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    - brazil

ft:locale :

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ft:publication_title :

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---

# Combined ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes for upgrades from Yokohama to Brazil

# Combined ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes for upgrades from Yokohama to Brazil {#ariaid-title1}

Release version: Brazil  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 14 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Combined ServiceNow Otto for Security Incident Response (SIR) Release Notes from Yokohama to Brazil

This consolidated release note provides ServiceNow customers with a comprehensive view of new features, changes, and important upgrade information for ServiceNow Otto for Security Incident Response (SIR) from the Yokohama release through to Brazil.
It aims to assist customers in preparing for upgrades and understanding enhancements introduced across these releases, including AI-driven capabilities, workflow improvements, and security configurations.
Show full answer Show less  

## Key Features

* **Default Activation of Now Assist Skills:** Selected AI skills such as security incident summarization, resolution notes generation, post-incident analysis, recommended actions, correlation insights, and quality assessment are now activated by default for new installations and for previously unconfigured skills during upgrades starting from Yokohama Patch 11.
* **Agentic Workflows and AI Agents:** These AI-driven workflows and agents facilitate automation in tasks like wrapping up and resolving security incidents, generating shift handover reports, analyzing security operation metrics (e.g., case volume, MTTA, MTTR), and producing quality assessment reports using generative AI based on predefined natural language rules.
* **Enhanced Correlation Insights:** Customers can generate correlation insights from multiple configuration items, affected users, and observables within the Security Incident Response Workspace, enabling faster triage by connecting current incidents to past events across multiple data points.
* **Natural Language Interaction:** Analysts can interact in natural language with AI agents to aid in incident resolution, including generating resolution plans by leveraging existing runbooks, knowledge articles, and similar past incidents.
* **New Third-Party AI Model Providers:** Support for Google Gemini and AWS Claude models has been added alongside existing models such as Now LLM Service and Azure OpenAI, giving customers more options for AI capabilities within Now Assist applications.
* **Improved UI Elements:** Introduction of a new "Show More" card enhances visibility and access to recommended actions, providing analysts with additional context and investigative steps.
* **Role and Security Configuration:** Agentic workflows and AI agents require explicit role assignments for user access control to function correctly. Customers must configure these roles and data access permissions to enable execution and maintain security compliance.
* **Integration and Activation:** Upgrading relevant Now Assist plugins automatically activates designated skills unless previously deactivated or configured otherwise. Dependency applications update automatically during SIR application upgrades. AI Search must be enabled for recommended actions to function properly.

## Important Upgrade Considerations

* Review and complete pre- and post-upgrade tasks before upgrading to Brazil.
* Configure access control lists (ACLs) for AI agents and agentic workflows within AI Agent Studio to control discoverability and triggering permissions.
* Maintain full control over activation states of AI skills after upgrade; skills previously toggled off remain inactive unless reactivated.
* Ensure the AI Search application is enabled in your instance to support recommended actions functionality.
* Existing runbooks can be added to the AI runbooks section to enhance incident resolution plan generation.

## Changes and Enhancements

* Now Assist usage measurement shifted to a 365-day burn-down model aligned with contract renewal dates starting with Yokohama Patch 5.
* Application name changed from "Now Assist for Security Operations" to "ServiceNow Otto for Security Incident Response (SIR)" starting version 2.0.1.
* Enhanced features for generating resolution notes and post-incident analysis, accessible from multiple UI contexts including Workspace and Core UI.
* Use of Sightings search and Isolate host capabilities in security incident resolution workflows to improve incident handling.
* Shift handover reports can now be generated and refined collaboratively with AI agents to ensure smooth analyst transitions.

## Functionality Removed or Deprecated

No features or functionality were removed or deprecated between Yokohama and Brazil releases.

## Activation and Additional Requirements

* ServiceNow Otto for Security Incident Response (SIR) is available for installation from the ServiceNow Store.
* No additional browser, localization, or accessibility changes were introduced in these releases.

## Practical Impact for ServiceNow Customers

Upgrading to Brazil will enable customers to leverage advanced AI-powered automation and insights in their security incident response processes, improving analyst efficiency and incident resolution quality. Default activation of key AI skills simplifies initial setup, while role-based security ensures governance compliance. Enhanced correlation insights and natural language AI interactions facilitate faster triage and resolution. Customers should carefully prepare by reviewing role configurations, enabling required applications like AI Search, and planning for the updated usage measurement model to maximize the benefits of these enhancements.  
Consolidated page of all release notes for ServiceNow Otto for Security Incident Response (SIR) (SIR) from Yokohama to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Security Incident Response (SIR) (SIR) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading ServiceNow Otto for Security Incident Response (SIR) (SIR) to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__2}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | Upgrade information :   Note: The following Now Assist skills, agents, and agentic workflows for ServiceNow Otto for Security Incident Response (SIR) are activated by default: Skills * Security incident summarization * Resolution notes generation * Post incident analysis * Security incident recommended actions * Correlation insights generation * Security incident quality assessment * Natural language condition evaluator * Generate content for shift handover * Quality assessment report NACM * Security incident resolution plan * Security operations metrics analysis Agentic workflows * Wrap up security incident * Resolve security incident * Generate SIR shift handover report * Analyze security operations metrics Agents * EDR AI agent * Exchange online integration handling AI agent * Observable analysis AI agent * Security incident activities handling AI agent * Security incident resolution AI agent * Security incident retrieval AI agent * Security incident shift handover AI agent * Security incident wrap up generator AI agent * Security metrics analysis AI agent For more information, see [AI assets on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) Note: Upgrading the Now Assist plugins activates any designated skills that were previously untouched by the customer. * If you installed the plugins for a skill but never configured it, meaning you never activated it nor adjusted associated roles, any skill on by default is activated on a per skill basis when upgrade. * If you previously toggled a skill from active and then back to inactive, or updated any roles for that skill, that skill remains inactive when upgrading. * You maintain full control over deactivating individual skills at any time after activation. When you update the ServiceNow Otto for Security Incident Response (SIR) (SIR) application, the dependency applications are automatically updated. For more information about required applications for ServiceNow Otto for Security Incident Response (SIR), see [Supporting information](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-security-incident&family=zurich&ft:locale=en-US). The AI Search application must be enabled so that the recommended actions skill works for security incidents with ServiceNow Otto for Security Incident Response (SIR). To verify that AI Search is enabled on your instance, navigate to AllAI SearchAI Search Status. Contact support if the page indicates that AI Search isn't enabled. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## New features

Between your current release family and Brazil, new features were introduced for ServiceNow Otto for Security Incident Response (SIR) (SIR).  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__12}

| Release | Release notes |
|-|-|
| Yokohama | [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=yokohama&ft:locale=en-US) :   Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) :   The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Generate a quality assessment report](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&family=yokohama&ft:locale=en-US) :   Use generative AI to create a quality assessment report of a security incident. The reports are generated using a predefined, natural language rule set. The report provides an overall assessment summary followed by the detailed assessment for all the rules. [Generate SIR Shift Handover Report](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&family=yokohama&ft:locale=en-US) :   The AI Agent helps add security incident details to a shift handover report. The agent populates the different sections of the shift handover with appropriate content by identifying the relevant details from the security incident. The AI agent can fetch details of the security incident and identify if the analyst has access to the shift handover record. The AI agent can generate content for each section of the shift handover record and asks for analysts feedback on the content. The AI agent refines the content based on the feedback and saves the content to the records on approval. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) :   Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Use agentic workflows](https://www.servicenow.com/docs/access?context=using-now-assist-ai-agents-sir&family=yokohama&ft:locale=en-US) :   The Analyze security operations metrics agentic workflow enables security managers to analyze their teams' performance. * Generate metrics for Security Incident Response (SIR) records for case volume, mean time to assign (MTTA), and mean time to resolve (MTTR) for a date range of your choosing. * Request suggestions for how to improve MTTR, MTTA, and volume based on your metrics. [Enhancements to correlation insights in Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=generating-insights-for-now-assist-for-security&family=yokohama&ft:locale=en-US) :   You can generate and view results for correlation insights in the Security Incident Response Workspace. * Correlation insights are not limited to the primary configuration item (CI) or affected users associated with a security incident. You can base your correlation insights on any CI or affected user for a security incident. * You can generate correlation insights from the Investigation tab for a security incident in any state in the Security Incident Response Workspace. * You can generate insights for multiple items simultaneously for Associated Observables, Configuration items, and Affected Users. * Results are displayed in a modeless dialog that you can size and move. [Using Security incident resolution agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=yokohama&ft:locale=en-US) :   Use the Security incident resolution agentic workflow to close your security incidents. Analysts can chat with the AI agents in natural language to resolve the security incidents. The AI agent analyzes the incident details, existing runbooks, knowledge articles, and past similar security incidents as inputs, and provides a resolution plan. The AI agent also assists the analysts to resolve the security incident. [Using Security Incident Response AI agents](https://www.servicenow.com/docs/access?context=using-now-assist-ai-agents-sir&family=yokohama&ft:locale=en-US) :   Yokohama Patch 1: Use the Close security incident use case to close your security incidents: * Analysts can chat with the AI agents in natural language to close the security incidents. The AI agent can cancel the associated response tasks, generate resolution notes, close code, or close notes and post incident analysis (PIA) during incident closure. Analysts can provide feedback on the content and the AI agent can refine the content based on the feedback. * Analysts can also close false positive security incidents with minimal user intervention. [Yokohama Early Availability](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US) : * [Generate correlation insights](https://www.servicenow.com/docs/access?context=generate-correlation-insights-now-assist-for-security&family=yokohama&ft:locale=en-US) Generate correlation insights to connect current security incidents to past events. You can identify the affected users, configuration items (CI)s, or observables (IP addresses and file hashes) from existing incidents and records to help you more quickly triage your new security incidents. Correlation insights are supported in Workspace, the Core UI, and from the Now Assist panel. * Enhancements to [closure (resolution) notes](https://www.servicenow.com/docs/access?context=generate-closure-notes-si-now-assist-sec-incident&family=yokohama&ft:locale=en-US) and [post incident analysis](https://www.servicenow.com/docs/access?context=generate-pia-report-now-assist-security-incident&family=yokohama&ft:locale=en-US) generation Generate resolution notes from the Close the security incident modal or the Now Assist context menu on a security incident record (SIR). You can also generate resolution notes from the Now Assist panel. If you choose the Now Assist context menu, you have the following options to help you refine the generated text: * Shorten: Select the text to remove details. * Elaborate: Generate more details about the context of a security incident. Note: Generating resolution notes is supported in Workspace and Core UI. Generating a post incident analysis is supported from the Close the security incident modal in Workspace. |
| Zurich | [Resolve a security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) :   Help enhance incident resolution plan generation by adding your existing runbooks to the AI runbooks section within the Security incident resolution plan skill. The existing runbooks provide additional context to the skill. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) :   Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Explore Security incident quality assessment](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&family=zurich&ft:locale=en-US) :   Use generative AI to create a quality assessment report of a security incident. The reports are generated using a predefined, natural language rule set. The report provides an overall assessment summary followed by the detailed assessment for all the rules. [Generate SIR Shift Handover Report](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&family=zurich&ft:locale=en-US) :   The AI agent helps add security incident details to a shift handover report. The agent populates the different sections of the shift handover with appropriate content by identifying the relevant details from the security incident. The AI agent can fetch details of the security incident and identify if the analyst has access to the shift handover record. The AI agent can generate content for each section of the shift handover record and asks for analysts feedback on the content. The AI agent refines the content based on the feedback and saves the content to the records on approval. [Use agentic workflows](https://www.servicenow.com/docs/access?context=using-now-assist-ai-agents-sir&family=zurich&ft:locale=en-US) :   The analyze security operations metrics agentic workflow helps security managers to analyze their teams' performance. * Generate metrics for Security Incident Response (SIR) records for case volume, mean time to assign (MTTA), and mean time to resolve (MTTR) for a date range of your choosing. * Request suggestions for how to improve MTTR, MTTA, and volume based on your metrics. [Enhancements to correlation insights in ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=generating-insights-for-now-assist-for-security&family=zurich&ft:locale=en-US) :   You can generate and view results for correlation insights in the Security Incident Response Workspace. * Correlation insights aren't limited to the primary configuration item (CI) or affected users associated with a security incident. You can base your correlation insights on any CI or affected user for a security incident. * You can generate correlation insights from the Investigation tab for a security incident in any state in the Security Incident Response Workspace. * You can generate insights for multiple items simultaneously for Associated Observables, Configuration items, and Affected Users. * Results are displayed in a modeless dialog that you can size and move. [Using the security incident resolution agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) :   Use the security incident resolution agentic workflow to close your security incidents. Analysts can chat with AI agents in natural language to resolve the security incidents. The AI agent analyzes the incident details, existing runbooks, Knowledge articles, and past similar security incidents as inputs, and provides a resolution plan. The AI agent also assists the analysts to resolve the security incident. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Changes

Between your current release family and Brazil, some changes were made to existing ServiceNow Otto for Security Incident Response (SIR) (SIR) features.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__22}

| Release | Release notes |
|-|-|
| Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) :   Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The following Now Assist skills for ServiceNow Otto for Security Incident Response (SIR) and ServiceNow Otto for Unified Security Exposure Management are activated by default. * Security incident summarization (SIR) * Resolution notes generation (SIR) * Post incident analysis (SIR) * Security incident recommended actions (SIR) * Correlation insights generation (SIR) * Security incident quality assessment (SIR) The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) :   Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Generate recommended actions](https://www.servicenow.com/docs/access?context=generate-recommended-actions-now-assist-for-security&family=yokohama&ft:locale=en-US) :   Introduced a new UI card Show More to enhance the visibility of recommended actions. As a security analyst, you can now access additional context along with further recommended steps to assist in the analysis and investigation of security incidents. [Now Assist for Security Incident Response application name change](https://www.servicenow.com/docs/access?context=activate-skills-for-now-assist-security-incident&family=yokohama&ft:locale=en-US) :   Starting with version 2.0.1, the Now Assist for Security Operations application in the ServiceNow® Store and in your ServiceNow AI Platform® instance has changed to the ServiceNow Otto for Security Incident Response (SIR) application. |
| Zurich | [Resolve a security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&family=zurich&ft:locale=en-US) :   Use the Sightings search and Isolate host capabilities in the Resolve security incident workflow to help resolve security incidents. [Generate recommended actions](https://www.servicenow.com/docs/access?context=generate-recommended-actions-now-assist-for-security&family=zurich&ft:locale=en-US) :   A new Show More UI card has been introduced to enhance the visibility of recommended actions. As a security analyst, you can now access additional context along with further recommended steps to assist in the analysis and investigation of security incidents. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Removed

Between your current release family and Brazil, some ServiceNow Otto for Security Incident Response (SIR) (SIR) features or functionality were removed.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__32}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Brazil, some ServiceNow Otto for Security Incident Response (SIR) (SIR) features or functionality were deprecated.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__42}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Activation information

Review information on how to activate ServiceNow Otto for Security Incident Response (SIR) (SIR).  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__52}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | Activation information :   Install ServiceNow Otto for Security Incident Response (SIR) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Security Incident Response (SIR) is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__62}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__72}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for ServiceNow Otto for Security Incident Response (SIR) (SIR), such as specific requirements or compliance levels.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__82}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__92}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for ServiceNow Otto for Security Incident Response (SIR) (SIR) we have noted them here.  
{#dfrn3-servicenowottoforsecurityincidentresponsesirsir-summary__entry__102}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Help enhance incident resolution plan generation by adding your existing runbooks to the AI runbooks section within the Security incident resolution plan skill. The existing runbooks provide additional context to the skill. * Use the Sightings search and Isolate host capabilities in the Resolve security incident workflow to help resolve security incidents. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Use generative AI to create a quality assessment report of a security incident. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Help analysts to add security incidents details to the Shift Handover report by chatting with AI agents in the Now Assist panel. Zurich Early Availability * Help your analysts to gain insight into security incident record metrics with an agentic workflow. Chat with AI agents in natural language from the Now Assist panel. * Help your analysts to resolve security incidents by chatting with AI agents in the Now Assist panel where the AI agent can assist in providing a resolution plan. |
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

*[\>]: and then