--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Service Portal release notes for upgrades from Yokohama to Brazil # Combined Service Portal release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Portal Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive summary of Service Portal enhancements, changes, and important upgrade considerations from the Yokohama release through to the Brazil release. It is designed to help customers prepare for upgrades by highlighting new features, configuration options, and improvements introduced across these releases. The notes also clarify when no updates were made to specific releases. Show full answer Show less ## Important Upgrade Information Before upgrading to Brazil, customers should review and complete specified pre- and post-upgrade tasks to ensure a smooth transition. Activation of Service Portal remains default and consistent across releases, and no new activation steps are required for Brazil. Additionally, the Brazil release introduces no removals, deprecations, or additional browser requirements beyond those stated in earlier releases. ## New Features and Enhancements * **Performance Analysis (Yokohama):** Analyze portal pages and widgets performance, identify widgets below benchmarks, and compare cloned widgets with their base versions using a code comparator. * **Approval Features (Zurich):** Introduction of the Approval Info Record widget that displays detailed approval requests and activity streams, along with the Now Assist Approval Assistance AI agent for managing pending approvals. Configuration options are available to tailor approval experiences. * **Widget Loading Optimization:** Administrators can configure widget loading order and defer loading of AI Search assets to improve page load times and user experience. * **Integration and Authentication (Australia):** Support for Approval Assistance AI agent to generate checklists from documents in third-party cloud providers (e.g., SharePoint, Google Drive). Implementation of portal-specific authentication configurations allows different login methods per portal, such as Okta for internal and Microsoft Azure for external portals. * **Identifier-First Login (Brazil):** Enables authentication paths based on username or email input, evaluated against configured IFL policies to streamline user sign-in. * **New Organization Chart Widget (Australia):** Displays enhanced employee visibility with configurable fields such as location and department. ## Key Changes * **JavaScript Update (Yokohama):** Server scripts for widgets can now use ECMAScript 2021 (ES12) mode, enabling modern JavaScript features for improved development. * **Page Route Map Role Definitions:** Control user redirection by specifying applicable user roles in page route maps. * **Improved Single Sign-On (SSO) Experience:** Early redirection to the SSO Identity Provider login page enhances login flow and reduces loading delays. * **Approval Widget Enhancements:** Ability to enforce mandatory comments from approvers when rejecting requests. * **Security Enhancements:** Form widget now validates cross-scope privileges to ensure proper data access control. * **Coral Theme (Zurich):** Coral becomes the default theme with brand-neutral illustrations and a dark mode option to enhance visual accessibility and user comfort. * **Theme Variants (Australia):** Create custom theme variants to better align portal appearance with organizational branding. ## Accessibility and User Experience Improvements * Introduction of a dark theme option in the Coral theme to reduce eye strain and improve readability. * Enhanced use of semantic tags in the Service Portal Designer to improve navigation and screen reader support for users with visual impairments. ## Branding and AI Experience From Zurich Patch 12 onward, the AI experience formerly known as Now Assist is rebranded as ServiceNow Otto®, affecting product names including Service Portal. Customer entitlements remain unchanged. Administrators can suppress onboarding messages related to this branding change for specific portals via configuration properties. ## Practical Benefits for ServiceNow Customers * Improved portal performance and faster load times through widget load order and deferred asset loading. * Enhanced approval workflows with detailed records, AI assistance, and enforced comment requirements. * Flexible authentication options tailored per portal, supporting diverse login methods to meet various organizational needs. * Modern development capabilities with ECMAScript 2021 support for widget server scripts. * Refreshed and accessible portal interfaces with customizable themes and improved screen reader support. * Streamlined user login experience with identifier-first login and improved SSO redirection. Consolidated page of all release notes for Service Portal from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Portal to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceportal-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Service Portal. {#dfrn3-serviceportal-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Analyze the performance of portal pages and their widgets](https://www.servicenow.com/docs/access?context=analyze-page-performance&family=yokohama&ft:locale=en-US) : Set benchmarks against which to analyze the performance of a portal page. Identify widgets on the page that don't meet the performance benchmarks and view details about their performance. [Compare a cloned widget with its base widget](https://www.servicenow.com/docs/access?context=compare-with-base-system&family=yokohama&ft:locale=en-US) : Compare cloned widgets with the base widget from which they were cloned. View differences between the code of the cloned widget and the base widget highlighted in the code comparator. | | Zurich | [Approval Info Record widget](https://www.servicenow.com/docs/access?context=approval-info-record-widget&family=zurich&ft:locale=en-US) : The Service Portal Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream. The Approval Info Record widget and the new Now Assist Approval Assistance AI agent maintain parity. To use the new Approval Info Record widget, activate the Approval Details Page Route Map, and uptake the Approval Info Record widget in your custom page. The new Now Assist Approval Assistance AI agent allows you to see your pending approvals, as well as the details about your pending approvals. For more information, see [Approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=zurich&ft:locale=en-US). [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=zurich&ft:locale=en-US) : Configure the Service Portal Approval Configuration record to make the Approval Assistance AI agent and Approval Info Record widget work better for your specific use case. [Configure widget loading order in Service Portal](https://www.servicenow.com/docs/access?context=configure-widget-loading-order&family=zurich&ft:locale=en-US) : As an admin, configure the widget loading order to defer their loading. This feature enables faster loading of the page and makes the widgets available for interaction as they load, thus improving the user experience. [Deferred loading of AI Search assets in Service Portal](https://www.servicenow.com/docs/access?context=defer-loading-ais-sp&family=zurich&ft:locale=en-US) : Enable deferred loading of AI Search assets on the Service Portal page until the main content is loaded. This feature helps the page load faster and improves user experience. | | Australia | [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=australia&ft:locale=en-US) : The Approval assistance AI agent allows checklist generation from documents that are stored in integrated third-party cloud providers such as Microsoft SharePoint, Google Drive, or a custom internal table. [New Organization Chart widget](https://www.servicenow.com/docs/access?context=new-organization-chart-widget&family=australia&ft:locale=en-US) : Use the Service Portal New Organization Chart widget to show additional display configurations, such as default and secondary field names, location, department, and so on, to gain visibility into employees within their organization. [Create a portal](https://www.servicenow.com/docs/access?context=create-a-portal&family=australia&ft:locale=en-US) : Configure and apply different authentication configurations for each portal to enable different login experiences for each portal. For example, you can set an authentication method like Okta for an internal employee portal or use Microsoft Azure for an external portal. | | Brazil | [Enable identifier-first login in Service Portal](https://www.servicenow.com/docs/access?context=identifier-first-login-service-portal&family=brazil&ft:locale=en-US) : Use an identifier-first login (IFL) authentication method in Service Portal where the authentication path is determined by the username or email entered, and evaluated against configured IFL policies. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Service Portal features. {#dfrn3-serviceportal-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Use ECMAScript 2021 (ES12) JavaScript mode in server scripts for widgets](https://www.servicenow.com/docs/access?context=widget-dev-guide&family=yokohama&ft:locale=en-US) : Use features supported in the ECMAScript 2021 (ES12) JavaScript mode in server-side scripts for widgets by selecting Turn on ECMAScript 2021 (ES12) mode from the widget record or Widget Editor. For information about features supported in the ECMAScript 2021 (ES12) JavaScript mode, see [JavaScript engine feature support](https://www.servicenow.com/docs/access?context=javascript-engine-feature-support&family=yokohama&ft:locale=en-US). [Define roles for page route maps](https://www.servicenow.com/docs/access?context=reroute-page&family=yokohama&ft:locale=en-US) : Control which users are redirected to a new page based on a page route map. Specify the user roles to apply in the Page Route Map form. [Improved redirection for single sign-on (SSO) authentication](https://www.servicenow.com/docs/access?context=c_SPSSOLoginAndRedirects&family=yokohama&ft:locale=en-US) : Improved the experience of logging in to portals that use single sign-on (SSO) authentication by redirecting to the SSO Identify Provider (IdP) login page without trying to load the portal page first. [Enforce providing comments when rejecting requests](https://www.servicenow.com/docs/access?context=approvals-widget&family=yokohama&ft:locale=en-US) : Require approvers to provide comments when rejecting a request from the Approvals widget. Administrators can enable requiring comments from the widget instance options. [Check cross-scope privileges to a table with the Form widget](https://www.servicenow.com/docs/access?context=form-widget&family=yokohama&ft:locale=en-US) : Validate access to tables from which the Form widget fetches data. The Form widget checks for the necessary cross-scope privileges to a table by default. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Create a portal theme](https://www.servicenow.com/docs/access?context=c_CustomCSS&family=australia&ft:locale=en-US) : Create theme variants for Service Portal themes to tailor the visual experience for your users, which can help you match your brand. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Service Portal features or functionality were removed. {#dfrn3-serviceportal-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Service Portal features or functionality were deprecated. {#dfrn3-serviceportal-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Portal. {#dfrn3-serviceportal-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Service Portal is a ServiceNow AI Platform feature that is active by default. Important: Service Portal is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | Browser requirements : The Yokohama release doesn't support Internet Explorer 11. The iOS version of Firefox doesn't support Service Portal pages. For more information about Service Portal browser support, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Portal, such as specific requirements or compliance levels. {#dfrn3-serviceportal-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | Accessibility information : [Enable dark theme](https://www.servicenow.com/docs/access?context=enable-dark-theme&family=australia&ft:locale=en-US) : Use the Dark theme in Service Portal to improve focus and provide better accessibility support. This option is commonly used to alleviate eye strain and improve readability. [\[Placeholder link text to key t_ConfigureAPage\]](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&family=australia&ft:locale=en-US) : Add and edit more semantic tags within the Service Portal Designer to define key areas of a portal to support clearer navigation and descriptions for screen readers. This update helps users who are blind or have low vision by making it easier for assistive technology to identify and understand different sections of each page. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Portal we have noted them here. {#dfrn3-serviceportal-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Analyze the performance of portal pages and their widgets. * Compare cloned widgets with the base widget from which they were cloned. * Use ECMAScript 2021 (ES12) JavaScript mode in widget server scripts. * Enable early single sign-on (SSO) redirection. * Specify the user roles that apply to a page route map. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto®. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * Use the support for Service Portal in the iOS Google App. * As an admin, configure the widget load order on Service Portal pages. * As an admin, defer the loading of AI Search assets to enhance page performance. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto® onboarding message for specific Service Portal portals. Set the property value to a single portal sys_id, or use a comma-separated list of sys_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message. * View the updated user interface for the Service Portal New Organization Chart widget. It includes additional display configurations, such as default and secondary field names. * Use portal-specific authentication methods to allow users access to different portals without having to customize Service Portal authentication. * Enhance Service Portal accessibility navigation for screen readers by using semantic tags. * Use a Coral dark theme on a portal to improve focus, readability, and accessibility. * Create theme variants for the Service Portal themes to tailor the visual experience for your users. See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]