--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Service Exchange release notes for upgrades from Yokohama to Brazil # Combined Service Exchange release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Exchange Release Notes for Upgrades from Yokohama to Brazil This consolidated document provides essential information for ServiceNow customers upgrading Service Exchange from the Yokohama release family through to the Brazil release. It includes important upgrade instructions, compatibility considerations, activation details, and key feature highlights relevant to the transition between these releases. Show full answer Show less ## Important Upgrade Considerations * **Simultaneous Application Upgrade:** When using Service Exchange for Providers and Consumers within the same instance, you must upgrade both applications simultaneously to the same version to ensure compatibility. * **Global Script Include Installation:** The Service Exchange Global Script Include is automatically installed or updated on specified platform versions (Washington DC Patch 9, Xanadu Patch 4, Yokohama, Zurich). * **Migration from Legacy Versions:** Service Exchange 2.x.x (starting with Xanadu) does not support direct migration from Service Exchange (Legacy) versions. Customers must use the prescribed migration utilities documented in the Now Support Knowledge Base before upgrading. * **Entitlement Activation Restrictions:** With the introduction of mismatched version support, new entitlements cannot be activated until both provider and consumer applications are upgraded to version 2.x.x. Existing entitlements remain functional. * **Deny ACLs Installation:** If upgrading to Service Exchange version 2.0.55 alongside Sales Customer Relationship Management plug-in version 1.0.4 before platform upgrade to Yokohama or Zurich, Deny ACLs will not be installed automatically. Post-upgrade, you must run the Repair function to reinstall the application and apply these ACLs. ## New Features and Changes Between Yokohama and Brazil releases, there were no additional new features, changes, removals, or deprecations specifically noted for Service Exchange. Customers upgrading can expect feature continuity without functional regressions or removals during this upgrade path. ## Activation Information Service Exchange is available through the ServiceNow Store. Customers can activate the application by requesting it via the Store portal. The Store also provides cumulative release notes and version history for all released Service Exchange apps, facilitating informed upgrade decisions. ## Accessibility and Localization * **Accessibility:** The Zurich release introduced a Coral theme option with dark mode support for web and mobile interfaces, enhancing usability and reducing eye strain. * **Localization:** No specific localization updates were noted through these releases. ## Highlighted Enhancements * Providers can now include client and UI policy scripts in remote record producers, enabling consumers to review and approve these scripts. * Providers have the ability to copy local catalog items to Service Exchange as remote record producers, either in bulk or individually, simplifying catalog management. * Choice-based transform mapping is streamlined with ServiceNow Now Assist integration, improving data transformation processes. * Consumers can add variables to remote record producers for use in consumer pre-flows, enhancing customization and automation. * The Zurich release added foundation data sync for streamlined data replication, enhanced journal entry support for better collaboration, and magic links enabling consumers to access linked resources in provider instances. ## Summary for ServiceNow Customers When upgrading Service Exchange from Yokohama to Brazil, ensure simultaneous upgrade of provider and consumer applications to maintain compatibility and enable new entitlement activation. Use provided migration utilities for legacy versions and verify ACL configurations post-upgrade. Activation is managed via the ServiceNow Store. While no major new features or removals occurred in this upgrade path, improvements in usability, collaboration, and catalog management were introduced in earlier releases and remain available. Review these notes carefully to plan your upgrade and maintain seamless Service Exchange operations. Consolidated page of all release notes for Service Exchange from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Exchange release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Exchange to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceexchange-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. * The Service Exchange Global Script Include is automatically installed or updated when you install the Service Exchange application on the following platform versions: * Washington DC Patch 9 * Xanadu Patch 4 * Yokohama * Service Exchange 2.x.x, which was first released with the Xanadu release, does not support migration of Service Exchange (Legacy) versions. If you are using a Service Exchange (Legacy) version, before you upgrade to the Yokohama release, you must follow instructions in the [Service Exchange for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. * If you are upgrading from Service Exchange version 1.x.x, follow the steps in [Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) to migrate your Service Exchange applications. * Due to the introduction of mismatched version support, new entitlements cannot be activated until both the consumers and providers upgrade to Service Exchange version 2.x.x. Older active entitlements will continue to work but new ones cannot be activated. * If you upgrade to Service Exchange version 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4 before upgrading the platform to the Yokohama release, the new Deny ACLs will not be installed. To ensure the Deny ACLs get installed, after upgrading to Yokohama, you must click Repair to reinstall the Service Exchange application. | | Zurich | Upgrade information : * Service Exchange version 2.x.x: Which was first released with the Xanadu release, doesn't support migration of Service Exchange (Legacy) versions. Service Exchange (Legacy) version: Before you upgrade to the Zurich release, follow instructions in the [Service Bridge for Providers (Legacy) - Migration Utility \[KB1499823\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. * Service Exchange version 1.x.x: When upgrading, follow the steps in the [Upgrade Guide - Service Bridge for Providers and Consumers application (v2.x.x release) \[KB1700387\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700387) article in the Now Support Knowledge Base to migrate your Service Exchange applications. * Service Exchange version 2.x.x: Due to the introduction of mismatched version support, new entitlements can't be activated until both the consumers and providers upgrade to Service Exchange version 2.x.x. Older active entitlements continue to work but new ones can't be activated. * When you upgrade to Service Exchange version 2.0.55 with Sales Customer Relationship Management plug-in version 1.0.4, before upgrading the platform to the Zurich release, new Deny ACLs aren't installed. To ensure the Deny ACLs get installed, after upgrading to Zurich, select Repair to reinstall the Service Exchange application. * When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. * When you install the Service Exchange application, the Service Exchange Global Script Include is automatically installed or updated on the following platform versions: * Washington DC patch 9 * Xanadu patch 4 * Yokohama * Zurich | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Exchange. {#dfrn3-serviceexchange-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Exchange features. {#dfrn3-serviceexchange-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Exchange features or functionality were removed. {#dfrn3-serviceexchange-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Exchange features or functionality were deprecated. {#dfrn3-serviceexchange-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Exchange. {#dfrn3-serviceexchange-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Service Exchange by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Service Exchange is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Exchange, such as specific requirements or compliance levels. {#dfrn3-serviceexchange-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Exchange we have noted them here. {#dfrn3-serviceexchange-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Providers can now include client and UI policy scripts in remote record producers, which consumers can review and approve. * Providers can now copy local catalog items to Service Exchange as remote record producers either in bulk or individually. * Providers can simplify and streamline choice-based transform mapping with ServiceNow Now Assist. * Consumers can now add variables to remote record producers for use in consumer pre-flows. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Streamline data replication from provider to consumer instances with foundation data sync. * Enable seamless collaboration between provider and consumer with enhanced journal entry support. * Enable consumer users to access linked resources in the provider instance using magic links. See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]