--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Service Level Management release notes for upgrades from Yokohama to Brazil # Combined Service Level Management release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Level Management Release Notes for Upgrades from Yokohama to Brazil This consolidated guide summarizes the key updates, changes, and important information for ServiceNow customers upgrading Service Level Management (SLM) from the Yokohama release through to Brazil. It provides practical insights to help you prepare for and execute your upgrade smoothly, highlighting new features, changes, deprecations, and activation details relevant to Service Level Management. Show full answer Show less ## Key Features * **First to Breach SLA Timer (Zurich release):** Enables configuration of SLA timers focused on the first SLA to breach, applicable to target-based and advanced condition-based SLAs. This helps teams proactively monitor and manage incident response times effectively. * **Coral Theme (Zurich release):** Introduces a fresh, brand-neutral default theme for new portals, web, and mobile experiences with Next Experience or Core UI enabled. It includes a dark theme option to improve readability and reduce eye strain. * **Workflows to Flows Transition (Yokohama release):** Service Level Management workflows have been deprecated and replaced by Flow Designer flows for new customers, enabling easier customization and extension via ServiceNow Workflow Studio. Existing customers using workflows remain unaffected. ## Important Upgrade Information * **Activation:** Service Level Management is an AI Platform feature active by default across Yokohama and Zurich releases, requiring no additional activation steps during upgrade. * **Browser, Localization, and Accessibility:** No changes or new requirements were introduced from Yokohama to Brazil, except the availability of a dark theme to enhance accessibility. * **Removal and Deprecation:** No features were removed between Yokohama and Brazil other than the deprecation of workflows in favor of flows as noted above. ## What to Expect Upgrading to Brazil from Yokohama ensures you benefit from enhanced SLA monitoring tools and improved user experience through updated theming. You will leverage Flow Designer for workflow automation within Service Level Management, aligning with ServiceNow's modern platform capabilities. The upgrade maintains feature stability with minimal disruptions, as there are no removals or additional system requirements affecting Service Level Management. Consolidated page of all release notes for Service Level Management from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Level Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicelevelmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Configure the SLA timer for the First to breach source](https://www.servicenow.com/docs/access?context=sla-timer-configurations&family=zurich&ft:locale=en-US) : Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Level Management features. {#dfrn3-servicelevelmanagement-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Level Management features or functionality were removed. {#dfrn3-servicelevelmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Level Management features or functionality were deprecated. {#dfrn3-servicelevelmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Service Level Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can use ServiceNow® Workflow Studio to customize or extend these flows. For more information, see [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Service Level Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Service Level Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels. {#dfrn3-servicelevelmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | Use Workflow Studio to build and automate the workflows for Service Level Management. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. * SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]