--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Yokohama to Brazil # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for IT Operations Management (ITOM) Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes page helps ServiceNow customers prepare for upgrading Now Assist for IT Operations Management (ITOM) from the Yokohama release family through to the Brazil release. It provides a comprehensive view of new features, changes, removals, deprecations, activation instructions, and additional requirements across these releases. Show full answer Show less Notably, from Yokohama through Brazil, no updates, new features, changes, removals, or deprecations were introduced specifically in the Brazil release of Now Assist for ITOM. The key update information primarily pertains to Yokohama patches. ## Key Features and Enhancements in Yokohama Patches * **Yokohama Patch 11:** * Now Assist skills for the analyze potential impact agentic workflow are enabled by default. * Introduction of the **manage alerts autonomously workflow** to optimize alert management with AI-driven triage, impact analysis, and root cause investigation. * Additional role configuration is required for agentic workflows and AI agents bundled with Now Assist applications. * **Yokohama Patch 6:** * Enhanced impact analysis with five new AI agents in the Analyze alert impact workflow. * Improved alert investigation via mixed alert groups and a new Now Assist panel. * Introduction of the Triage and analyze alert agentic workflow for initial triage and analysis within incident contexts. * Security improvements via Access Control Lists (ACLs) for Now Assist AI agents. * Support for multiple AI model providers: Google Gemini, Anthropic Claude on AWS, Now LLM Service, and Azure OpenAI. * **Yokohama Patch 3:** * Capabilities to investigate alerts efficiently with Analyze alert impact and Triage and analyze alert agentic workflows. * Automation of initial alert triage tasks such as assignment, alert history analysis, and incident summarization. * Reference to **ServiceNow Otto for ITOM** for additional information on these capabilities. ## Activation and Licensing * To activate Now Assist for ITOM, install the **AIOps Experience \[snsowaiops\]** application and **ServiceNow Otto for ITOM** from the ServiceNow Store. * ServiceNow Otto for ITOM requires an **ITOM Pro Plus or Enterprise Plus license**. ## Additional Notes for Upgrade Planning * No new browser, accessibility, or localization requirements were introduced between Yokohama and Brazil releases. * Important pre- and post-upgrade tasks should be reviewed before upgrading to Brazil, although no specific changes were noted for Now Assist for ITOM in this release. ## What Customers Can Expect ServiceNow customers upgrading Now Assist for ITOM from Yokohama to Brazil can expect continuity without disruption or feature changes in the Brazil release itself. The key improvements are found in Yokohama patches, which enhance AI-driven alert management, impact analysis, and security. Activation requires installing specific applications and appropriate ITOM licensing. This information enables customers to plan upgrades confidently and leverage AI-powered workflows to reduce alert resolution times and improve operational efficiency. Consolidated page of all release notes for Now Assist for IT Operations Management (ITOM) from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for IT Operations Management (ITOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for IT Operations Management (ITOM) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Now Assist for IT Operations Management (ITOM) features. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Now Assist for IT Operations Management (ITOM) features or functionality were removed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Now Assist for IT Operations Management (ITOM) features or functionality were deprecated. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : * Install the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). * Install ServiceNow Otto for ITOM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for ITOM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Additional requirements : The ServiceNow Otto for ITOM application requires an ITOM Pro Plus or Enterprise Plus license. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for IT Operations Management (ITOM), such as specific requirements or compliance levels. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Now Assist skills used in the analyze potential impact agentic workflow are turned on by default. * Use the new manage alerts autonomously workflow to efficiently manage alerts and minimize resolution times, including an AI agent for triage, impact analysis, and root cause investigation. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Get deeper impact analysis in the Analyze alert impact agentic workflow with five new AI agents. * Review Alert analysis, and relevant information for new mixed alert groups in the Now Assist panel to help investigate alerts more effectively. * Use the Triage and analyze alert agentic workflow to perform initial triage and analysis in the context of an incident. * Enhance security for Now Assist AI agents with Access Control Lists (ACLs). * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 * Investigate alerts and get the context that you need to respond efficiently using the Analyze alert impact agentic workflow. * Automatically perform initial alert triage and analysis tasks such as assigning alerts, analyzing alert history, and summarizing past incidents, with the Triage and analyze alert agentic workflow. See [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]