--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Now Assist AI agents release notes for upgrades from Yokohama to Brazil # Combined Now Assist AI agents release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated November 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Consolidated page of all release notes for Now Assist AI agents from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist AI agents release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist AI agents to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistaiagents-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Now Assist AI agents. {#dfrn3-nowassistaiagents-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Now Assist AI agents features. {#dfrn3-nowassistaiagents-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Now Assist AI agents features or functionality were removed. {#dfrn3-nowassistaiagents-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Now Assist AI agents features or functionality were deprecated. {#dfrn3-nowassistaiagents-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist AI agents. {#dfrn3-nowassistaiagents-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist in AI agents is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Now Assist, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=yokohama&ft:locale=en-US). Important: Now Assist AI agents are available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Additional requirements : You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=yokohama&ft:locale=en-US). Enable the Next Experience UI Framework before you can use the Now Assist panel. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn't supported in Internet Explorer. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist AI agents, such as specific requirements or compliance levels. {#dfrn3-nowassistaiagents-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Accessibility information : [Voice Input for Now Assist AI agents](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=yokohama&ft:locale=en-US) : Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see [Enable voice input for Now Assist panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=yokohama&ft:locale=en-US). : Once enabled, the Enable voice input for the Now Assist panel option is available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=yokohama&ft:locale=en-US) for more information. : Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | Localization information : Now Assist AI agents is built on the GPT-4o-based framework and supports localization according to the GPT-4o model. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Execute agentic workflows, AI agents, and tools in AI Agent Studio with role masking. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Run and review agentic workflow executions on forms in the Core UI and workspaces. * Framework extensibility with a new condition builder. * Support multilingual conversations. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Create and maintain versions of LLM instructions for AI agents and agentic workflows to help organize and iterate on prompts and test their effectiveness. * Follow updated guided setup steps for agentic workflows and AI agents with additional guidance for successful instructions sent to the LLM. * Duplicate existing script, record operations, and search retrieval tools to reduce the work needed to create unique AI agents. * Monitor new analytics in the AI Agents Analytics dashboard to track valuable insights in customer satisfaction with AI interactions. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * View the agentic workflow and AI agent activity on your AI Agent Studio. * Map the right agents for agentic workflow execution with Dynamic orchestrator in Virtual Agent for better performance and accuracy. * Create different types of AI agents. * Custom output transformation strategies for an AI agent. * Execute AI agents and agentic workflows from workspace or Core UI. * Run AI agents and agentic workflows in a non-interactive execution mode. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Use cases in Now Assist AI agents are now called agentic workflows. * Choose either Azure OpenAI or Now LLM Service as your preferred large language model (LLM) for AI agents and agentic workflows in the AI Agent Studio settings. * Use Virtual Agent for AI agent interactions. * Execute agentic evaluation runs to evaluate agentic workflows based on execution log data to compare against benchmarks and monitor performance. * Improve the quality of LLM responses by passing information between tools. * Hide citations for an agentic workflow or AI agent. * Transactions done by an AI agent for an agentic workflow are recorded in the name of the AI agent. * Enable AI agents to store and retrieve memories with categories. * Use Knowledge graph and File retrieval as tools in creating an AI agent. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Define agentic workflows with an execution plan for automatically resolving the incoming cases and incidents. * Use the Now Assist panel to communicate with the agent during issue resolution. * Clone existing AI agents and agentic workflows to save time and avoid manual configuration. * Enable AI Guardian to automatically identify and block offensive messages. * View the usage and performance of your AI agents with the AI agent analytics dashboard. * Enable multiple conversations for AI agents on the Now Assist panel. See [Now Assist AI agents](https://www.servicenow.com/docs/access?context=na-ai-agents&family=yokohama&ft:locale=en-US) for more information. For the Platform Now Assist release notes, see [Now Assist release notes](https://www.servicenow.com/docs/access?context=now-assist-rn&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]