--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Sales CRM for Telecommunications release notes for upgrades from Yokohama to Brazil # Combined Sales CRM for Telecommunications release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sales CRM for Telecommunications Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document outlines the key updates and changes for ServiceNow's Sales CRM for Telecommunications as customers upgrade from the Yokohama release family to Brazil. It provides a comprehensive view of new features, changes, deprecations, activation instructions, and other relevant upgrade information to assist customers in smoothly transitioning and leveraging the latest capabilities. Show full answer Show less ## New Features * **Australia Release Highlights:** * **Image to Task Plan Template AI Agent:** Enables processing of uploaded images to extract task dependencies, creating reusable task plan templates for standardized fulfillment workflows. * **ServiceNow AI Platform Tiers:** Introduction of three licensing tiers---Foundation, Advanced, and Prime---offering varying levels of AI functionality from basic insights to autonomous AI-driven workflows. * **Order Fallout AI Agent:** Automates creation of fallout records mapped to existing fallout types to streamline error tracking and resolution. * **Task Plan Template:** Defines tasks and dependencies to standardize and orchestrate fulfillment journeys across products. * **Move Order Voice AI Agent:** Facilitates automated capture of customer move orders through conversational AI, collecting essential details like customer name, current and new service locations, and product offerings. * **Brazil Release Highlights:** * **Task Plan Templates without SOMT License:** Ability to define and trigger task plan templates, items, and dependencies without requiring a Sales Customer Relationship Management for Telecommunications license. * **AI Agent for Template-Driven Order Orchestration:** Conversational AI agent generates reusable orchestration templates by converting fulfillment-journey images or leveraging past order data, enabling automated orchestration of current and future orders based on product specifications and actions. ## Key Changes * **Now LLM Service Deprecation (Australia):** The Now LLM Service is no longer the default model provider for new or inactive AI assets; a third-party large language model is now the default, with the Now LLM Service still available for manual selection. * **Brazil Updates:** * **Legal Name Persistence:** Corrected issue where legal names entered during account creation are now properly stored in the database. * **Order Integrator Role Fix:** Resolved access control issue where the order integrator role blocked other roles from creating Consumer and Location records. ## Deprecations and Removals No Sales CRM for Telecommunications features or functionalities were removed or deprecated between Yokohama and Brazil releases. ## Activation and Installation * **Installation via ServiceNow Store:** Customers can request installation of Sales CRM for Telecommunications from the ServiceNow Store. This applies to both Order Management (Australia release) and Sales CRM for Telecommunications (Brazil release). * **Activation Guidance:** Activation details are provided within the release notes and through the ServiceNow Store documentation. ## Accessibility and Localization * **Accessibility:** Sales CRM for Telecommunications adheres to standard ServiceNow platform accessibility standards, including keyboard navigation and screen reader compatibility. * **Localization:** No dedicated language packs are included; language support depends on base system language plugins active in the customer instance. ## Additional Highlights * **Rebranding:** Beginning with Zurich Patch 12, the ServiceNow Otto® brand represents the new AI experience, reflected in product names without changes to entitlements. * **Product Taxonomy Update:** The product name changed from Sales Customer Relationship Management for Telecommunications (SOMT) to Sales CRM for Telecommunications in Australia Patch 2, with no functional impact. * **Automation Improvements:** Introduction of options to configure product workflows using data-driven catalog subflows and enhanced automation of move order capture journeys. * **Fulfillment Orchestration:** Brazil release enables management of full sales and order lifecycles with catalog-driven task plan templates and AI agents that automate orchestration without manual task setup. Consolidated page of all release notes for Sales CRM for Telecommunications from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sales CRM for Telecommunications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sales CRM for Telecommunications to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-salescrmfortelecommunications-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Sales CRM for Telecommunications. {#dfrn3-salescrmfortelecommunications-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Image to task plan template AI agent](https://www.servicenow.com/docs/access?context=now-assist-task-template-generation-somt&family=australia&ft:locale=en-US) : Use this agent to process an uploaded image file, extract task dependencies and store them as a task plan template for the given specification. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Order fallout AI agent](https://www.servicenow.com/docs/access?context=now-assist-order-fallout-somt&family=australia&ft:locale=en-US) : Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. [Task plan template](https://www.servicenow.com/docs/access?context=somt-flow-action-catalog-task&family=australia&ft:locale=en-US) : Define tasks and their dependencies using the task plan template to orchestrate the fulfillment journey for a product to standardize fulfillment processes across products. [Move order voice AI agent](https://www.servicenow.com/docs/access?context=now-assist-move-order-somt&family=australia&ft:locale=en-US) : Use this agent to create a move order capture journey. The agent collects details such as the customer's name, current service location, product offering, and new service address. | | Brazil | Task plan templates for Sales Customer Relationship Management (Sales CRM) : Define and use task plan templates without a Sales Customer Relationship Management for Telecommunications (SOMT) license. Define task plan templates, task plan items, and dependencies, and trigger them based on order action (add, change) and product type. AI Agent for template-driven order orchestration : Generate reusable orchestration templates with an enhanced conversational AI Agent instead of a flat task list. When no template exists for a product specification, the agent converts an uploaded fulfilment-journey image into a draft template, or proposes one from the closest matching specification's past orders. Product Catalog Managers define dependencies and publish the template, which then automatically orchestrates the current and all future orders for that specification and action. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Sales CRM for Telecommunications features. {#dfrn3-salescrmfortelecommunications-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | Legal name persistence during account creation : Legal name entered during account creation is now correctly persisted. Previously, the value was mapped to a database field that did not exist. Order integrator role no longer blocks other roles from creating consumers and locations : Fixed an access control issue where the order integrator role's create permissions on Consumer and Location records inadvertently blocked other roles, such as CSM Agent, from creating those records. | [ ] ## Removed Between your current release family and Brazil, some Sales CRM for Telecommunications features or functionality were removed. {#dfrn3-salescrmfortelecommunications-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Sales CRM for Telecommunications features or functionality were deprecated. {#dfrn3-salescrmfortelecommunications-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Sales CRM for Telecommunications. {#dfrn3-salescrmfortelecommunications-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Order Management for telecom, media, and tech by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Sales CRM for Telecommunications by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). For activation details, see [Activate](https://www.servicenow.com/docs/access?context=activate-somt&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sales CRM for Telecommunications we have noted them here. {#dfrn3-salescrmfortelecommunications-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sales CRM for Telecommunications we have noted them here. {#dfrn3-salescrmfortelecommunications-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sales CRM for Telecommunications, such as specific requirements or compliance levels. {#dfrn3-salescrmfortelecommunications-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Accessibility information : Sales Customer Relationship Management follows standard ServiceNow platform accessibility support, including keyboard navigation and compatibility with screen readers. | [ ] ## Localization information If there are specific localization considerations for Sales CRM for Telecommunications we have noted them here. {#dfrn3-salescrmfortelecommunications-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Localization information : Sales Customer Relationship Management does not include dedicated language packs. Language support relies on the base system language plugins active on your instance. | [ ] ## Highlight information If there are specific highlight considerations for Sales CRM for Telecommunications we have noted them here. {#dfrn3-salescrmfortelecommunications-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Telecommunications, Media, and Technology (TMT). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Use the task template generation agent to create a task plan template for the given specification based on the uploaded image file. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * Sales Customer Relationship Management for Telecommunications (SOMT) is now known as Sales Customer Relationship Management for Telecommunication (Sales CRM for Telecommunications) to align with the updated product taxonomy. There is no change to functionality or existing customer configurations. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Automatically create the fallout records based on reported issues in the order task work notes. Australia Early Availability * Provide customers with the option to configure product workflows using the data-driven catalog subflow as an alternative to Flow Designer, giving more options for implementing product configurations. * Automate the customer move order capture journey to reduce the manual effort. See [Sales Customer Relationship Management for Telecommunications](https://www.servicenow.com/docs/access?context=sales-crm&family=australia&ft:locale=en-US) for more information. | | Brazil | * Manage the full sales and order lifecycle, from product catalog and specification management to order capture, fulfillment orchestration, and fallout handling. * Generate and reuse catalog-driven task plan templates to orchestrate order fulfillment automatically, without manual task setup on repeat orders. * Use AI Agents to convert a fulfilment-journey image or similar past orders into a ready-to-publish orchestration template. See [Sales Customer Relationship Management for Telecommunications](https://www.servicenow.com/docs/access?context=sales-crm&family=brazil&ft:locale=en-US) for more information. | [ ]