--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Yokohama to Brazil # Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Recommended Actions for Operational Technology Service Management (OTSM) release notes for upgrades from Yokohama to Brazil This consolidated guide assists ServiceNow customers in preparing for upgrades of the Recommended Actions for Operational Technology Service Management (OTSM) from the Yokohama release family through to Brazil. It summarizes new features, changes, activation steps, and important upgrade considerations across the specified releases, helping customers understand what to expect and how to apply these updates effectively. Show full answer Show less ## Key Features * **Recommended Actions for OT Incidents:** Introduced in Yokohama, this feature enables users to view relevant recommended actions to help resolve Operational Technology incidents directly within the Industrial Workspace. * **Contextualize External Documents:** Added in Zurich and Australia releases, this allows users to explain why an external document is relevant to a selected OT incident, enhancing incident context and resolution. * **Now LLM Service Deprecation:** Starting in Zurich and Australia releases, the Now LLM Service ceased to be the default model provider for new or inactive AI assets. A third-party large language model (LLM) is now the default, with Now LLM Service still available for manual selection. The Gemma 4 model was introduced as part of open-weight models offered via the Now LLM Service. * **UI Enhancements:** The Recommended Actions button was added to the Industrial Workspace to access relevant actions easily. The Coral theme, introduced in Zurich, refreshes the portal and mobile user experience with brand-neutral illustrations and includes a dark theme option to improve readability and reduce eye strain. * **ServiceNow Otto Conversational AI Platform:** Evolved AI capabilities under the ServiceNow Otto brand provide multimodal interactions and autonomous orchestration integrated into workflows, enhancing AI-driven incident management. ## Upgrade and Activation Guidance * Before upgrading to Brazil, review and complete the outlined pre- and post-upgrade tasks to ensure a smooth transition. * Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM must be installed by requesting them from the ServiceNow Store. This applies across Yokohama, Zurich, and Australia releases, with no changes noted for Brazil. * No features or functionalities were removed or deprecated between Yokohama and Brazil releases, aside from the noted LLM service changes. * No additional browser or localization requirements were introduced in these releases. ## Practical Impact for ServiceNow Customers * Customers can leverage recommended actions tailored to their OT incidents, improving incident resolution efficiency. * Contextualizing external documents provides deeper insights and supports better-informed decision-making within OT incident workflows. * The transition away from the Now LLM Service as the default AI model aligns customers with the latest AI industry advancements while maintaining options for sovereignty and data protection. * The refreshed Coral theme and dark mode option enhance user experience across portals and mobile devices, contributing to improved usability. * Access to ServiceNow Otto's enhanced conversational AI capabilities enables more effective automation and interaction within the ServiceNow platform. Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management (OTSM) from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Recommended Actions for Operational Technology Service Management (OTSM) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Recommended Actions for Operational Technology Service Management (OTSM). {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Apply Recommended Actions to your Operational Technology incidents](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=yokohama&ft:locale=en-US) : Use Recommended Actions to see relevant actions that can help resolve your OT incidents. | | Zurich | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=zurich&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident. [Apply Recommended Actions to your Operational Technology incidents](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=zurich&ft:locale=en-US) : Use Recommended Actions to see relevant actions that can help resolve your OT incidents. | | Australia | [Now LLM Service](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) deprecation : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=australia&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Recommended Actions for Operational Technology Service Management (OTSM) features. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Recommended actions button](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=yokohama&ft:locale=en-US) : The Recommended actions button was added to the Industrial Workspace to access the Recommended Actions panel for an OT incident. | | Zurich | [Contextualize UI action](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=zurich&ft:locale=en-US) : The Contextualize UI action was added to the Recommendations panel in the Industrial Workspace for external documents related to the selected OT incident. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Recommended actions button](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=zurich&ft:locale=en-US) : The Recommended actions button was added to the Industrial Workspace to access the Recommended Actions panel for an OT incident. | | Australia | [Contextualize UI action](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=australia&ft:locale=en-US) : The Contextualize UI action was added to the Recommendations panel in the Industrial Workspace for external documents related to the selected OT incident. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were removed. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Recommended Actions for Operational Technology Service Management (OTSM) features or functionality were deprecated. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Recommended Actions for Operational Technology Service Management (OTSM). {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Recommended Actions for OTSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Recommended Actions for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : **[Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)** Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management (OTSM) we have noted them here. {#dfrn3-recommendedactionsforoperationaltechnologyservicemanagementotsm-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | Display relevant actions to users based on the context of an OT incident record. See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=yokohama&ft:locale=en-US) for more information. | | Zurich | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident. Zurich Early Availability * Display relevant actions to users based on the context of an OT incident record. See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=zurich&ft:locale=en-US) and [AI Enhanced Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=ai-enhanced-ra-otsm-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * The Now LLM Service is being prepared for future deprecation. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. Australia Early Availability * Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident. See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=australia&ft:locale=en-US) and [AI Enhanced Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=ai-enhanced-ra-otsm-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]