling who receives notifications, when, and in what format (email or SMS), plus consolidated digests. Consolidated page of all release notes for Notifications from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notifications to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notifications-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Notifications. {#dfrn3-notifications-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Email notifications dashboard](https://www.servicenow.com/docs/access?context=email-notifications-dashboard&family=yokohama&ft:locale=en-US) : Use the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users. | | Zurich | [Email agentic workflow](https://www.servicenow.com/docs/access?context=use-agentic-ai-notifications&family=zurich&ft:locale=en-US) : With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, \& drafting appropriate email responses. [Email diagnostics dashboard](https://www.servicenow.com/docs/access?context=email-diagnostics-dashboard&family=zurich&ft:locale=en-US) : With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health. | | Australia | [Notification agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms \& scripts. [User mailbox integration](https://www.servicenow.com/docs/access?context=personal-corporate-mailbox&family=australia&ft:locale=en-US) : Enable agents to integrate their personal corporate mail boxes to send and receive emails. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-notifications&family=australia&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Notifications features. {#dfrn3-notifications-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Advanced filters options for notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Added categories, delivery channels, active or inactive notifications, subscriptions, and digest-enabled filter options for notification preferences. [Standard forms](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Enabled standardized forms across custom notification preferences and delivery channels. [Assignment group field](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Extended the provider framework to add support for assignment groups. [Advanced condition field](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Extended the provider framework to add an advanced condition. [Advanced filters in notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Use notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications. [Support for assignment group](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Send provider notifications for assignment groups and to users that are part of groups stored in sys_user_group table. [Advanced condition for provider framework](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Use an advanced condition to send a notification that is based on the current email record, changing field values, or system properties. [Mandatory notifications for provider framework](https://www.servicenow.com/docs/access?context=make-notification-mandatory-provider&family=yokohama&ft:locale=en-US) : Make critical notifications mandatory for the provider framework. [Email bounce](https://www.servicenow.com/docs/access?context=email-bounce&family=yokohama&ft:locale=en-US) : Prevent resending bounced emails to the addresses that are known to generate bounces. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Allow Digest](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The Allow Digest check box is dynamic and includes Digest type. [Email digest for multiple target records](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The email digest now supports both single or multiple target records within a set time interval. [Notification preferences](https://www.servicenow.com/docs/access?context=create-notification-filter-configuration&family=zurich&ft:locale=en-US) : Enables admins to control the list of notifications displayed for users under the advanced notification preferences. | | Australia | [Create and associate actions for intent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Added the Email Template field to the Reply Email Notification Intent Action type. [Now LLM support and email template configuration in Notification Agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : Now LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent. [Email templates for the Email Generator Agent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Use branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling. [Multiple intent identification in inbound emails](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Multiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email. [Handle missing inputs for inbound email actions](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Missing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue. [Create email client template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailClientTemplate&family=australia&ft:locale=en-US) : Added a check box for the email client template. [Configure templates for personal corporate mailboxes](https://www.servicenow.com/docs/access?context=configure-personal-corporate-mailbox&family=australia&ft:locale=en-US) : Added a new From Generation Type for the User Email Addresses for email client templates. [Integrate personal corporate mailbox for receiving emails](https://www.servicenow.com/docs/access?context=integrate-corporate-email-receiving&family=australia&ft:locale=en-US) : Added the Forwarding Address option for the email account type. [Send email using Microsoft Graph](https://www.servicenow.com/docs/access?context=send-email-using-ms-graph&family=australia&ft:locale=en-US) : Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails. [Email threading for inbound reply email](https://www.servicenow.com/docs/access?context=c_InboundEmailActions&family=australia&ft:locale=en-US) : Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem. [Column Level Encryption for email attachments](https://www.servicenow.com/docs/access?context=cle-for-email-attachments&family=australia&ft:locale=en-US) : Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting. [Enable push notifications for logged-out users](https://www.servicenow.com/docs/access?context=enable-notifications-logged-out-users&family=australia&ft:locale=en-US) : Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed. | | Brazil | Omnichannel intent detection and resolution : Enable omnichannel intent detection and resolution using a global intent library. Inbound email privacy policy configuration : Sensitive data redaction for inbound emails is now supported through a dedicated inbound email channel in Privacy Policy Advanced Configuration. Source mailbox identification for inbound emails : Identify the source mailbox using information included in inbound email headers. [View original bounced emails](https://www.servicenow.com/docs/access?context=email-bounce&family=brazil&ft:locale=en-US) : The original email associated with a bounced email address can now be viewed from the Bounce Email Address Logs record. | [ ] ## Removed Between your current release family and Brazil, some Notifications features or functionality were removed. {#dfrn3-notifications-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Notifications features or functionality were deprecated. {#dfrn3-notifications-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Notifications. {#dfrn3-notifications-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Email agentic workflow by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | | Australia | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. | | Brazil | Activation information : Notifications is a ServiceNow AI Platform® feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/store) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notifications, such as specific requirements or compliance levels. {#dfrn3-notifications-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Use the new email notifications dashboard with key metrics. * Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences. * Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework. * Use the standard forms for custom notification preferences and delivery channels. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs. * Control the preferences page to display relevant notifications. * Support multiple target records for email digest. * Use the standard forms for system notification preference. * Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=zurich&ft:locale=en-US) for more information. | | Australia | * Integrate personal corporate mailboxes with in ServiceNow to send and receive emails. * Send outbound emails from the ServiceNow instance using Microsoft Graph. * Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails. * Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem. * Deliver critical push notifications even when users are logged out. * Create and modify email notifications and email templates using natural language prompts through the Notification Agent. * Enhance customer communications with branded email template support in the Email Generator Agent. * Identify and process multiple intents in inbound emails, enabling multiple reply email actions. * Handle missing inputs in inbound emails using configurable execution modes. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=australia&ft:locale=en-US) for more information. | | Brazil | * Keep users informed by sending email or SMS notifications about specific activities in the system, such as updates to incidents or change requests. * Control when notifications are sent, who receives them, and what content they contain. * Improve communication efficiency with email digests that consolidate multiple notifications into a single message. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=brazil&ft:locale=en-US) for more information. | [ ]