--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Service Graph Connector Integration for Claroty CTD release notes for upgrades from Yokohama to Brazil # Combined Service Graph Connector Integration for Claroty CTD release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Graph Connector Integration for Claroty CTD release notes for upgrades from Yokohama to Brazil This consolidated release notes page covers all updates for the Service Graph Connector Integration for Claroty CTD from Yokohama through Brazil releases. It is designed to help ServiceNow customers understand new features, changes, deprecations, and important upgrade tasks related to this integration. The integration enables importing and mapping of Claroty CTD data into the ServiceNow Configuration Management Database (CMDB), enhancing visibility and management of operational technology (OT) assets. Show full answer Show less ## Key Features * **Class Mappings:** Use the Claroty CTD SGC Class Mappings table to view available mappings and target CMDB classes for efficient data integration. * **Empty Rack Slot Handling:** Empty rack slots are automatically removed during import to avoid cluttering the CMDB with empty entries. * **Firmware Version Tracking:** Capture device firmware versions using the `Firmware Installation [cmdbfirmwareinstall]` table for enhanced asset details. * **OT Entity Update Improvements:** The `irecriterionattribute` in the OT Entity \[cmdbotentity\] table helps prevent entity update issues by acting as a criterion attribute. * **Serial Number Data Cleanup:** An automated fix script cleans up serial number records in the Source \[sysobjectsource\] table to prevent null pointer exceptions when serial numbers and MAC addresses match. This script runs automatically during plugin upgrade. * **Data Import and Transformation:** Import sites, devices, connections, and installed programs from Claroty CTD into the CMDB using Guided Setup and the Robust Transform Engine (RTE) for mapping and transformation into CMDB Configuration Item (CI) classes. ## Important Upgrade Information * No updates or changes were introduced specifically in the Yokohama, Zurich, Australia, or Brazil releases regarding feature additions, removals, or changes beyond the new features outlined above. * The integration began its deprecation process starting with the Australia release and continues in Brazil. The application will be hidden and unavailable for new installations but remains supported for existing users. * Claroty CTD version 5.1 is supported by the integration. * The integration is available for installation via the ServiceNow Store, with activation requiring a request through the store. ## Practical Guidance for ServiceNow Customers * Before upgrading to Brazil, review and complete all pre- and post-upgrade tasks to ensure smooth transition. * Use the Guided Setup to configure the integration and leverage the Robust Transform Engine for accurate data mapping from Claroty CTD to your CMDB. * Monitor the automated cleanup processes to maintain data quality, especially for serial numbers and empty rack slots. * Be aware of the deprecation status; plan future integration strategies accordingly as the application will no longer be available for new installations but continues with support. Consolidated page of all release notes for Service Graph Connector Integration for Claroty CTD from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Graph Connector Integration for Claroty CTD release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Graph Connector Integration for Claroty CTD to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Graph Connector Integration for Claroty CTD. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [View the class mappings available for the Service Graph Connector](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=yokohama&ft:locale=en-US) : Use the Claroty CTD SGC Class Mappings table to view the available class mappings and targeted CMDB classes. [Avoid importing empty rack slots](https://www.servicenow.com/docs/access?context=configuring-sgc-claroty-ctd-guided-setup&family=yokohama&ft:locale=en-US) : During import, empty rack slots are removed to avoid importing them into the CMDB. [Capture firmware version of devices](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=yokohama&ft:locale=en-US) : Use the Firmware Installation \[cmdb_firmware_install\] table to capture the firmware version of your Service Graph Connector Integration for Claroty CTD devices. [Use the ire_criterion_attribute in the OT Entity \[cmdb_ot_entity\] table](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=yokohama&ft:locale=en-US) : The ire_criterion_attribute acts as a criterion attribute for an OT entity-related entry and helps avoid entity update issues. [Clean up serial number data](https://www.servicenow.com/docs/access?context=sgc-claroty-ctd-classes&family=yokohama&ft:locale=en-US) : Clean up the serial number \[cmdb_serial_number\] records imported into the Source \[sys_object_source\] table from the Service Graph Connector Integration for Claroty CTD with a fixed script. This script establishes that a null pointer exception doesn't occur when the serial number and MAC address are the same. The script runs automatically when the plugin is upgraded. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Graph Connector Integration for Claroty CTD features. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Graph Connector Integration for Claroty CTD features or functionality were removed. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Graph Connector Integration for Claroty CTD features or functionality were deprecated. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Service Graph Connector Integration for Claroty CTD : Starting with the Australia release, the Service Graph Connector Integration for Claroty CTD application is being prepared for future deprecation. It will be hidden and no longer available for installation but will continue to be supported. For more information, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Brazil | Service Graph Connector Integration for Claroty CTD : Starting with the Brazil release, the Service Graph Connector Integration for Claroty CTD application is being prepared for future deprecation. It will be hidden and no longer available for installation but will continue to be supported. For more information, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Service Graph Connector Integration for Claroty CTD. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Note: Claroty CTD v5.1 is also supported for the Service Graph Connector Integration for Claroty CTD application. Important: Service Graph Connector Integration for Claroty CTD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Graph Connector Integration for Claroty CTD we have noted them here. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Graph Connector Integration for Claroty CTD we have noted them here. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Graph Connector Integration for Claroty CTD, such as specific requirements or compliance levels. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Graph Connector Integration for Claroty CTD we have noted them here. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Graph Connector Integration for Claroty CTD we have noted them here. {#dfrn3-servicegraphconnectorintegrationforclarotyctd-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * View the class mappings available for the Service Graph Connector using the new Class Mappings menu * Filter out empty rack slots to help avoid importing blank rack slots into the ServiceNow. Configuration Management Database (CMDB). * Use the Firmware Installation \[cmdb_firmware_install\] table to capture the firmware version. * Avoid OT entity update issues by using the new ire_criterion_attribute attribute on the OT Entity \[cmdb_ot_entity\] table. * Clean the serial record entries from the Source \[sys_object_source\] table using a fix script. See [Service Graph Connector Integration for Claroty CTD](https://www.servicenow.com/docs/access?context=sgc-cmdb-integration-claroty-ctd&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | * Import sites, devices, connections, and installed programs to the ServiceNow Configuration Management Database (CMDB). * Complete the organized sequence of tasks to configure the integration on your instance using the available Guided Setup. * Map and transform data from Claroty CTD into ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). See [Service Graph Connector Integration for Claroty CTD](https://www.servicenow.com/docs/access?context=sgc-cmdb-integration-claroty-ctd&family=australia&ft:locale=en-US) for more information. | | Brazil | * Import sites, devices, connections, and installed programs to the ServiceNow Configuration Management Database (CMDB). * Complete the organized sequence of tasks to configure the integration on your instance using the available Guided Setup. * Map and transform data from Claroty CTD into ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). See [Service Graph Connector Integration for Claroty CTD](https://www.servicenow.com/docs/access?context=sgc-cmdb-integration-claroty-ctd&family=brazil&ft:locale=en-US) for more information. | [ ]