--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Notifications release notes for upgrades from Yokohama to Brazil # Combined Notifications release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated November 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Consolidated page of all release notes for Notifications from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notifications to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notifications-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Notifications. {#dfrn3-notifications-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Email notifications dashboard](https://www.servicenow.com/docs/access?context=email-notifications-dashboard&family=yokohama&ft:locale=en-US) : Use the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users. | | Zurich | [Email agentic workflow](https://www.servicenow.com/docs/access?context=use-agentic-ai-notifications&family=zurich&ft:locale=en-US) : With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, \& drafting appropriate email responses. [Email diagnostics dashboard](https://www.servicenow.com/docs/access?context=email-diagnostics-dashboard&family=zurich&ft:locale=en-US) : With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health. | | Australia | [Notification agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms \& scripts. [User mailbox integration](https://www.servicenow.com/docs/access?context=personal-corporate-mailbox&family=australia&ft:locale=en-US) : Enable agents to integrate their personal corporate mail boxes to send and receive emails. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-notifications&family=australia&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Notifications features. {#dfrn3-notifications-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Advanced filters options for notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Added categories, delivery channels, active or inactive notifications, subscriptions, and digest-enabled filter options for notification preferences. [Standard forms](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Enabled standardized forms across custom notification preferences and delivery channels. [Assignment group field](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Extended the provider framework to add support for assignment groups. [Advanced condition field](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Extended the provider framework to add an advanced condition. [Advanced filters in notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Use notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications. [Support for assignment group](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Send provider notifications for assignment groups and to users that are part of groups stored in sys_user_group table. [Advanced condition for provider framework](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Use an advanced condition to send a notification that is based on the current email record, changing field values, or system properties. [Mandatory notifications for provider framework](https://www.servicenow.com/docs/access?context=make-notification-mandatory-provider&family=yokohama&ft:locale=en-US) : Make critical notifications mandatory for the provider framework. [Email bounce](https://www.servicenow.com/docs/access?context=email-bounce&family=yokohama&ft:locale=en-US) : Prevent resending bounced emails to the addresses that are known to generate bounces. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Allow Digest](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The Allow Digest check box is dynamic and includes Digest type. [Email digest for multiple target records](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The email digest now supports both single or multiple target records within a set time interval. [Notification preferences](https://www.servicenow.com/docs/access?context=create-notification-filter-configuration&family=zurich&ft:locale=en-US) : Enables admins to control the list of notifications displayed for users under the advanced notification preferences. | | Australia | [Create and associate actions for intent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Added the Email Template field to the Reply Email Notification Intent Action type. [Now LLM support and email template configuration in Notification Agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : Now LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent. [Email templates for the Email Generator Agent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Use branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling. [Multiple intent identification in inbound emails](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Multiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email. [Handle missing inputs for inbound email actions](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Missing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue. [Create email client template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailClientTemplate&family=australia&ft:locale=en-US) : Added a check box for the email client template. [Configure templates for personal corporate mailboxes](https://www.servicenow.com/docs/access?context=configure-personal-corporate-mailbox&family=australia&ft:locale=en-US) : Added a new From Generation Type for the User Email Addresses for email client templates. [Integrate personal corporate mailbox for receiving emails](https://www.servicenow.com/docs/access?context=integrate-corporate-email-receiving&family=australia&ft:locale=en-US) : Added the Forwarding Address option for the email account type. [Send email using Microsoft Graph](https://www.servicenow.com/docs/access?context=send-email-using-ms-graph&family=australia&ft:locale=en-US) : Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails. [Email threading for inbound reply email](https://www.servicenow.com/docs/access?context=c_InboundEmailActions&family=australia&ft:locale=en-US) : Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem. [Column Level Encryption for email attachments](https://www.servicenow.com/docs/access?context=cle-for-email-attachments&family=australia&ft:locale=en-US) : Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting. [Enable push notifications for logged-out users](https://www.servicenow.com/docs/access?context=enable-notifications-logged-out-users&family=australia&ft:locale=en-US) : Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed. | | Brazil | Omnichannel intent detection and resolution : Enable omnichannel intent detection and resolution using a global intent library. Inbound email privacy policy configuration : Sensitive data redaction for inbound emails is now supported through a dedicated inbound email channel in Privacy Policy Advanced Configuration. Source mailbox identification for inbound emails : Identify the source mailbox using information included in inbound email headers. [View original bounced emails](https://www.servicenow.com/docs/access?context=email-bounce&family=brazil&ft:locale=en-US) : The original email associated with a bounced email address can now be viewed from the Bounce Email Address Logs record. | [ ] ## Removed Between your current release family and Brazil, some Notifications features or functionality were removed. {#dfrn3-notifications-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Notifications features or functionality were deprecated. {#dfrn3-notifications-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Notifications. {#dfrn3-notifications-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Email agentic workflow by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | | Australia | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. | | Brazil | Activation information : Notifications is a ServiceNow AI Platform® feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/store) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notifications, such as specific requirements or compliance levels. {#dfrn3-notifications-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Use the new email notifications dashboard with key metrics. * Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences. * Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework. * Use the standard forms for custom notification preferences and delivery channels. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs. * Control the preferences page to display relevant notifications. * Support multiple target records for email digest. * Use the standard forms for system notification preference. * Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=zurich&ft:locale=en-US) for more information. | | Australia | * Integrate personal corporate mailboxes with in ServiceNow to send and receive emails. * Send outbound emails from the ServiceNow instance using Microsoft Graph. * Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails. * Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem. * Deliver critical push notifications even when users are logged out. * Create and modify email notifications and email templates using natural language prompts through the Notification Agent. * Enhance customer communications with branded email template support in the Email Generator Agent. * Identify and process multiple intents in inbound emails, enabling multiple reply email actions. * Handle missing inputs in inbound emails using configurable execution modes. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=australia&ft:locale=en-US) for more information. | | Brazil | * Keep users informed by sending email or SMS notifications about specific activities in the system, such as updates to incidents or change requests. * Control when notifications are sent, who receives them, and what content they contain. * Improve communication efficiency with email digests that consolidate multiple notifications into a single message. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=brazil&ft:locale=en-US) for more information. | [ ]