--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Sales CRM Mobile release notes for upgrades from Yokohama to Brazil # Combined Sales CRM Mobile release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sales CRM Mobile release notes for upgrades from Yokohama to Brazil This consolidated release notes document assists ServiceNow customers in preparing for the Sales CRM Mobile upgrade from the Yokohama release family to Brazil. It summarizes new features, changes, and activation details across the intermediate releases, with a focus on enabling mobile sales professionals to manage customer relationships and opportunities efficiently while on the go. Show full answer Show less ## New Features in Brazil Release * **Personalized Home Dashboard:** View a tailored overview of your day, including meetings, due tasks, and prioritized opportunities. * **Mobile Sales Record Management:** Manage Accounts, Contacts, Leads, Opportunities, opportunity line items, and pipeline health directly from mobile list and record views. * **Offline Support:** Access Sales CRM Mobile data even without an internet connection, ensuring uninterrupted productivity in the field. * **ServiceNow Otto AI Integration:** Utilize AI-generated summaries, win probability scores, and contextual insights on opportunity and lead records. The conversational AI agent understands record context, enabling users to ask questions and receive relevant responses to prioritize pipeline opportunities and identify risks. ## Activation and Access Sales CRM Mobile is accessible through the Now Agent application available on Apple App Store and Google Play. Activation requires enabling the Sales CRM Mobile plugin (*com.snsalescrmmob*). ## Additional Notes * No updates, removals, or deprecations were made in releases between Yokohama and Brazil. * There are no new or changed browser requirements, accessibility considerations, or localization updates for this upgrade. * The mobile app supports real-time team activity monitoring and provides access to customer history for enhanced field productivity. Consolidated page of all release notes for Sales CRM Mobile from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sales CRM Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sales CRM Mobile to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-salescrmmobile-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Sales CRM Mobile. {#dfrn3-salescrmmobile-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | [Home dashboard](https://www.servicenow.com/docs/access?context=view-your-day-sales-crm-mobile&family=brazil&ft:locale=en-US) : View a personalized home dashboard summarizing your day, including today's meetings, tasks due, and opportunities in focus. [Manage sales records on Sales CRM Mobile](https://www.servicenow.com/docs/access?context=manage-accounts-consumers-contacts-sales-crm-mobile&family=brazil&ft:locale=en-US) : Manage Accounts, Contacts, Leads, and Opportunities, including opportunity line items and pipeline health, directly from mobile list and record views. [Offline support](https://www.servicenow.com/docs/access?context=mobile-experience-sales-crm&family=brazil&ft:locale=en-US) : Enable sales professionals to access the Sales CRM Mobile application in the offline mode to access their sales records when you don't have an internet connection. [ServiceNow Otto support](https://www.servicenow.com/docs/access?context=servicenow-otto-sales-crm-mobile&family=brazil&ft:locale=en-US) : Access ServiceNow Otto to view an AI-generated summary and win probability scores and contextual insights for opportunity and lead records. You can use these insights to prioritize pipeline opportunities and identify risks. You can ask questions about your Accounts, Contacts, opportunities and more. ServiceNow Otto understands the context of the record you are viewing and responds accordingly enabling you to have a conversation. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Sales CRM Mobile features. {#dfrn3-salescrmmobile-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Sales CRM Mobile features or functionality were removed. {#dfrn3-salescrmmobile-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Sales CRM Mobile features or functionality were deprecated. {#dfrn3-salescrmmobile-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Sales CRM Mobile. {#dfrn3-salescrmmobile-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Activation information : Sales CRM Mobile is available on the Now Agent application on mobiles. You can download the Now Agent application from the Apple App Store and Google Play. Sales CRM Mobile is enabled through the Sales CRM Mobile plugin (`com.sn_sales_crm_mob`). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sales CRM Mobile we have noted them here. {#dfrn3-salescrmmobile-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sales CRM Mobile we have noted them here. {#dfrn3-salescrmmobile-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sales CRM Mobile, such as specific requirements or compliance levels. {#dfrn3-salescrmmobile-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sales CRM Mobile we have noted them here. {#dfrn3-salescrmmobile-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sales CRM Mobile we have noted them here. {#dfrn3-salescrmmobile-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | * Access and update customer information, log activities, and manage opportunities from your mobile device while in the field. * View a personalized home dashboard summarizing your day, including today's meetings, tasks due, and opportunities in focus. * Manage Accounts, Contacts, Leads, and Opportunities, including opportunity line items and pipeline health, directly from mobile list and record views. * Monitor team activity in real time and access customer history from the mobile app. * Get AI-powered assistance with a conversational Sales AI agent and AI-generated summaries. See [Sales CRM Mobile experience](https://www.servicenow.com/docs/access?context=mobile-experience-sales-crm&family=brazil&ft:locale=en-US) for more information. | [ ]