--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Request Management release notes for upgrades from Yokohama to Brazil # Combined Request Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Request Management Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document guides ServiceNow customers through the upgrades of Request Management from the Yokohama release family to Brazil. It combines all relevant updates, new features, changes, and important upgrade considerations across releases, ensuring customers can efficiently prepare and understand the impact on their environments. Show full answer Show less ## Important Upgrade Information * **Pre- and post-upgrade tasks:** Customers should review and complete necessary steps for a smooth upgrade to Brazil. * **Activation:** Request Management remains an active ServiceNow AI Platform feature by default across all releases including Brazil. * **Testing enhanced security:** For those adopting the enhanced security model with deny ACLs, it is critical to test in sub-production instances before production deployment. ## Key Features Introduced Since Yokohama * **Service Desk Agent Role:** The `snservicedeskagent` user role enables level 1 service desk agents to access change, incident, problem, and request records, improving operational efficiency. This role is available starting with Service Operations Workspace version 6.1. * **Enhanced Security Model:** Deny ACLs now prevent unauthorized access to request-related tables. This is applicable for new or zBoot customers with the ITSM Enhanced Security Features plugin installed. Existing customers should evaluate this carefully before implementation. ## Notable Changes Impacting User Experience * **Configuration Item Sorting:** The list of configuration items (CIs) in requested item forms is now sorted alphabetically by CI name instead of by CI class. This change enables users and agents to find specific CIs more quickly and efficiently. * **Coral Theme:** Starting with Zurich, the Coral theme became the default for portals and mobile experiences using Next Experience or Core UI, offering a modern, brand-neutral design. A dark theme option is also available to improve readability and reduce eye strain. ## Accessibility Enhancements * **Reflow Support:** In Brazil, Request Management supports zooming content up to 400% with automatic page layout adjustments to vertical stacking. This helps users with low vision or those using different devices or lighting conditions maintain full functionality and content visibility. ## Summary of Impact Upgrading Request Management to Brazil streamlines fulfillment workflows, reduces manual effort, and enhances visibility into request statuses for both users and agents. The introduction of dedicated roles and enhanced security improves operational efficiency and data protection. Improved UI elements such as alphabetical CI sorting and the Coral theme enhance usability and user satisfaction. Consolidated page of all release notes for Request Management from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Request Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-requestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Request Management. {#dfrn3-requestmanagement-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [User role for service desk agents](https://www.servicenow.com/docs/access?context=req-mgmnt-roles-instld-itsm&family=yokohama&ft:locale=en-US) : Improve operational efficiency by providing level 1 or tier 1 service desk agents with access to change, incident, problem, and request records by assigning the sn_service_desk_agent user role. Note: The sn_service_desk_agent user role is available starting with Service Operations Workspace version 6.1. [Enhanced security model adoption for Request Management](https://www.servicenow.com/docs/access?context=request-management-architecture&family=yokohama&ft:locale=en-US) : Prevent unauthorized access to request-related tables using deny ACLs. Non-authenticated user cannot perform any actions such as read, write, delete, create, or report view.This feature is available for new or zBoot customers with the installation of the ITSM Enhanced Security Features (com.snc.itsm.enhanced_security) plugin. Existing or upgrade customers must test and evaluate in their sub-production instance before installing the plugin and implementing the security change in their production instance. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Request Management features. {#dfrn3-requestmanagement-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Sorting configuration items in requested item forms](https://www.servicenow.com/docs/access?context=create-request-workspace&family=yokohama&ft:locale=en-US) : The list of configuration items (CIs) displayed for the Configuration item field in the Requested item form is now displayed and sorted based on the CI names in alphabetical order instead of sorting by CI class and then presenting the CI names in alphabetical order within a class. This change means you can determine whether a particular CI is available more quickly. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Request Management features or functionality were removed. {#dfrn3-requestmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Request Management features or functionality were deprecated. {#dfrn3-requestmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Request Management. {#dfrn3-requestmanagement-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Request Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Request Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | | Brazil | Request Management is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Request Management, such as specific requirements or compliance levels. {#dfrn3-requestmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | Accessibility information : * Reflow support for Request Management: Content can be zoomed up to 400% through your browser settings, with page layouts automatically transforming into a vertical, stacked view without loss of content or functionality. This enhancement helps users with low vision or who have trouble seeing web content due to monitor size, device type, poor lighting, or other situations. | [ ] ## Localization information If there are specific localization considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Improve customer satisfaction and operational efficiency with the sn_service_desk_agent role, which is dedicated to the tier 1 service desk agents. * Restrict unauthorized access to the Request Management tables using deny ACLs. * Quickly determine whether a configuration item (CI) is available to be added to the Configuration item field in the Requested item form by searching the an alphabetized list of available CIs rather than having to first find the CI class list. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | * Request Management streamlines fulfillment workflows, reduces manual effort, and improves visibility into request status for both users and agents. * Request Management allows employees to submit requests for services, products, or information through a self-service portal. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=brazil&ft:locale=en-US) for more information. | [ ]