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ft:locale :

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ft:publication_title :

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---

# Combined Privacy Management release notes for upgrades from Yokohama to Brazil

# Combined Privacy Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1}

Release version: Brazil  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 16 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Combined Privacy Management release notes for upgrades from Yokohama to Brazil

This consolidated release notes document guides ServiceNow customers through Privacy Management upgrades from Yokohama to Brazil.
It summarizes key new features, changes, and activation instructions to help you prepare for and execute your upgrade smoothly.
The document consolidates updates across releases Yokohama, Zurich, Australia, and Brazil, highlighting enhancements that improve privacy risk assessment, compliance tracking, case management, and user experience.
Show full answer Show less  

## Key Features

* **Criticality Factors and Smart Assessments (Yokohama):** Evaluate and score processing activity risks by integrating criticality factors directly into privacy assessments, reducing workload and eliminating separate criticality assessments. The enhanced Smart Assessment Engine streamlines capturing data elements, information object attributes, and assessment questionnaires, enabling updates within assessments without separately modifying processing activities.
* **Information Object Categories:** Classify data types like biometric or contact information to enhance regulatory compliance (GDPR, CCPA), improve business user clarity, and support structured data governance.
* **Privacy Management Dashboard (Zurich):** Provides a unified view of privacy risk, compliance posture, and processing activity scores with risk heatmaps and global legal framework insights for better prioritization and remediation.
* **External Personal Data Rights (PDR) Forms:** Allow individuals (customers, ex-employees, third parties) to submit data rights requests securely via customizable, embeddable web forms with email verification, without Employee Center access.
* **Access Control by Legal Entity:** Restrict visibility of processing activities to relevant legal entity teams, supporting privacy by design and reducing operational risk.
* **ServiceNow Otto for Privacy Management:** The renamed AI-powered assistant leverages Generative AI to summarize risk assessments, condense issue details, merge control objectives, and generate privacy case summaries, accelerating workflows and decision-making.
* **Privacy Case Management Enhancements:** Enable reporting privacy incidents via email, anonymous case reporting with full reporter anonymity, and adding impacted and related business areas for better case context.
* **Hierarchy and Lineage Enhancements:** Identify and view systems, vendors, and applications scoped to specific processing activities for clearer data flow understanding.
* **Privacy Content Accelerator:** Provides prebuilt regulatory documents, citations, controls, and risk statements aligned with major privacy frameworks for ready use within Privacy Workspace.
* **User and Stakeholder Collaboration:** Allow key stakeholders, including users without privacy roles, to view processing activities and request editing access, improving collaboration and data accuracy.

## Key Changes

* **Improved User Experience:** Privacy assessments now launch in pop-up windows instead of full page redirects, and the Processing Activity overview page offers a unified dashboard with risk and compliance metrics.
* **Coral Theme:** Introduced as the default for portals and mobile, with a dark mode option to improve usability and accessibility.
* **ServiceNow Otto AI Platform Updates:** AI capabilities enhanced with new licensing tiers (Foundation, Advanced, Prime), default third-party large language models for new AI assets, and rebranding of Now Assist to ServiceNow Otto.
* **Personal Data Rights Form Configuration:** Administrators can customize public-facing forms by jurisdiction, data subject type, request type, and agent authorization, showing only relevant fields to requesters.

## Activation and Additional Information

* Privacy Management is available for installation via the ServiceNow Store across all releases from Yokohama through Brazil. Customers should request the app from the Store to activate.
* No additional browser, localization, or accessibility requirements were introduced beyond the new Coral theme's dark mode option.
* Customers should review pre- and post-upgrade tasks detailed in the release notes to ensure proper preparation and smooth transition.

## Practical Benefits for ServiceNow Customers

* Streamlined privacy risk assessments and compliance management reduce manual effort and improve accuracy.
* Enhanced dashboards and reporting provide clear visibility into privacy posture and regulatory obligations.
* Improved user experience and collaboration tools facilitate stakeholder engagement and efficient case handling.
* Generative AI-powered assistance expedites privacy workflows and case summarization, enabling faster, more informed decisions.
* Robust data subject rights management through customizable external forms and secure anonymous reporting support regulatory compliance.
* Access controls by legal entity and data classification features uphold privacy principles and operational security.  
Consolidated page of all release notes for Privacy Management from Yokohama to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Privacy Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Privacy Management to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-privacymanagement-summary__entry__2}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## New features

Between your current release family and Brazil, new features were introduced for Privacy Management.  
{#dfrn3-privacymanagement-summary__entry__12}

| Release | Release notes |
|-|-|
| Yokohama | [\[Placeholder link text to key bundle-grc.configure-criticality-factors\]](https://www.servicenow.com/docs/access?context=configure-criticality-factors&family=yokohama&ft:locale=en-US) :   Leverage criticality factors to evaluate the initial risks associated with processing activities. Integrate these factors into privacy assessments and automatically generate a criticality score upon assessment approval. These factors are also added to processing activities, enabling you to make updates at any time. Integrating these factors in a privacy assessment eliminates the need for a separate criticality assessment. This consolidation reduces the workload for the privacy teams. [Smart assessments](https://www.servicenow.com/docs/access?context=smart-assessments-in-privacy-management&family=yokohama&ft:locale=en-US) :   Use the new and improved assessment experience that enables: * capturing the data elements, the information object attributes, hierarchies * building the assessment questionnaire This new experience enables responders to update all the necessary details within the assessments, eliminating the need to update the processing activity separately. [Configure categories](https://www.servicenow.com/docs/access?context=configure-information-object-categories&family=yokohama&ft:locale=en-US) :   Implement Information object categories to tag and classify information objects effectively. For example, attributes like iris scans and fingerprints are often referred to as biometric data, or email addresses and phone numbers can be tagged as contact information. Information object categories enable you to categorize these information objects under these broader classifications. This approach is useful in the following ways: * Enhances compliance with regulations such as GDPR, CCPA, and so on by accurately capturing and tracking required data categories. * Improves clarity for business users, ensuring they can easily identify and work with terms they're familiar with while adhering to regulatory standards. * Streamlines data governance by creating a structured framework that supports both regulatory needs and business operations. [Smart assessment for privacy case management action tasks](https://www.servicenow.com/docs/access?context=accept-a-case-task&family=yokohama&ft:locale=en-US) :   Use the new assessment experience of Smart Assessment Engine for privacy case action tasks. Only when an action task moves from the Draft to the Assigned state, the assessment can be sent. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. |
| Zurich | [Data subjects](https://www.servicenow.com/docs/access?context=data-subjects&family=zurich&ft:locale=en-US) :   Select and define the multiple data subject types for each processing activity. You can capture the volume of data subjects that were processed, the specific data elements that were collected from the users, and the user locations. With this feature, you get a realistic, granular, and scalable representation of your processing activities. [Privacy management dashboard](https://www.servicenow.com/docs/access?context=privacy-manager-dashboard&family=zurich&ft:locale=en-US) :   Get an overview of your complete privacy risk and compliance posture from the Privacy Management dashboard so that you can quickly prioritize and remediate your processing activities. By looking at the Processing Activities, Risk \& Compliance, and Operations \& Case management sections, you can see the overall compliance score, trends, privacy criticality assessment scores, and risk heatmap. From the dashboard, you can also see information about the global legal framework to understand the regional obligations and the built-in risk metrics that automatically assess each processing activity. [New screening and PIA templates](https://www.servicenow.com/docs/access?context=privacy-mgmt-workflow&family=zurich&ft:locale=en-US) :   Use the new Privacy Impact Assessments (PIAs) and Screening Assessment templates that provide standardized questions, evaluation criteria, and workflows so that you can perform a processing activity criticality and privacy risk assessment. With these new templates, you can ensure consistency, reduce manual effort, and support compliance with regulatory and organizational requirements. [PDR external-facing form](https://www.servicenow.com/docs/access?context=pdr-external-facing&family=zurich&ft:locale=en-US) :   A new external-facing form for personal data rights (PDR) requests is now available, enabling customers, ex-employees, and third party individuals to initiate PDR requests directly from a company's website, without needing Employee Center access. The form allows users to submit various requests, including Right to Know, Right to Delete, Right to Correct, and Right to Opt-Out, with the flexibility to add additional request types as required. An email-based verification process ensures security before processing the PDR request. The PDR form is customizable and can be easily embedded on external sites. [Access control by legal entity](https://www.servicenow.com/docs/access?context=access-control-by-legal-entity&family=zurich&ft:locale=en-US) :   The Access control by legal entity feature allows teams to access processing activities relevant only to their legal entity. This ensures teams view only their own records, maintaining adherence to the privacy by design principle. By limiting access according to legal entities, this feature reduces operational risks and enables organizations to manage privacy requests and regulatory compliance effectively. [ServiceNow Otto for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&family=zurich&ft:locale=en-US) :   Now Assist for Privacy Management leverages GenAI to support privacy workflows by summarizing risk assessments, condensing issue details, and identifying redundant control objectives and merging them into a common control objective. Now Assist for Privacy Management is delivered as a separate plugin, requiring administrators to activate specific skills and assign the new sn_prm_gen_ai.user role to access these features. [Report a privacy case through email](https://www.servicenow.com/docs/access?context=add-issues-email&family=zurich&ft:locale=en-US) :   Employees can now report privacy incidents directly through email, eliminating the need for complex forms or portals. This enhancement simplifies the reporting process, enabling faster case handling and efficient tracking of privacy issues. [Impacted and related areas configuration](https://www.servicenow.com/docs/access?context=configure-record-type-area&family=zurich&ft:locale=en-US) :   The Record Type Configuration feature allows privacy case managers or analysts to add additional relevant business area types in impacted and related areas. When creating or updating a privacy case, users can select from pre-defined options to add these areas, ensuring that each case accurately reflects its business context. |
| Australia | [External-facing PDR form configuration](https://www.servicenow.com/docs/access?context=configure-pdr-ext-form&family=australia&ft:locale=en-US) : * Starting from version 22.3.x of Personal Data Rights (PDR), privacy administrators can navigate to External form configuration to tailor the public-facing PDR form for their organization. They can map jurisdictions to data subject types and request types, and specify whether an authorized agent can submit a request on behalf of a data subject for each jurisdiction. * For each jurisdiction, administrators can add terms and conditions, disclaimers, and guidance text that requesters see when they submit a request from that jurisdiction. * Administrators can also show or hide form fields based on the combination of jurisdiction, data subject type, and request type that a requester selects. The form collects only the information needed, therefore, requesters see only the fields that apply to their request. [Enable key stakeholders to edit processing activities](https://www.servicenow.com/docs/access?context=request-edit-access-pa&family=australia&ft:locale=en-US) : * Starting from version 22.3.x of Privacy Management, privacy analysts can add any user, including users without privacy roles, as a key stakeholder on a processing activity. Such users are set to No privilege to respond to assessments by default and therefore, can only view the record if they are granted the business user role. * Key stakeholders with the appropriate business user role can access and view the related lists of a processing activity directly from the Employee Center. * After they review the processing activity and find that it needs updating, they can select Request edit access to ask for editing rights to a processing activity. [New privacy content in Privacy Management Content](https://www.servicenow.com/docs/access?context=update-privacy-content&family=australia&ft:locale=en-US) : * Starting from version 22.3.x of Privacy Management Content, privacy managers can extend their regulatory library with new ready-to-use authority documents, Digital Personal Data Protection Act 2023 (DPDPA), Virginia Consumer Data Protection Act, and Colorado Privacy Act. When activating an authority document, they can select which citations to add to the library, and then select from the AI-generated control objectives already mapped to those citations. * Privacy Management Content also ships an updated version of privacy risk statement that carries forward the AI-generated risk statements from the previous version and adds new ones. Reinstalling the already existing risk statements after the update may overwrite certain changes made to them. [Smart assessment versioning of privacy assessment templates](https://www.servicenow.com/docs/access?context=create-new-smart-asmt-version&family=australia&ft:locale=en-US) :   Starting from version 22.3.x of Privacy Management and Privacy Case Management, you can create a version of an existing privacy assessment template to revise the questionnaire, response options, or automations without disrupting assessments that are already in progress. New privacy assessments use the latest published version of the template. [Case summarization for privacy cases](https://www.servicenow.com/docs/access?context=privacy-case-summarization-skill&family=australia&ft:locale=en-US) :   Privacy analysts can now use the Now Assist case summarization feature to quickly understand a privacy case without manually reviewing every field or related list. Now Assist analyzes key case attributes, such as timelines, impacted areas, evidence, and actions, and generates a structured summary directly inside the privacy case. This feature solves a common problem: case data is often lengthy, scattered across multiple related lists, and difficult for analysts to digest efficiently. Analysts can also save and edit summaries as case data evolves, ensuring the record stays current. [Report a privacy case anonymously](https://www.servicenow.com/docs/access?context=report-privacy-case-anonymously&family=australia&ft:locale=en-US) :   Employees can now use the Anonymous Reporting Center to report privacy violations such as data breaches or exposure, unauthorized data use, privacy law violations (GDPR, CCPA), or other privacy-by-design lapses without revealing their identity or location.Accessed through the Employee Center, the Anonymous Reporting Center portal automatically logs users out to enforce anonymity, creates case records without mapping to employee identity, and provides a unique report key for secure follow-up communication.Reports are routed to the appropriate compliance team based on the nature of the concern. Throughout the investigation process: * Investigators can request additional information through a comments system visible to the reporter * Reporters can follow up on their case using their report key to check progress and respond to questions * All interactions maintain reporter anonymity at every step; no identity or location data is ever captured or linked This enhancement enables organizations to build trust, mitigate risks before escalation, and ensures regulatory compliance with whistleblower protection requirements. [Hierarchy and lineage enhancements](https://www.servicenow.com/docs/access?context=hierarchy-tab&family=australia&ft:locale=en-US) :   The Hierarchy and lineage enhancements enables privacy teams to identify which systems, vendors, and applications belong to a specific processing activity by marking relationships as "part of a processing activity." This ability differentiates scoped components from global or shared connections. Users can toggle between a processing‑activity‑scoped view and a full lineage view, helping them understand data flows in the appropriate context. [Privacy content accelerator](https://www.servicenow.com/docs/access?context=privacy-content-accelerator&family=australia&ft:locale=en-US) :   The privacy regulatory content through Unified Content Management provides pre‑built authority documents, citations, control objectives, and risk statements aligned with major privacy frameworks, including GDPR, CCPA, LGPD, and the NIST Privacy Framework 1.0. These resources are available for download directly from the Privacy Workspace, enabling teams to readily access standardized regulatory content. |
| Brazil | No updates for this release. |
[ ]

## Changes

Between your current release family and Brazil, some changes were made to existing Privacy Management features.  
{#dfrn3-privacymanagement-summary__entry__22}

| Release | Release notes |
|-|-|
| Yokohama | [Tagging of information object tags](https://www.servicenow.com/docs/access?context=tag-io-with-pi&family=yokohama&ft:locale=en-US) :   Use the Data classification field to tag information objects instead of using the tag icon. [Initiating privacy assessment](https://www.servicenow.com/docs/access?context=send-privacy-asmt-from-pa&family=yokohama&ft:locale=en-US) :   When you initiate a privacy assessment from either an entity or a processing activity, you're no longer redirected to the Create new privacy assessment form, instead, a new pop-up window appears where you can specify all the assessment details. |
| Zurich | [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) :   The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Processing activity tab](https://www.servicenow.com/docs/access?context=processing-activity-tab&family=zurich&ft:locale=en-US) :   The revamped Processing Activity overview page provides a unified dashboard that displays key compliance and risk metrics, such as risk scores, compliance scores, and criticality scores. This update makes it easier for privacy managers and analysts to assess the status of each processing activity, track open issues, and prioritize actions. Coral theme :   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Layout for processing activity record view](https://www.servicenow.com/docs/access?context=processing-activity-homepage&family=zurich&ft:locale=en-US) :   The vertical layout of a processing activity enables you to see the information in a top-down linear flow. With this layout, you can see the sequential representation of a data processing workflow. [Privacy management home page](https://www.servicenow.com/docs/access?context=privacy-mgmt-ws-privacy-compliance-manager&family=zurich&ft:locale=en-US) :   The enhanced Privacy Management home page now has dedicated tabs for Processing Activity, Risk and compliance, Operations, and Privacy Cases. This updated layout helps to improve readability by organizing your reports into clearly defined sections. |
| Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) :   ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for Privacy Management (sn_prm_gen_ai) plugin has been renamed to ServiceNow Otto for Privacy Management. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) :   The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) :   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. |
| Brazil | No updates for this release. |
[ ]

## Removed

Between your current release family and Brazil, some Privacy Management features or functionality were removed.  
{#dfrn3-privacymanagement-summary__entry__32}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Brazil, some Privacy Management features or functionality were deprecated.  
{#dfrn3-privacymanagement-summary__entry__42}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Privacy Management.  
{#dfrn3-privacymanagement-summary__entry__52}

| Release | Release notes |
|-|-|
| Yokohama | Activation information :   Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Privacy Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Zurich | Activation information :   Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Privacy Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Australia | Activation information :   Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Privacy Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Brazil | Activation information : Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Privacy Management is available in the ServiceNow Store. For details, see the following activation information. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Privacy Management we have noted them here.  
{#dfrn3-privacymanagement-summary__entry__62}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Privacy Management we have noted them here.  
{#dfrn3-privacymanagement-summary__entry__72}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Privacy Management, such as specific requirements or compliance levels.  
{#dfrn3-privacymanagement-summary__entry__82}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | Accessibility information : Dark theme :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Privacy Management we have noted them here.  
{#dfrn3-privacymanagement-summary__entry__92}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Privacy Management we have noted them here.  
{#dfrn3-privacymanagement-summary__entry__102}

| Release | Release notes |
|-|-|
| Yokohama | * Integrate criticality factors into assessments and processing activities thereby simplifying the assessment process, and reducing the workload for privacy teams. * Use the Smart Assessment Engine to capture details regarding information objects and hierarchies, updating all details within the assessments and eliminating the need to separately update processing activities. * Implement information Object (IO) categories such as biometric data, to align with regulatory classifications and bridge the gap between requirements and user understanding. * Empower privacy case analysts to perform assessments on privacy cases using the Smart Assessment Engine See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=yokohama&ft:locale=en-US) for more information. |
| Zurich | * A new external Personal data rights (PDR) request form enables customers, ex-employees, and third parties to submit PDR requests from a website with email verification. * Access Control by Legal Entity feature enables teams to access only processing activities relevant to their legal entity, maintaining privacy by design principle. * Now Assist for Privacy Management plugin uses Generative AI to streamline privacy workflows by summarizing assessments, condensing issues, and merging control objectives. * Reporting privacy incidents through email feature enables employees to report privacy incidents directly through email. * Impacted and related areas configuration allows privacy case managers to add custom business area types to privacy cases for better context. * Revamped Processing Activity overview page provides a unified dashboard showing key compliance and risk metrics for processing activities. See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=zurich&ft:locale=en-US) for more information. |
| Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Configure the Personal Data Rights (PDR) external-facing form to map jurisdictions to data subject types and request types, and control whether an authorized agent can submit a request on behalf of a data subject. * Enable key stakeholders to view and update processing activities that they own directly from GRC tasks in the Employee Center. * Activate new ready-to-use privacy content, including risk statements and authority documents, such as Digital Personal Data Protection Act 2023 (DPDPA), the Virginia Consumer Data Protection Act, and the Colorado Privacy Act. * Automatically generate an AI-recommended privacy case summary from varied compliance case data, reducing investigation time and enabling faster, more consistent decision-making. * Anonymously report compliance violations through a secure portal that maintains complete identity protection while enabling organizational trust and regulatory compliance. See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=australia&ft:locale=en-US) for more information. |
| Brazil | * Identify, assess, and mitigate privacy risk across your organization's processing activities. * Maintain a central record of processing activities, entities, and privacy elements such as information objects and data subjects. * Maintain a library of authority documents, citations, control objectives, and risk statements with [Privacy content accelerator](https://www.servicenow.com/docs/access?context=privacy-content-accelerator&family=brazil&ft:locale=en-US). * Manage data subject rights requests from intake through fulfillment with Personal Data Rights. * Track and resolve privacy issues from assessments, processing activities, and incidents with Privacy Case Management. See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=brazil&ft:locale=en-US) for more information. |
[ ]