--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined ServiceNow Otto for Hardware Asset Management (HAM) release notes for upgrades from Yokohama to Brazil # Combined ServiceNow Otto for Hardware Asset Management (HAM) release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Hardware Asset Management (HAM) Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes page provides ServiceNow customers with comprehensive information on the upgrades, new features, changes, deprecations, and activation requirements for the ServiceNow Otto for Hardware Asset Management (HAM) application, covering the transition from Yokohama through Zurich, Australia, and finally to Brazil releases. It is designed to help you prepare for an upgrade by summarizing enhancements and modifications across all release families. Show full answer Show less ## Key Features * **AI-Generated Asset Analysis Summaries:** Available starting in Yokohama Patch 13 and Zurich Patch 7, these summaries provide real-time, consolidated asset information directly on asset records. They dynamically update with asset status, lifecycle, assignments, audit, financial metrics, and highlight missing data, improving asset management visibility and decision-making. * **Agentic Workflows and AI Agents:** Introduced and enhanced throughout Yokohama and Zurich releases, these automate complex hardware asset processes such as sourcing, repair, and request management. Key AI agents include hardware asset management sourcing, transfer order creation, purchase order creation, and repair validation agents. * **Access Control Lists (ACLs) for AI Agents and Workflows:** ACL configuration enables administrators to control who can discover and trigger AI agents and workflows through AI Agent Studio, specifying whether they operate as dynamic users or AI users, and determining availability to authenticated or public users. * **ServiceNow Otto Rebranding:** Zurich Patch 12 introduced the new brand name "ServiceNow Otto" for the conversational AI platform integrated into ServiceNow workflows, providing multimodal and autonomous orchestration capabilities. * **Now LLM Service Update:** Starting with October 2026 releases, the Gemma 4 model joins the portfolio of open-weight models hosted and governed by ServiceNow. Older models remain available for existing configurations but are deprecated for new developments. ## Changes and Important Notes * **Usage Measurement Updates:** From Yokohama Patch 5 and Australia Early Access onwards, Now Assist and AI usage measurements shifted from a 365-day look-back to a 365-day burn-down model, resetting at the contract anniversary date. * **Default Activation of AI Skills:** New installations automatically enable certain generative AI skills, agents, and agentic workflows appropriate to the user roles. Existing customers upgrading will have previously unconfigured assets enabled by default, while those previously turned off remain inactive. * **Role Configuration is Mandatory:** Agentic workflows and AI agents require explicit role assignments for execution. Customers must add required roles to ensure proper operation of these AI capabilities. * **Now LLM Service Deprecation Preparation:** Customers should prepare for the eventual deprecation of the Now LLM Service as the default model provider, with Gemma 4 and other models taking precedence. * **Procurement User Role Requirement:** Access to certain AI agentic workflows (e.g., hardware asset sourcing and order creation) is restricted to users with the procurementuser role. ## Activation and Licensing * ServiceNow Otto for Hardware Asset Management (HAM) is available via the ServiceNow Store; installation requires a request through the Store portal. * The application requires a Hardware Asset Management Pro plus license to unlock its full functionality. * Upgrading to at least Yokohama Patch 6 is recommended to leverage the full feature set, including agentic workflows and AI agent ACL configurations. ## Additional Information * No updates were reported for Australia and Brazil releases in terms of new features or removals; however, these releases continue to support and enhance automation, reduce manual workload, and improve resolution times for hardware asset requests and repairs. * There are no specific browser, accessibility, or localization changes reported across these releases. ## What to Expect By upgrading from Yokohama to Brazil for ServiceNow Otto for HAM, customers will benefit from enhanced automation of hardware asset sourcing and repair processes, improved real-time asset data visibility through AI-driven summaries, and streamlined AI agent security via ACLs. These capabilities reduce manual intervention, accelerate hardware asset request processing, and improve operational efficiency. Customers should plan for required role configurations to enable AI agents and workflows, and prepare for the ongoing evolution of AI model support with the introduction of Gemma 4. Consolidated page of all release notes for ServiceNow Otto for Hardware Asset Management (HAM) from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Hardware Asset Management (HAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Hardware Asset Management (HAM) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : Only users with the procurement_user role can access the Help manage hardware asset requests agentic workflow including the following AI agents: * Hardware asset management sourcing AI agent * Transfer order creation AI agent * Purchase order creation AI agent | | Zurich | Upgrade information : If you have the procurement_user user role, you can access the help manage hardware asset requests agentic workflow, which includes the following AI agents: * Hardware asset management sourcing AI agent * Transfer order creation AI agent * Purchase order creation AI agent | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Hardware Asset Management (HAM). {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Manage your assets with comprehensive and real-time data](https://www.servicenow.com/docs/access?context=generate-asset-analysis-now-assist-ham&family=yokohama&ft:locale=en-US) : View consolidated asset information through AI-generated analysis summary on the asset record. The AI-generated summary dynamically updates based on the asset state and includes context from any active incidents or tasks. The summary displays the asset life cycle, current assignment and location, audit status, financial metrics, and identifies missing data to support asset management activities. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the Access Control Lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Optimize hardware asset repair process with the suite of AI agents](https://www.servicenow.com/docs/access?context=now-assist-ham-repair-agent-workflow&family=yokohama&ft:locale=en-US) : Automate the repair of defective and out-of-warranty hardware assets by using AI agents in the Help repair hardware assets agentic workflow. These AI agents validate the repair tasks, provide detailed troubleshooting and repair instructions, and complete the tasks on receiving user confirmation. [Optimize hardware asset sourcing with the suite of AI agents](https://www.servicenow.com/docs/access?context=now-assist-ham-agentic-workflow&family=yokohama&ft:locale=en-US) : Automate your hardware asset sourcing by using AI agents in the Help manage hardware asset requests agentic workflow. These AI agents can efficiently handle tasks such as automatically consuming assets from local stock, creating transfer orders, and generating purchase orders. By automating complex and repetitive tasks in the hardware asset request process, AI agents help to reduce manual intervention significantly, speed up request resolution, enhance the productivity of asset managers, and improve operational efficiency. | | Zurich | [Manage your assets with comprehensive and real-time data](https://www.servicenow.com/docs/access?context=generate-asset-analysis-now-assist-ham&family=zurich&ft:locale=en-US) : View consolidated asset information through AI-generated analysis summary on the asset record. The AI-generated summary dynamically updates based on the asset state and includes context from any active incidents or tasks. The summary displays the asset life cycle, current assignment and location, audit status, financial metrics, and identifies missing data to support asset management activities. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Optimize hardware asset repair process with the suite of AI agents](https://www.servicenow.com/docs/access?context=now-assist-ham-repair-agent-workflow&family=zurich&ft:locale=en-US) : Automate the repair of defective and out-of-warranty hardware assets by using AI agents in the help repair hardware assets agentic workflow. These AI agents validate the repair tasks, provide detailed troubleshooting and repair instructions, and complete the tasks on receiving user confirmation. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Hardware Asset Management (HAM) features. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Now LLM Service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Changes to AI usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ServiceNow Otto for Hardware Asset Management (HAM) features or functionality were removed. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ServiceNow Otto for Hardware Asset Management (HAM) features or functionality were deprecated. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Now LLM Service : Starting with the October 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | | Australia | Now LLM Service : Starting with the October 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | | Brazil | Now LLM Service : Starting with the October 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Hardware Asset Management (HAM). {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Note: To take full advantage of the ServiceNow Otto for HAM features, you should upgrade to Yokohama Patch 6 and install the ServiceNow Otto for Hardware Asset Management (HAM) store application. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Hardware Asset Management (HAM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install ServiceNow Otto for HAM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for HAM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | | Brazil | Activation information : Install ServiceNow Otto for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Hardware Asset Management (HAM) we have noted them here. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Additional requirements : The ServiceNow Otto for Hardware Asset Management (HAM) application requires the Hardware Asset Management Pro plus license. | | Zurich | Additional requirements : The ServiceNow Otto for HAM application requires the Hardware Asset Management Pro plus license. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Hardware Asset Management (HAM) we have noted them here. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Hardware Asset Management (HAM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Hardware Asset Management (HAM) we have noted them here. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Hardware Asset Management (HAM) we have noted them here. {#dfrn3-servicenowottoforhardwareassetmanagementham-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 13](https://www.servicenow.com/docs/access?context=yokohama-patch-13&family=yokohama&ft:locale=en-US)- Gain real-time visibility into critical asset data through generative AI-driven asset analysis summaries. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 - Automate the hardware asset repair process by using an agentic workflow and configure Access Control Lists (ACLs) for both AI agents and agentic workflows. Yokohama Patch 4 - Automate and streamline your hardware asset request process by using an agentic workflow. See [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US)- ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Hardware Asset Management (HAM). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US)- Prepare for Now LLM Service to be deprecated in a future release. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US)- Gain real-time visibility into critical asset data through generative AI-driven asset analysis summaries. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)- Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)- Some Now Assist skills, agents, and agentic workflows are now turned on by default. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)- Automate the hardware asset repair process by using an agentic workflow. See [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=zurich&ft:locale=en-US) for more information. | | Australia | * Automate repetitive sourcing tasks and reduce workload on asset managers. * Reduce response and resolution time for hardware and repair requests. * Consolidate asset data across related records and identify action items with AI-generated analysis. See [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=australia&ft:locale=en-US) for more information. | | Brazil | * Automate repetitive sourcing tasks and reduce workload on asset managers. * Reduce response and resolution time for hardware and repair requests. * Consolidate asset data across related records and identify action items with AI-generated analysis. See [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=brazil&ft:locale=en-US) for more information. | [ ]