--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined ServiceNow Otto for Care Team Operations release notes for upgrades from Yokohama to Brazil # Combined ServiceNow Otto for Care Team Operations release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Care Team Operations Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document covers all important updates and information for ServiceNow Otto for Care Team Operations from the Yokohama release through to Brazil. It helps ServiceNow customers understand what has changed, what new features are available, and any critical upgrade tasks to prepare for when moving to the Brazil release. Show full answer Show less ## New Features * **ServiceNow AI Platform Licensing Tiers (Australia Release):** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---offering varying levels of AI capabilities from basic insights to autonomous AI agents and custom workflows. Customers should review their license entitlements to understand their access. * **Rebranding (Australia Patch 5):** Now Assist for Care Team Operations was renamed to ServiceNow Otto® for Care Team Operations, with no changes to product entitlements. * **Support Request Creation via Virtual Agent (Australia Release):** New conversational workflow in Now Assist enables users to create support requests for healthcare IT, biomed, facilities, and environmental services. This includes clarifying questions and validation through AI agents, accessible via Care Team Portal and Care Team Mobile. ## Changes, Removed Features, and Deprecations No changes, feature removals, or deprecations were introduced between Yokohama and Brazil releases for ServiceNow Otto for Care Team Operations. ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks:** Customers should review and complete recommended upgrade tasks before moving to Brazil. * **Activation (Australia Release):** Installation of ServiceNow Otto for Care Team Operations requires a request through the ServiceNow Store. Now Assist for Healthcare Operations is also available there. ## Additional Information Across all releases from Yokohama to Brazil, there were no changes to additional requirements, browser requirements, accessibility information, or localization considerations for ServiceNow Otto for Care Team Operations. ## Key Takeaways for ServiceNow Customers * The Brazil release itself does not introduce new updates, so focus on changes introduced in Australia and Australia Patch 5 when upgrading. * Review AI licensing tiers to align your entitlements with desired AI functionalities. * Leverage the new Virtual Agent conversational support request creation to improve operational efficiency in healthcare environments. * Use the ServiceNow Store for activation and installation management. Consolidated page of all release notes for ServiceNow Otto for Care Team Operations from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Care Team Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Care Team Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Care Team Operations. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) : Starting with Australia Patch 5, Now Assist for Care Team Operations is now ServiceNow Otto® for Care Team Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions. It validates the request using the Care team operations case Intake and Care team operations case Creation AI agents. This feature is available in Care Team Portal and Care Team Mobile. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Care Team Operations features. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Care Team Operations features or functionality were removed. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Care Team Operations features or functionality were deprecated. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Care Team Operations. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Care Team Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Now Assist for Healthcare Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Care Team Operations, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. Starting with Australia Patch 5, Now Assist for x is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. See [ServiceNow Otto for Care Team Operations](https://www.servicenow.com/docs/access?context=now-assist-for-healthcare-and-life-sciences&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]