--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes for upgrades from Yokohama to Brazil # Combined ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Collaborative Work Management (CWM) Release Notes from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive summary of new features, changes, and important upgrade information for ServiceNow Otto for Collaborative Work Management (CWM) spanning releases from Yokohama through Brazil. It is designed to assist you in preparing for and executing upgrades by outlining relevant enhancements and modifications across each release family. Show full answer Show less ## New Features * **Yokohama:** Introduction of *Now Assist* capabilities to automatically generate CWM tasks from document content, enabling task recommendations that can be refined and added directly to boards. Also includes summarizing and paraphrasing document content to improve clarity and efficiency. * **Zurich:** Added acceptance criteria generation for user stories based on story details and templates to ensure consistent criteria. Enhanced content generation with open-text prompts in Docs, allowing custom prompts alongside existing summarization and elaboration options. Expanded third-party AI model support to include Google Gemini and AWS Claude, in addition to existing ServiceNow and Azure AI models. * **Australia:** Added Now Assist formula generation for task list views by describing calculations in natural language, and scrum task generation from user stories and acceptance criteria to streamline sprint planning workflows. * **Brazil:** No new features introduced in this release. ## Changes * **Now Assist Usage Measurement:** Starting with Yokohama Patch 5 and continuing in Zurich and Australia, usage measurement has shifted from a 365-day look-back to a 365-day burn-down model, resetting at the contract anniversary date. This change impacts how AI usage is tracked and reported. * **Default Skill Activation:** Certain Now Assist and generative AI skills are now enabled by default for new customers and for previously unconfigured skills during upgrades, improving out-of-the-box AI capabilities while maintaining user control over previously configured skills. * **Access Control for AI Agents:** Enhanced configuration options for AI agents and agentic workflows via access control lists (ACLs) allow administrators to control discoverability and execution permissions, including whether AI agents act as dynamic or AI users and their availability scope. * **Brazil:** No changes to existing features in this release. ## Removed and Deprecated Features No features or functionalities were removed or deprecated from Yokohama through Brazil releases. ## Activation Information * ServiceNow Otto for Collaborative Work Management (CWM) is available for installation via the ServiceNow Store. Customers should request the app through the store and can review cumulative release notes and version history there. * There are no changes to activation procedures between Yokohama and Brazil releases. ## Additional Notes * No updates were made regarding additional requirements, browser support, accessibility, or localization across these releases. * Highlighted release-specific information includes enhanced AI capabilities in Zurich and Australia, such as new AI providers and task generation improvements, while Brazil included no new updates. ## Practical Implications for ServiceNow Customers By upgrading to the latest Brazil release, customers can leverage a mature set of AI-driven productivity tools introduced progressively since Yokohama, including automated task creation, acceptance criteria generation, natural language formula building, and sprint task planning. The changes to usage measurement and default skill activation enable better AI resource management and faster time-to-value. The availability of multiple AI model providers offers flexibility to align with organizational preferences or compliance needs. Administrators gain finer control over AI agent access to safeguard governance. Installation via the ServiceNow Store remains straightforward and consistent. Consolidated page of all release notes for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Collaborative Work Management (CWM) (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Collaborative Work Management (CWM) (CWM) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Collaborative Work Management (CWM) (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Generate tasks from Docs](https://www.servicenow.com/docs/access?context=generate-tasks-cwm-docs-now-assist&family=yokohama&ft:locale=en-US) : Help increase efficiency and save time by using Now Assist to automatically generate CWM Tasks for your Board. Using the information in your doc, Now Assist provides task recommendations. You can choose to refine or modify these recommendations. You can iterate multiple times to tweak the task recommendations according to your requirements. After you're satisfied with the recommendations, Now Assist can help you add these tasks to a board of your choice. [Summarize and paraphrase Docs content](https://www.servicenow.com/docs/access?context=cwm-docs&family=yokohama&ft:locale=en-US) : Use Now Assist capabilities to refine selected content in docs, or to get a summary of the whole document. * Summarize, elaborate, or shorten selected text. * Summarize the entire content on the page. | | Zurich | [Generate acceptance criteria for CWM stories](https://www.servicenow.com/docs/access?context=generate-acceptance-criteria-for-stories-in-cwm&family=zurich&ft:locale=en-US) : Generate clear, consistent acceptance criteria for user stories with the acceptance criteria generation skill. By using story details as context and predefined templates, the skill helps you generate acceptance criteria in a format that aligns with your organizational requirements. [Generate and improve content using open-text prompts](https://www.servicenow.com/docs/access?context=generate-summarize-and-refine-content-of-docs-with-now-assist&family=zurich&ft:locale=en-US) : Help improve your content and productivity with the ability to enter custom prompts directly in the Docs, alongside the Summarize, Elaborate, and Shorten options. Generate content with ServiceNow Otto for CWM directly in your Docs. In addition, summarize existing sections, elaborate where needed, and refine drafts. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | [Now Assist formula generation for CWM tasks](https://www.servicenow.com/docs/access?context=generate-formula-cwm-board-now-assist&family=australia&ft:locale=en-US) : Generate formula columns by describing a calculation in plain language. When adding a formula column to the List view, prompt Now Assist to generate a formula by entering what you want to calculate. For example, days between start date and end date or sum of estimated hours for subtasks. [Now Assist scrum task generation for stories](https://www.servicenow.com/docs/access?context=generate-scrum-tasks-for-stories-cwm&family=australia&ft:locale=en-US) : Generate scrum tasks from user story descriptions and acceptance criteria using Now Assist. Trigger the scrum task generation from the story form or inline from the Sprint planning view. You then receive a relevant set of tasks as a starting point for your sprint planning. You can then review, edit, and add the generated tasks to fit your team's workflow. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Collaborative Work Management (CWM) (CWM) features. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Collaborative Work Management (CWM) (CWM) features or functionality were removed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Collaborative Work Management (CWM) (CWM) features or functionality were deprecated. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Collaborative Work Management (CWM) (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install ServiceNow Otto for CWM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for CWM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for CWM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Collaborative Work Management (CWM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Collaborative Work Management (CWM) (CWM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Collaborative Work Management (CWM) (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwmcwm-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * In Zurich Patch 4, some Now Assist are now turned on by default. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Help increase the efficiency of your teams using the generative AI capabilities of ServiceNow Otto for CWM. See [ServiceNow Otto for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Generate formulas for your CWM tasks using a natural language description of a calculation. * Generate scrum tasks for stories based on their context. See [ServiceNow Otto for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]