--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Process Mining release notes for upgrades from Yokohama to Brazil # Combined Process Mining release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Process Mining Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document covers key updates and enhancements for ServiceNow Process Mining as customers upgrade from the Yokohama release family to the Brazil release family. It provides a comprehensive view of new features, changes, deprecations, and important upgrade considerations to help you prepare and execute your upgrade smoothly. Show full answer Show less The document includes release-specific notes for Yokohama, Zurich, Australia, and Brazil, highlighting that some releases had no updates while others introduced significant new functionality and usability improvements. ## Key Features Introduced * **Now Assist Work Notes Analysis:** Enhanced analysis of work notes and comments around activity transitions for better operational insights. * **Process Configuration Builder:** A guided setup tool to efficiently configure and view process configurations. * **Content Pack Importer:** Import and customize process configuration templates to activate new features with read-only content packs. * **Evaluation Projects:** Sample projects for HR, Customer Service Management, and Security Operations to try mining features without entitlement; advanced features require licensing. * **Performance Improvements:** Faster workspace loading via lazy loading, transition filtering before mining, and improved workbench load times. * **Enhanced Transition Filters:** More precise filtering with OR clauses, predicates like "is empty"/"is not empty," and multi-value selection for complex criteria. * **Expanded Activity Definitions:** Support for integer fields, grouping journal fields, and ordering simultaneous activities on process graphs. * **External Data Breakdown Fields:** Import and analyze up to 10 breakdown fields for external process data segmentation. * **API Access:** ProcessMiningIntegrationAPI enables creation, mining, and access of Process Mining data programmatically. * **Idle Time and Touchpoint Analysis:** Identify inefficiencies by analyzing case assignment delays and human involvement in processes. * **Project Security and Sharing Enhancements:** Mark projects as restricted to protect sensitive data; share projects with view or edit rights. * **Integration with ServiceNow Playbook:** Export process routes to Playbook for detailed flow refinement and analysis, including parallel processing for Playbook data. * **Automated Findings:** New automated patterns identify extreme and slow durations and touchpoints for targeted improvements. * **Multidimensional Project Filters and Maps:** Enhanced filtering based on child breakdowns and variants; support for multidimensional maps on Opportunity details and analytics components. * **Meter-Based Usage Guardrails:** Controls to prevent overage charges by configuring mandatory filters and validation before mining. * **AI-Assisted Process Configuration:** Generate and apply process configuration field values with AI support, including stakeholder responsibility mapping. * **Launch Process Mining from Any Workspace:** Create projects directly from lists of records across ServiceNow workspaces for seamless initiation. * **Template Management and Preset Filters:** Support multiple templates per table and faster filter creation via preset options. ## Changes and Usability Improvements * Usability enhancements such as card and list views for improvement opportunities and clearer scheduled task names. * Automated finding names updated to include "Transition" for clarity. * Role names changed from "optimization" to "mining" to better reflect functionality. * Content packs for various applications (ITSM, CSM, HRSD, etc.) are now automatically available when corresponding plugins are active. ## Deprecations * Two APIs have been deprecated in the Brazil release: `promin.api.allownorolemining` and `promin.api.autoshareprojectwithcreator`. * Automation Discovery is deprecated in Australia and will no longer install on new instances but remains supported in that release. * Now Assist Creator role no longer required for certain features, replaced by enabling Process Mining skills and proper project access. ## Activation and Access * Process Mining is available by default from Zurich onwards; earlier releases require activation of the `snpo` plugin. * No additional browser, localization, or accessibility requirements were introduced between Yokohama and Brazil. ## Practical Benefits for ServiceNow Customers * **Accelerated and More Accurate Process Insights:** Automated discovery and AI-assistance help you map real workflows, identify bottlenecks, and generate actionable improvement opportunities. * **Improved Data Security and Controlled Access:** Restrict project visibility and share with fine-grained permissions to protect sensitive data. * **Greater Flexibility and Usability:** Enhanced filtering, configuration builders, and template management streamline your analysis and configuration workflows. * **Seamless Integration:** Export processes to ServiceNow Playbook and integrate Task Mining data to deepen insights and automate improvements. \< Consolidated page of all release notes for Process Mining from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Process Mining to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-processmining-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Process Mining. {#dfrn3-processmining-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Now Assist based work notes analysis](https://www.servicenow.com/docs/access?context=worknotes-analysis&family=yokohama&ft:locale=en-US) : Work notes analysis is now enhanced using Now Assist to understand the operational reasons behind activity transitions by examining the work notes and comments recorded around the time of these transitions. [Process configuration builder introduced](https://www.servicenow.com/docs/access?context=create-process-config&family=yokohama&ft:locale=en-US) : Configure and view the process configurations efficiently by using the new comprehensive Process configuration builder. It is a guided setup to configure and view the process configurations. [Content pack importer introduced for process configurations](https://www.servicenow.com/docs/access?context=po-content-pack&family=yokohama&ft:locale=en-US) : Import and customize the content pack process configuration templates to activate new features. Content pack process configuration templates are now read-only. [Process Mining evaluation project available for HR and CSM](https://www.servicenow.com/docs/access?context=evaluation-pm-inci-manag&family=yokohama&ft:locale=en-US) : Ability to try out the sample mining and limited features available for HR and CSM without an entitlement. For the advanced features, you can purchase a license. [Access control (ACL) rules updated](https://www.servicenow.com/docs/access?context=access-control&family=yokohama&ft:locale=en-US) : The ACL rules have been updated for broader visibility on the try-out version while also increasing the security. * No Process Mining role is required to access a shared project and to generate Platform Analytics insights for some tables. * Some breakdown filters or activity definitions are blocked for certain users based on the column access. [Process Mining performance improved](https://www.servicenow.com/docs/access?context=analyst-workbench-overview&family=yokohama&ft:locale=en-US) : The following improvements boost Process Mining performance and lead to quicker insights: * Introduced lazy loading of improvement opportunities and variants for faster workspace loading. * Introduced applying a transition filter before mining to reduce scope of data and speed up the mining process. * Improved Process Mining workbench load time. [Transition filters enhanced](https://www.servicenow.com/docs/access?context=node-to-node-conditions&family=yokohama&ft:locale=en-US) : The enhanced transition filters now provide more flexibility and precision in filtering the process map by providing the following: * Ability to use `OR` clause on steps to create a more complex and nuanced criteria for process transitions. * Include predicates like "is empty" and "is not empty" allowing for more refined control over the conditions under which transitions occur, ensuring that workflows are both comprehensive and adaptable to a variety of scenarios. * Ability to select more than one value with a single click that contains a specific text. [Enhanced the Process Mining engine](https://www.servicenow.com/docs/access?context=set-activity-def&family=yokohama&ft:locale=en-US) : Key updates include: * Defining integer fields as activity definitions. * Grouping journal fields to identify how quickly an agent reacted to an assigned case. * Defining the order of simultaneous activities on the graph. [Additional breakdown capacity for Process Mining on external data](https://www.servicenow.com/docs/access?context=external-dataset&family=yokohama&ft:locale=en-US) : Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining. [API for accessing Process Mining data](https://www.servicenow.com/docs/access?context=define-workflow-model&family=yokohama&ft:locale=en-US) : Create, mine, and access Process Mining data via an API (ProcessMiningIntegrationAPI). For more information, see the API documentation. | | Zurich | [Opportunity details page](https://www.servicenow.com/docs/access?context=opportunity-details&family=zurich&ft:locale=en-US) : Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights. [Idle time analysis](https://www.servicenow.com/docs/access?context=idle-time-analysis&family=zurich&ft:locale=en-US) : Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration. [Touchpoint analysis](https://www.servicenow.com/docs/access?context=touchpoint-analysis&family=zurich&ft:locale=en-US) : Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration. [Enhanced data security](https://www.servicenow.com/docs/access?context=set-objectives&family=zurich&ft:locale=en-US) : Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared. [Share a Process Optimization project](https://www.servicenow.com/docs/access?context=share-project&family=zurich&ft:locale=en-US) : Share projects through a link that remains unchanged even when the project is updated and remined. [Creation of automation requests and CIMs simplified](https://www.servicenow.com/docs/access?context=submit-automation-idea&family=zurich&ft:locale=en-US) : When creating an automation or Continual Improvement Management (CIM) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action. [Process Mining integrated with ServiceNow playbook](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=zurich&ft:locale=en-US) : Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow. Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist. | | Australia | [Parallel processing for playbook data introduced](https://www.servicenow.com/docs/access?context=export-to-playbook&family=australia&ft:locale=en-US) : Analyze ServiceNow Playbooks, including their stages and individual activities using Process Mining. This capability enables Playbook authors and business process owners to do performance evaluations and optimize Playbooks. [Process Step filter (Previously Transition filter) \& Rule-based Findings enhanced](https://www.servicenow.com/docs/access?context=rule-based-builder&family=australia&ft:locale=en-US) : Unlock new use cases and drive better process optimization outcomes through the enhanced process step filter and rule-based findings. [Intent and Activity analysis available with Now Assist](https://www.servicenow.com/docs/access?context=now-assist&family=australia&ft:locale=en-US) : Efficiently summarize (human) agent tasks and their sequence in relation to problem types so you can pinpoint areas for improvement and take concrete actions to optimize your processes. [Mine Agentic AI logs](https://www.servicenow.com/docs/access?context=set-objectives&family=australia&ft:locale=en-US) : Create a Process Mining project on Agentic AI data logs by selecting the designated source from a readily available template. [Integration with Task Mining](https://www.servicenow.com/docs/access?context=task-mining&family=australia&ft:locale=en-US) : Gain insights on the time the workstation users spend and how they accomplish tasks by analyzing their activities. Uncover inefficiencies, standardize best practices, and identify automation opportunities. You can create a Task Mining project from Opportunity details page and Analyst workbench of Process Mining. [New automated findings introduced](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : Use the following automated findings to identify improvement opportunities where records follow specific patterns: * Extreme duration (Node): Identifies patterns where records stay in a step for a significantly longer duration than usual * High touchpoints (Node): Identifies patterns where a group of records in a step gets updated more often compared to another group to progress to any next step. * Extreme touchpoints (Node): Identifies patterns where a step requires unusually large number of record updates than the normal range to progress to any next step. * Slow duration (Node): Identifies patterns where a group of records stays longer in a step than the average duration of another group. [Multidimensional projects filters](https://www.servicenow.com/docs/access?context=filter-project&family=australia&ft:locale=en-US) : Make analysis easier by filtering multidimensional projects based on child breakdowns and variants as a substitute for filtering on child attributes. [Evaluation project for security operations available](https://www.servicenow.com/docs/access?context=evaluation-security&family=australia&ft:locale=en-US) : Try out an evaluation project for security incidents, which can provide improvement opportunities based on assignment group changes, time analysis, priority escalations, and automated indicators such as repeated states and assignment groups. You can target a maximum of 3.6K records that have been closed in the last seven days. [Introduced views to the Platform Analytics workspace for Process Mining](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=australia&ft:locale=en-US) : Display specific activity definitions within the Platform Analytics workspace for Process Mining using views. When working with graphs that contain multiple activity definitions, views help filter the map to show only activities relevant to the problem being analyzed. [Multidimensional maps are supported on the Opportunity details page and Platform Analytics components](https://www.servicenow.com/docs/access?context=opportunity-details&family=australia&ft:locale=en-US) : Quickly analyze process maps with multiple tables through multidimensional maps on the Opportunity details page and Platform Analytics component of Process Mining. | | Brazil | [Meter-based usage guardrails and controls introduced](https://www.servicenow.com/docs/access?context=meter-based-guardrails&family=brazil&ft:locale=en-US) : Configure table-level guardrails and mandatory filters to control entitlement usage and prevent unexpected overage charges. Projects with configured guardrails are automatically validated, capped, or flagged before mining starts. [Process Mining for Playbooks enhanced](https://www.servicenow.com/docs/access?context=playbook-project&family=brazil&ft:locale=en-US) : Playbook projects are enhanced: * to configure and analyze breakdowns based on the trigger record of a playbook * to filter playbook executions by recency to focus on current performance trends * to view execution-time histograms for each activity and phase to identify performance patterns and outliers * to compare playbook variants on overall and per-activity efficiency [Evaluation project experience improved](https://www.servicenow.com/docs/access?context=evaluate-pm&family=brazil&ft:locale=en-US) : Explore evaluation projects directly from the Process Mining workspace landing page, with guided onboarding that highlights key areas of the interface and suggests where to start exploring. Human Resources and Security Operations users get personal evaluation projects scoped to their own data access, so no administrator impersonation is required. [AI-assisted process configuration](https://www.servicenow.com/docs/access?context=gen_process_config_ai&family=brazil&ft:locale=en-US) : Generate process configuration field values with AI directly from the process configuration header, then review, select, and confirm the suggested fields before applying them. Map states to stakeholder responsibilities with AI in the Process details step. [Launch Process Mining from any ServiceNow workspace](https://www.servicenow.com/docs/access?context=list-proj-crt&family=brazil&ft:locale=en-US) : Create a Process Mining project directly from a list of records from any ServiceNow workspace. [Project sharing with edit rights](https://www.servicenow.com/docs/access?context=share-project&family=brazil&ft:locale=en-US) : Share a project with other users as Can view or Can edit. Users with edit rights can modify the project definition and perform mining, but can't share or delete the project. [Contextual Task Mining project names](https://www.servicenow.com/docs/access?context=task-mining-naming&family=brazil&ft:locale=en-US) : Task Mining projects launched from Process Mining include the triggering node or improvement opportunity name in the project name, making it easier to distinguish between multiple task mining projects. [Template creation and management introduced](https://www.servicenow.com/docs/access?context=pm_templates&family=brazil&ft:locale=en-US) : Create multiple templates per table to support several distinct use cases instead of one generic configuration. [Preset filters for transitions introduced](https://www.servicenow.com/docs/access?context=filter-auto&family=brazil&ft:locale=en-US) : Create filters from the available filters after selecting the Select quick starter from Process steps in Analyst workbench. This makes the process of creating filters easier and faster. [Three new system properties added](https://www.servicenow.com/docs/access?context=po-properties&family=brazil&ft:locale=en-US) : The following three system properties are added: * promin.metered_usage.allow_unrestricted * promin.metered_usage.warning_limit * promin.workspace.hide_from_navigation | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Process Mining features. {#dfrn3-processmining-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Usability improvements introduced](https://www.servicenow.com/docs/access?context=explore-process-mining&family=yokohama&ft:locale=en-US) : A few improvements are introduced for ease of usability. * View the improvement opportunities on the Summary and Insights page as a card view or list view. * Rename the scheduled tasks that help to identify and view a specific result. | | Zurich | No updates for this release. | | Australia | [Automated finding names updated](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US) : The following automated finding names have been updated to include "Transition" in the name: * Slow duration (Transition) * Extreme duration (Transition) [Role names changed](https://www.servicenow.com/docs/access?context=po-roles&family=australia&ft:locale=en-US) : Role names in Process Mining that previously included "optimization" have been updated to use the term "mining" instead. For example, the sn_process_optimization_admin role has been renamed sn_process_mining_admin. | | Brazil | [Content packs availability changed](https://www.servicenow.com/docs/access?context=process-mining-content-pack-delivery&family=brazil&ft:locale=en-US) : Access content packs for the following automatically when the corresponding application plugin is active and the associated table is present: * IT Service Management * Customer Service Management * HR Service Delivery * Strategic Portfolio Management * Security Incident Response * Field Service Management | [ ] ## Removed Between your current release family and Brazil, some Process Mining features or functionality were removed. {#dfrn3-processmining-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Process Mining features or functionality were deprecated. {#dfrn3-processmining-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | You no longer require the now.assist.creator role to access Now Assist features in the Creator Pro Plus package. However, you must enable the relevant Process Mining skill, which serves as the necessary prerequisite. Additionally, you should have appropriate access to the project. Automation Discovery is deprecated. It will be hidden and no longer installed on new instances but will continue to be supported in the Australia release. | | Brazil | Two APIs deprecated : The following two APIs are deprecated: * promin.api.allow_no_role_mining * promin.api.auto_share_project_with_creator | [ ] ## Activation information Review information on how to activate Process Mining. {#dfrn3-processmining-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Process Mining is available with activation of the sn_po plugin. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Process Mining is available by default. For details, see [Activating Process Optimization](https://www.servicenow.com/docs/access?context=activating-process-mining&family=zurich&ft:locale=en-US). Important: Process Mining is available by default. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Process Mining is available by default. For details, see [Activate](https://www.servicenow.com/docs/access?context=activating-process-mining&family=australia&ft:locale=en-US). | | Brazil | Activation information : Process Mining is available by default. For details, see [Access](https://www.servicenow.com/docs/access?context=activate-po-plugin&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Process Mining, such as specific requirements or compliance levels. {#dfrn3-processmining-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Process Mining we have noted them here. {#dfrn3-processmining-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Now Assist based work notes analysis * Process configuration builder introduced * Content pack importer introduced for process configurations * Process Mining evaluation project available for HR and CSM * Access control (ACL) rules updated See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=yokohama&ft:locale=en-US) for more information. Important: Process Mining is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | * Generate highlights of the improvement opportunities in the Opportunity details page. * Identify inefficiencies by focusing on the delays in task assignment by using idle time analysis. * Analyze the workload of transitions and cases by using touchpoint analysis. * Enhance data security by marking projects as restricted. * Process Mining is integrated with ServiceNow playbook. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use parallel processing for playbook data. * Benefit from the new use cases through the enhanced process step filter and rule-based findings. * Mine Agentic AI logs. * Easily identify your improvement opportunities through four new automated findings. * Take advantage of Process Mining and Task Mining integration. * Filter the data from the parent and child tables in the multidimensional projects. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=australia&ft:locale=en-US) for more information. | | Brazil | * See your real processes, not assumptions --- automated discovery maps actual workflow paths from audit logs. * Find where work breaks down --- bottleneck and root-cause analysis pinpoint stalled approvals and rework. * Accelerate value with proven templates --- best-practice content packs give you ready-made starting points. * Prove every change works --- side-by-side comparisons confirm improvements and catch regressions. * Govern humans and AI, together --- trace performance across people, automations, and AI agents in one view. See [Process Optimization](https://www.servicenow.com/docs/access?context=process-mining&family=brazil&ft:locale=en-US) for more information. | [ ]