--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Service Observability release notes for upgrades from Yokohama to Brazil # Combined Service Observability release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Observability Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document covers updates for Service Observability as customers upgrade their ServiceNow environments from Yokohama through Zurich and Australia, up to the Brazil release. It highlights new features, changes, activation guidance, and important upgrade considerations relevant to ServiceNow customers using Service Observability. The notes emphasize integration with Application Performance Monitoring (APM) tools, enhanced dashboard capabilities, and improved data mapping and visualization options. Show full answer Show less ## Key Features * **Service Mapping and APM Integration:** Starting with Yokohama, Service Observability enables mapping of services in the CMDB Workspace to APM data from vendors such as Dynatrace, New Relic, and starting version 1.7.3, Datadog. Business Services and Service Offerings can also be mapped to APM metrics, providing deep insights into underlying components like databases and hosts affecting service health. * **Service Health Visualization:** The Overview tab displays reliability metrics (rate, error, duration) and related open alerts, incidents, and change requests from CMDB. The Observability tab offers extended health metrics and host/database metrics based on configured data mappings. * **Dashboard Customization and Theming:** From version 1.6.4, customers can customize dashboard templates for Overview and Observability tabs. The introduction of the Coral theme with a dark mode option enhances visual experience across portals, web, and mobile. * **Expanded APM Vendor Support:** Zurich release (v1.10) adds integrations for SolarWinds on-premise, Amazon CloudWatch, Microsoft Azure Monitor, Splunk Observability, AppDynamics, Prometheus, and expanded Dynatrace process group support. This broadens Service Observability's ability to consolidate data from multiple third-party monitoring tools. * **Advanced Data Mapping and Querying:** Version 1.10 introduces enhanced data mapping UI with in-place creation and testing, use of any service field as a tag key, and full vendor query support for replicating vendor time series charts. Users can import selected AWS and Azure charts directly into dashboards and test mappings before deployment. * **Domain Separation Support:** Starting with version 1.6.4, Service Observability supports operation in separate domains, enabling more secure and segmented environments. ## Changes * **New Tabs in Service Owner Workspace (SOW):** The Service Details page now features Overview and Observability tabs showing SRM reliability metrics alongside APM vendor metrics for comprehensive service health monitoring. * **Admin Center Improvements:** Service Observability configuration and activation can now be managed directly by users with the Service Observability admin role, without administrator intervention. Activation of services and data sources is simplified. * **Improved Chart Metadata and UI:** Charts provide clearer axis labels and metadata, improving data interpretation and dashboard usability. ## Activation and Upgrade Considerations * Service Observability is available via the ServiceNow Store and requires installation by request. * Before upgrading to Brazil, customers should review and complete pre- and post-upgrade tasks, including role and user group configurations (e.g., sncsowsvcobs.manager role requires membership in user groups of type srm starting Zurich). * For optimal use, customers should ensure an APM instance is installed and configured with API Key Credentials on the ServiceNow platform. Supported APM providers include Datadog, Dynatrace, and New Relic. ## Additional Information * **Accessibility:** The Coral theme includes a dark mode option to improve readability and reduce eye strain on web and mobile interfaces. * **No Feature Removals or Deprecations:** No Service Observability features were removed or deprecated between Yokohama and Brazil releases. * **Localization and Browser Requirements:** No changes were noted in localization or browser support requirements. ## Benefits for ServiceNow Customers * Centralizes critical signals and integrates existing monitoring tools with ServiceNow workflows to enhance agility and reliability. * Enables calculation of blast radius and reduction of mean time to resolution (MTTR) by correlating application and infrastructure changes. * Provides a flexible, customizable dashboard experience to visualize service health metrics and APM data comprehensively. * Supports expanded vendor ecosystems, allowing seamless integration with a wide range of APM tools to consolidate monitoring data within ServiceNow. Consolidated page of all release notes for Service Observability from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Observability release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Observability to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceobservability-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : If you have the snc_sow_svcobs.manager role, you must belong to a user groups with a type of `srm`. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Observability. {#dfrn3-serviceobservability-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Create and manage mappings](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=yokohama&ft:locale=en-US) : Map services in the CMDB Workspace to the data from a connected application performance monitoring (APM) data source. Service Observability supports Dynatrace and New Relic. This mapping lets you view metrics from entities deep within your system, like a database or host, that might be affecting the health of a service.Starting in version 1.7.3, metrics from Datadog are supported.Starting in version 1.7.3, you can map Business Services and Service Offerings to APM data. Service Offerings are not available in Xanadu. [View overall service health](https://www.servicenow.com/docs/access?context=view-overall-service-health&family=yokohama&ft:locale=en-US) : Use the Overview tab to view rate, error, and duration (RED) metrics from the APM related to a service. You can also view related open alerts, incidents, and change requests from the Configuration Management Database (CMDB) to help identify possible causes and blast radius. [View service health metrics](https://www.servicenow.com/docs/access?context=view-service-health-metrics&family=yokohama&ft:locale=en-US) : View the extended health metrics for a service on the new Observability tab when issues are found on the Overview tab. In addition to the extended health metrics, you can view host and database metrics related to the service based on the configured data mappings. [Customize dashboard templates](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboards&family=yokohama&ft:locale=en-US) : Starting in version 1.6.4, customize the templates used to display dashboards in the Overview and Observability tabs. [Domain separation](https://www.servicenow.com/docs/access?context=domain-separation-and-service-observability&family=yokohama&ft:locale=en-US) : Starting in version 1.6.4, Service Observability can be run in separate domains. | | Zurich | [Support for HLA data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=display-hla-data-on-a-dashboard&family=zurich&ft:locale=en-US) : As of 1.10, add service-related log data to your dashboards. [Use data mapping tags as variables in a chart's query](https://www.servicenow.com/docs/access?context=service-observability-template-variables&family=zurich&ft:locale=en-US) : As of 1.10, key/tags used in a data mapping can also be used as a template variable in a chart's query. [Use any field on a service as a variable in your data mapping query](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, when creating a data mapping, if your key represents a service, for convenience a drop down shows fields from the corresponding CI for the service, including custom fields, that can be used as a variable. [New Service Observability integrations](https://www.servicenow.com/docs/access?context=exploring-service-observability&family=zurich&ft:locale=en-US) : Integrate with more APM vendors to bring third-party data into Service Observability dashboards. New integrations for this release include: * SolarWinds on-premise * Amazon CloudWatch * Microsoft Azure Monitor * Splunk Observability * As of 1.10, AppDynamics * As of 1.10, Prometheus * As of 1.10, support for Dynatrace process and process groups [Support for additional ServiceNow AI Platform data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=edit-sn-based-charts&family=zurich&ft:locale=en-US) : Add data from problem records and business app records to your dashboards. The data displayed is scoped to the service being investigated. [Support for full vendor queries](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboard-templates&family=zurich&ft:locale=en-US) : Recreate any supported vendor time series chart in your Service Observability dashboard using full queries and template variables to represent entities and start and end times.As of 1.10, import selected charts from an existing AWS or Azure APM dashboard. [Additional service types](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : Map all service offering types to APM data instead of just the types that have a technical service as a parent. [Test your data mapping](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, you can test your data mapping before using it to create charts and dashboards. [Improved data source connection flow](https://www.servicenow.com/docs/access?context=connect-an-observability-data-source&family=zurich&ft:locale=en-US) : Create APM connections without leaving the SOW. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Observability features. {#dfrn3-serviceobservability-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [New Overview tab in the SOW](https://www.servicenow.com/docs/access?context=view-overall-service-health&family=yokohama&ft:locale=en-US) : After services are activated for the Overview tab in Service Observability, the Service Details page in SOW now shows reliability metrics from Service Reliability Management (SRM) as well as metrics from Service Observability. [New Observability tab in the SOW](https://www.servicenow.com/docs/access?context=view-service-health-metrics&family=yokohama&ft:locale=en-US) : The Observability tab on the Service Details page in SOW shows related metrics from connected APM vendors. [Admin Center support for activating services and data sources](https://www.servicenow.com/docs/access?context=activate-teams-and-services&family=yokohama&ft:locale=en-US) : You can activate services to use in Service Observability and then connect and map APM data sources to those services. Starting in version 1.6.4, you no longer need to activate services. Any of the supported service types in the CMDB can be used Starting in version 1.6.4, the Service Observability admin role can configure Service Observability in the Admin Center without involving an administrator. | | Zurich | [Improved chart metadata](https://www.servicenow.com/docs/access?context=using-service-observability&family=zurich&ft:locale=en-US) : As of 1.10, charts have been improved to provide more detailed axis labels. [Improved data mapping UI](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, you can now create and test your data mapping in the same UI. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Observability features or functionality were removed. {#dfrn3-serviceobservability-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Observability features or functionality were deprecated. {#dfrn3-serviceobservability-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Observability. {#dfrn3-serviceobservability-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Additional requirements : For the best experience, an APM instance should be installed and an API Key Credential for that instance should be configured on the ServiceNow® platform. Service Observability supports Datadog, Dynatrace, or New Relic. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Observability, such as specific requirements or compliance levels. {#dfrn3-serviceobservability-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Connect operators with subject matter experts (SMEs) using critical signals from existing monitoring tools and the ServiceNow platform. * Centralize critical signals and bridge workflows to help increase agility and reliability. * Calculate the blast radius and help reduce mean time to resolution (MTTR) by viewing changes to your application and the underlying infrastructure. See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Integrate with a number of new application performance management (APM) vendors. * Add service-scoped ServiceNow AI Platform charts to Service Observability dashboards, including charts from MetricBaseand as of 1.10, Health Log Analytics (HLA). * Customize your Service Observability dashboards to add more advanced charts using full vendor queries and template variables. As of 1.10, you can directly import charts from AWS and Azure. * Create dashboards for additional service types. * Connect to data sources efficiently with an improved flow. * As of 1.10, test your data mappings before using them to create charts and dashboards. * As of 1.10, use any field on a service as a tag key value in a data mapping and then use that tag as a variable in your chart queries. See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ]