--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Yokohama to Brazil # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Collaborative Work Management (CWM) Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes page provides a comprehensive summary of updates for ServiceNow Otto for Collaborative Work Management (CWM) covering upgrades from the Yokohama release family through to Brazil. It is designed to assist ServiceNow customers in preparing for their upgrades by outlining new features, changes, removals, deprecations, and activation information across these releases. Show full answer Show less For each release family---Yokohama, Zurich, Australia, and Brazil---the notes clarify whether updates exist, with many sections indicating no changes for the given releases. This clarity helps customers quickly identify relevant changes without sifting through unnecessary details. ## Key Information for Upgrading to Brazil * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary tasks before and after upgrading to the Brazil release to ensure a smooth transition. * **New Features, Changes, Removals, and Deprecations:** No new features, changes, removals, or deprecations were introduced between the current release family and Brazil for CWM, indicating stability and consistent functionality across these versions. ## Activation Information To activate ServiceNow Otto for Collaborative Work Management (CWM), customers should install **Now Assist for Collaborative Work Management** by requesting it from the ServiceNow Store. This is the central method to enable CWM capabilities, and the store also provides version history and cumulative release notes for all related apps. Note that some Now Assist skills, agents, and agentic workflows are enabled by default, but additional role configuration may be required to fully leverage these features, especially for agentic workflows and AI agents included with Now Assist applications. ## Highlights from Yokohama Patch Updates * **Yokohama Patch 3:** Introduced generative AI capabilities allowing users to automatically create tasks from CWM Docs context and add them to Boards, plus options to summarize and paraphrase content within CWM Docs to improve efficiency. * **Yokohama Patch 11:** Updated usage measurement for Now Assist and clarified default activation status of several Now Assist skills and workflows, emphasizing the need for role configuration to optimize AI-driven features. ## Additional Notes * No updates were made regarding additional requirements, browser compatibility, accessibility, or localization across the Yokohama to Brazil releases. * This release notes consolidation helps customers focus on pertinent changes and activation steps without distraction from unchanged areas. Consolidated page of all release notes for ServiceNow Otto for Collaborative Work Management (CWM) from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Collaborative Work Management (CWM) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Collaborative Work Management (CWM) features. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were removed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were deprecated. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist for Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Collaborative Work Management (CWM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board. * Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities. See [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]