--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Sourcing and Procurement Operations release notes for upgrades from Yokohama to Brazil # Combined Sourcing and Procurement Operations release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 21 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sourcing and Procurement Operations Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive guide to the new features, changes, and operational updates introduced in Sourcing and Procurement Operations across multiple releases, culminating in the Brazil release. It is designed to assist customers in preparing for upgrades from Yokohama to Brazil by summarizing enhancements that improve procurement workflows, user experience, and operational efficiency. Show full answer Show less ## Key Features * **Multi-Currency Support:** Enables shoppers and approvers to view and select local currencies throughout Shopping Hub and approval workflows, improving global procurement flexibility and transparency. * **Purchase Requisition Line-Level Questions:** Allows configuration of specific, product or category-based questions during checkout to capture detailed procurement requirements. * **Category and Pipeline Management:** Provides unified dashboards and tabs in the Source-to-Pay Workspace to analyze spend, savings opportunities, pipeline projects, contracts, orders, and suppliers, enhancing visibility and strategic sourcing. * **Shopping Hub Enhancements:** Features include searching punchout products directly in Employee Center, browsing punchout and native catalog items, submitting and tracking multi-product sourcing requests, and managing saved delivery addresses. * **Now Assist and ServiceNow Otto AI Integration:** Introduces agentic AI capabilities such as multi-language summarization for procurement objects (e.g., purchase orders, requisitions, negotiations), conversational intake via MCP Server, and AI-driven case resolution automation to increase productivity and support decision-making. * **Procurement Process Automation:** Includes automated classification of service requests and purchase orders into spend categories, pipeline project creation from expiring contracts, and end-to-end workflow automation for sourcing and purchasing tasks. * **Enhanced Fulfillment Tracking:** Real-time progress tracking of purchase requisitions through the PR-to-PO cycle, including nonlinear states like punchout and revisions, with configurable visibility for procurement admins. * **Purchasing on Behalf of Others:** Simplifies delegated purchasing without additional configuration, supporting both catalog and punchout items with visibility into purchases by business owner. * **Asset Management Integration:** Enables asset managers to access procurement catalog items directly within IT Asset Management workspace, streamlining cross-application workflows. * **Improved Case and Email Management:** Enhances procurement case resolution workflows with acceptance or rejection by requesters before closure, and consolidates received emails on procurement records for ease of correspondence review. * **Decimal Quantity Support for Services:** Allows precise entry of decimal quantities in purchase requisitions and orders for service items, ensuring accurate service consumption tracking. * **SPO Configuration Console and Product Hub:** Provides guided, dependency-locked configuration consoles and entitlement-driven discovery for streamlined setup and administration of Sourcing and Procurement Operations. * **User Interface and Accessibility:** Introduces the Coral theme with a dark mode option to improve usability and accessibility across web and mobile platforms. ## Changes and Enhancements * Label updates such as renaming the Negotiation event table label to "Sourcing event" without affecting underlying data structures. * Now Assist summarizations now incorporate email context to keep procurement stakeholders informed with the latest communications. * Removal of low-usage features like the "All categories" option in Shopping Hub to improve system performance. * Introduction of the Now LLM Service with the latest Gemma 4 AI model for enhanced AI capabilities governed by ServiceNow's secure infrastructure. ## Activation and Upgrade Considerations * Sourcing and Procurement Operations is available via the ServiceNow Store for all release versions; customers must request installation or upgrades accordingly. * Pre- and post-upgrade tasks should be reviewed and completed as outlined to ensure smooth transition to Brazil release capabilities. * No additional browser or localization requirements have been introduced in the Brazil release. * Customers should leverage the SPO Configuration Console to reduce setup time and minimize configuration errors during deployment. ## Practical Benefits for ServiceNow Customers * Streamlined procurement workflows with automated classification, AI-assisted intake, and enhanced visibility reduce manual effort and accelerate sourcing and purchasing cycles. * Improved user experience through multi-currency support, configurable line-level questions, and flexible purchasing on behalf of others empowers diverse global teams. * Comprehensive dashboards and analytics enable category managers and procurement professionals to identify savings opportunities and track pipeline projects effectively. * Integration with IT Asset Management and conversational AI tools facilitates seamless coordination between asset, procurement, and service management teams. * Enhanced communication and case management features ensure procurement issues are resolved accurately, improving overall customer satisfaction. Consolidated page of all release notes for Sourcing and Procurement Operations from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sourcing and Procurement Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sourcing and Procurement Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sourcingandprocurementoperations-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Multi-currency support](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=yokohama&ft:locale=en-US) : View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. [Purchase requisition line-level questions](https://www.servicenow.com/docs/access?context=prl-question-shoppinghub&family=yokohama&ft:locale=en-US) : Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. [Category management tab](https://www.servicenow.com/docs/access?context=category-mgmt-tab&family=yokohama&ft:locale=en-US) : Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. [Category analytics](https://www.servicenow.com/docs/access?context=spo-category-analytics&family=yokohama&ft:locale=en-US) : View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. [Pipeline management tab](https://www.servicenow.com/docs/access?context=pipeline-mgmt-tab&family=yokohama&ft:locale=en-US) : Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. [Report savings when awarding multiple suppliers](https://www.servicenow.com/docs/access?context=report-savings-multiple-suppliers&family=yokohama&ft:locale=en-US) : Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. [Create a pipeline project from an expiring contract](https://www.servicenow.com/docs/access?context=create-pipeline-expire-contract&family=yokohama&ft:locale=en-US) : Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. [Edit purchase requisitions with cost allocation adjustments](https://www.servicenow.com/docs/access?context=edit-purchase-cost-allocation&family=yokohama&ft:locale=en-US) : Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers. [Spend and Savings Management](https://www.servicenow.com/docs/access?context=spo-spend-mgmt&family=yokohama&ft:locale=en-US) : Spend and Savings Management (sn_spend_mgmt) enables category managers to import and maintain their organization's category taxonomy. Integrating this taxonomy into ServiceNow helps streamline procurement processes, monitor spend, and assess savings more efficiently at the category level. [Return a product](https://www.servicenow.com/docs/access?context=return-a-product&family=yokohama&ft:locale=en-US) : Shoppers can now initiate replacements for goods directly from the Shopping Hub/EC. Previously, only returns for refunds were supported. This enhancement allows shoppers to replace faulty or unsatisfactory items, offering greater flexibility and improving the overall shopping experience. [Using Now Assist for Contract Management in Procurement Service Management](https://www.servicenow.com/docs/access?context=use-now-assist-cmpro-spo&family=yokohama&ft:locale=en-US) : Extract metadata from a signed contract attached in a contract repository record and analyze a contract document with agentic AI to identify non-standard and missing clauses. [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) : Activate the following new skills for ServiceNow Otto for SPO: * Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items. * Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items. * Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items. * Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items. * Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items. Generate summarization in multiple languages for procurement objects with the multi-language support in the Now Assist console. * For fulfillers, the following procurement objects support multi-language summarization: * Sourcing request * Purchase requisition * Procurement case * Purchase order * Negotiation * Negotiation event * For requesters, the following procurement objects support multi-language summarization: * Sourcing request * Purchase requisition * Purchase order With the Now Assist panel, fulfillers can use agentic AI to summarize the following procurement objects quickly: * Sourcing request * Purchase requisition * Procurement case * Purchase order * Negotiation * Negotiation event [Now Assist for Common Finance and Supply Chain features](https://www.servicenow.com/docs/access?context=now-assist-fsc-common&family=yokohama&ft:locale=en-US) : Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions. [Use agentic workflows](https://www.servicenow.com/docs/access?context=agentic-ai-now-assist-spo&family=yokohama&ft:locale=en-US) : Use agentic workflows for Sourcing and Procurement Operations to fulfill your procurement needs through intelligent product recommendations, guided checkout and off-catalog purchasing processes, and detailed product information. These workflows also help answer procurement-related questions and efficiently track associated records. [Search for punchout products in Employee Center](https://www.servicenow.com/docs/access?context=ec-search-punchout-products&family=yokohama&ft:locale=en-US) : In Employee Center, you can search for punchout products directly using the AI search bar. After you search for a product, matching items from the third-party supplier's catalog are displayed on the Supplier Site Catalog tab. [Unified request tracking in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-unified-request-tracking&family=yokohama&ft:locale=en-US) : From My Purchases in Shopping Hub, you can search purchased products or services using the original or associated procurement record IDs, tracking details from order to fulfillment. Additionally, you can use keywords or the first three letters of a procurement record type to search for and view your purchases. [Browse punchout and native catalog items from the Categories and Suppliers lists in SH](https://www.servicenow.com/docs/access?context=sh-browse-products&family=yokohama&ft:locale=en-US) : In Shopping Hub, you can view both the punchout products and the natively available products from the Categories or the Suppliers list on the Shopping Hub home page. [Map Product Categories and Units of Measure for Seamless Checkout](https://www.servicenow.com/docs/access?context=product-category-mapping-shoppinghub&family=yokohama&ft:locale=en-US) : You can map the product categories and units of measure for third-party products to the corresponding model categories. This capability helps to ensure that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings. [Submit an edit receipt request from Shopping Hub](https://www.servicenow.com/docs/access?context=submit-edit-receipt-request&family=yokohama&ft:locale=en-US) : Shoppers can submit edit receipt requests from Shopping Hub to correct discrepancies in accepted receipts, ensuring accurate updates to purchase orders, purchase order lines, and received quantities. [Process an edit receipt request in playbook](https://www.servicenow.com/docs/access?context=playbook-process-edit-receipt&family=yokohama&ft:locale=en-US) : Fulfillers can review the edit receipt requests and either confirm or reject them. If the request is valid, they can process the request using the Edit a Receipt playbook in the Source-to-Pay Workspace. | | Zurich | [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=zurich&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories during SR](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=zurich&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase behalf another user Shopping](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=zurich&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. [Purchase requisition line-level questions Shopping](https://www.servicenow.com/docs/access?context=prl-question-shoppinghub&family=zurich&ft:locale=en-US) : Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. [Category management tab](https://www.servicenow.com/docs/access?context=category-mgmt-tab&family=zurich&ft:locale=en-US) : Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. [Category analytics](https://www.servicenow.com/docs/access?context=spo-category-analytics&family=zurich&ft:locale=en-US) : View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. [Pipeline management tab](https://www.servicenow.com/docs/access?context=pipeline-mgmt-tab&family=zurich&ft:locale=en-US) : Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. [Report savings when awarding multiple](https://www.servicenow.com/docs/access?context=report-savings-multiple-suppliers&family=zurich&ft:locale=en-US) : Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. [Create pipeline project expiring contract](https://www.servicenow.com/docs/access?context=create-pipeline-expire-contract&family=zurich&ft:locale=en-US) : Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. [Submit multi-product sourcing requests](https://www.servicenow.com/docs/access?context=multi-product-sourcing-intake-with-third-party-integration&family=zurich&ft:locale=en-US) : Submit sourcing requests with multiple products in a single sourcing intake form, and the third-party sourcing solution will automatically create separate sourcing events for each product. [Manage third-party RFx tasks in Employee Center](https://www.servicenow.com/docs/access?context=third-party-rfx-task-management-for-requestors&family=zurich&ft:locale=en-US) : View and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. [Sourcing Procurement Operations integration Asset](https://www.servicenow.com/docs/access?context=spo-itam-better-together&family=zurich&ft:locale=en-US) : The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. This integration enables asset managers to access catalog items, including those items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience. [Sourcing Pipeline Management](https://www.servicenow.com/docs/access?context=spo-sourcing-pipeline-mgmt&family=zurich&ft:locale=en-US) : Sourcing Pipeline Management introduces a centralized approach to managing sourcing projects, enabling you to create, track, and manage sourcing activities in one place. It includes workflow automation to reduce manual effort, improves visibility into sourcing activities, and supports tracking and forecasting of cost savings. [Using Shopping Hub](https://www.servicenow.com/docs/access?context=use-shoppinghub-portal&family=zurich&ft:locale=en-US) : Enter decimal quantities when creating purchase requisitions for service items using quick or full checkout flows in Shopping Hub. Edit service acknowledgments with decimal values to enable more precise tracking of service consumption. [Purchasing tasks and procurement cases](https://www.servicenow.com/docs/access?context=purchasing-tasks&family=zurich&ft:locale=en-US) : Review and respond to proposed case resolutions based on conditions defined in the decision tables before the case is permanently closed. When a fulfiller marks a case as resolved, the system now automatically transitions the case status to Awaiting Acceptance, pausing closure until the requester takes action. Requesters are notified via email with actionable buttons and can also accept or reject the resolution directly through the Employee Center. This notification helps to ensure that unresolved issues are addressed before a case is closed, improving resolution accuracy and customer satisfaction. | | Australia | [Email parser agent](https://www.servicenow.com/docs/access?context=email-parser-agent-spo&family=australia&ft:locale=en-US) : Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases and take the necessary actions to efficiently manage procurement requests. [Universal Request](https://www.servicenow.com/docs/access?context=universal-request&family=australia&ft:locale=en-US) : Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process. [Savings opportunities](https://www.servicenow.com/docs/access?context=savings-opportunity-identification&family=australia&ft:locale=en-US) : Savings Opportunity Discovery agentic workflow identifies cost-saving opportunities from contracts, spend data, and supplier performance. Review and act on opportunities from the Potential Savings Opportunities page. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=australia&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=australia&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=australia&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase for another user](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=australia&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. | | Brazil | [SPO Configuration Console](https://www.servicenow.com/docs/access?context=spo-configuration-console&family=brazil&ft:locale=en-US) : Reduce setup time and configuration errors with a guided console that walks you through configuring all areas of your Sourcing and Procurement Operations deployment. Configure case types, playbooks, stepper statuses, assignment and routing, notifications, approvals, case resolution acceptance, the procurement specialist workspace, Now Assist AI skills, and new case type setup. Steps are sequenced, dependency-locked, and scoped to what admins are authorized and entitled to configure. Select steps can be configured conversationally with Now Assist where your SKU includes it. For example, you can configure SLA definitions for a new case type as a native console step with dependency locking and Now Assist guidance. [SPO Product Hub and Admin Home discovery](https://www.servicenow.com/docs/access?context=spo-product-hub&family=brazil&ft:locale=en-US) : Discover Sourcing and Procurement Operations from an entitlement-driven tile on Admin Home. Install and configure it from a dedicated Product Hub that tracks installation status, guides you to add-on apps, applies default configurations, and surfaces learning resources. [Manage saved delivery addresses](https://www.servicenow.com/docs/access?context=address-deletion-overview&family=brazil&ft:locale=en-US) : Delete saved delivery addresses you no longer need directly from Shopping Hub preferences. A confirmation step provides immediate feedback. Deleted addresses are removed from all locations where they were previously displayed, including at Shopping Hub checkout and on off-catalog record producers. [Purchase on behalf of others](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=brazil&ft:locale=en-US) : The On behalf of list now defaults to the last-used recipient for consecutive purchases in the same session, so shoppers don't need to reselect them each time. This default no longer applies after the shopper clears the On behalf of selection, and it resets when a new session begins. [Purchase punchout items on behalf of others](https://www.servicenow.com/docs/access?context=purchase-punchout-on-behalf-sh&family=brazil&ft:locale=en-US) : Purchase punchout items on behalf of other users, with the same capabilities available for catalog items. This capability is available from punchout search results, supplier and product cards, the Browse supplier page, L2 punchout product details, and L1 punchout entry points in Employee Center. For L1 punchout suppliers, the selected business owner must be a member of the supplier's punchout group. That user's credentials and punchout group membership are used on the punchout supplier site, and any resulting cart items or orders are placed in their cart. [Enable a shopper to purchase on behalf of another user](https://www.servicenow.com/docs/access?context=config-shoppinghub-purchase-behalf&family=brazil&ft:locale=en-US) : Admins can define who a buyer can purchase on behalf of by using broader criteria such as cost center, legal entity, or country. [Scope additional information questions to specific suppliers](https://www.servicenow.com/docs/access?context=configure-additional-information-prl&family=brazil&ft:locale=en-US) : Reduce checkout friction by limiting additional information checkout questions to the suppliers they actually apply to, instead of showing them for all suppliers of a product or category. [Progress tracker for PR-to-PO fulfillment](https://www.servicenow.com/docs/access?context=progress-tracker-overview&family=brazil&ft:locale=en-US) : View the current status of a purchase requisition in the PR-to-PO journey with a real-time progress tracker. The tracker covers all states, including non-linear paths like punchout, revision, and cancellation. It surfaces next steps and owners. Procurement admins can configure which states display. [Received emails on purchase requisitions, purchase orders, and procurement cases](https://www.servicenow.com/docs/access?context=emails-related-list&family=brazil&ft:locale=en-US) : Received emails now also appear in an Emails related list on the record, alongside the existing Sent Emails and Draft Emails related lists. Procurement specialists can review incoming supplier or requester correspondence directly on the purchase requisition, purchase order, or procurement case without switching to a separate mailbox. [Conversational intake using SPO MCP Server](https://www.servicenow.com/docs/access?context=conversational-intake-using-spo-mcp-server&family=brazil&ft:locale=en-US) : Request procurement items through conversational intake in your MCP client without leaving the chat interface. The MCP client guides you through discovery questions, recommends matching products based on your needs, and provides pre-filled request forms in Shopping Hub or Employee Center. This streamlined workflow eliminates the need to navigate multiple pages or manually search for products. [Task completion using SPO MCP Server](https://www.servicenow.com/docs/access?context=task-completion-using-spo-mcp-server&family=brazil&ft:locale=en-US) : Manage all your procurement tasks in one place. View and complete tasks assigned to you based on your instance ACLs directly in your MCP client. The MCP client routes you to Employee Center only when e-signature or document uploads are required. [AI L1 SPO Service Desk Specialist](https://www.servicenow.com/docs/access?context=ztsd-agent-na-spo&family=brazil&ft:locale=en-US) : Automate high-volume L1 procurement inquiries end-to-end. Let the AI L1 SPO Service Desk Specialist resolve general inquiry cases autonomously, freeing your team to focus on complex procurement challenges that require human expertise. [Generate a knowledge article from a procurement case](https://www.servicenow.com/docs/access?context=spo-generate-knowledge-article&family=brazil&ft:locale=en-US) : ServiceNow Otto for Sourcing and Procurement Operations (SPO) generates knowledge articles from closed procurement cases. Use ServiceNow Otto to create articles directly from a closed procurement case or from the ServiceNow Otto panel, then publish them to your knowledge base. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Sourcing and Procurement Operations features. {#dfrn3-sourcingandprocurementoperations-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Components installed Sourcing Procurement Operations](https://www.servicenow.com/docs/access?context=installed-with-FSC&family=zurich&ft:locale=en-US) : The Negotiation event table label has been renamed to Sourcing event. This change affects the label only. The underlying table name, \[sn_shop_negotiation_event\], remains unchanged. | | Australia | No updates for this release. | | Brazil | [Now Assist summarization includes email context](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&family=brazil&ft:locale=en-US) : Now Assist summaries for purchase requisitions, purchase orders, and procurement cases now reflect the latest email communication. Summaries include sender, date, and key message alongside record fields. AI-generated next steps stay current with the most recent supplier or requester exchange. | [ ] ## Removed Between your current release family and Brazil, some Sourcing and Procurement Operations features or functionality were removed. {#dfrn3-sourcingandprocurementoperations-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Sourcing and Procurement Operations features or functionality were deprecated. {#dfrn3-sourcingandprocurementoperations-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on system performance. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | Now LLM Service : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Request Sourcing and Procurement Operations from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Sourcing and Procurement Operations is available in the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sourcing and Procurement Operations, such as specific requirements or compliance levels. {#dfrn3-sourcingandprocurementoperations-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. * Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. * Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. * Easily track products and services from ordering to fulfillment using procurement record IDs or keywords. * Access both punchout and native catalog products from Categories or Suppliers on the Shopping Hub home page. See [Procurement Service Management](https://www.servicenow.com/docs/access?context=psm-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. * Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. * Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. * Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. * Enable requesters to submit sourcing requests with multiple products in a single sourcing intake form, automatically generating individual sourcing events for each product. * Allow requesters to view and manage third-party RFx tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. * Initiate catalog and off-catalog procurement workflows from the IT Asset Management (ITAM) workspace using the ITAM-SPO better together feature. * Enable decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center. * Enable requesters to accept or reject case resolutions through email or Employee Center before closure, reducing premature case closures. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=zurich&ft:locale=en-US) for more information. | | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance. * View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views. * Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods. * Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically. * Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter. * Create a single sourcing request when a requester submits an intake request with multiple products or services. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=australia&ft:locale=en-US) for more information. | | Brazil | * Browse a managed product catalog and submit purchase requests through a streamlined, e-commerce-like shopping experience. * Track purchase status, including approvals, tasks, and delivery milestones, from a single view. * Manage sourcing requests, purchase requisitions, negotiations, and procurement cases from a centralized workspace. * Automate end-to-end sourcing and purchasing workflows, including approvals, task generation, and purchase order creation. * Assess spend, operational efficiency, and team performance using pre-configured dashboards and metrics. For an overview of Sourcing and Procurement Operations capabilities, see [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=brazil&ft:locale=en-US). | [ ]