--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Universal Request release notes for upgrades from Yokohama to Brazil # Combined Universal Request release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Universal Request release notes for upgrades from Yokohama to Brazil This consolidated release notes page provides ServiceNow customers with a comprehensive view of Universal Request updates from the Yokohama release through to Brazil. It is designed to assist you in preparing for your upgrade by summarizing new features, changes, removals, deprecations, activation instructions, and other relevant considerations across these releases. Show full answer Show less Notably, for many releases within this range, including Yokohama, Zurich, and Brazil, there were no updates or changes to Universal Request, which is clearly indicated to streamline your review process. ## Key Features Introduced The primary feature enhancements occurred in the Australia release, enabling improved inter-department communication and more sophisticated workflow capabilities: * **Inter-department communication:** Agents can collaborate more effectively on associated tickets through Sidebar discussions and Discuss options. Access permissions and agent participation are controlled with restricted lists, ensuring secure and consistent collaboration across related tickets. * **Universal Request Router agentic workflow:** This feature helps employees request support for hard-to-find catalog services or services that require assistance from multiple departments, streamlining complex service requests. ## Activation and Requirements Universal Request functionality is activated via the **Universal Request plugin (com.snc.universalrequest)**, specifically noted in the Australia release. There were no changes to activation procedures, browser requirements, or additional prerequisites between Yokohama and Brazil. ## Changes, Removals, Deprecations, and Other Updates Between Yokohama and Brazil, there were no changes, removals, or deprecations to Universal Request features. Likewise, there were no updates concerning accessibility, localization, or highlights in the Brazil release. ## Practical Implications for ServiceNow Customers * You can expect stable Universal Request functionality from Yokohama through Brazil with minimal disruption or required adjustments. * The enhanced inter-department collaboration and agentic workflow introduced in Australia can improve the efficiency and effectiveness of handling complex or multi-department service requests. * Activation remains straightforward through the dedicated plugin, with no new browser or system requirements to consider during upgrade planning. Review these notes carefully to ensure a smooth upgrade process and to leverage new Universal Request capabilities where applicable. Consolidated page of all release notes for Universal Request from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Universal Request release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Universal Request to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-universalrequest-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Universal Request. {#dfrn3-universalrequest-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Inter-department communication](https://www.servicenow.com/docs/access?context=ur-create-universal-request-record&family=australia&ft:locale=en-US) : Improve inter-departmental communication by enabling agents to effectively collaborate on associated tickets using the Sidebar discussions and Discuss options. Control agent participation through restricted lists and apply access permissions consistently across associated tickets. [Universal Request Router agentic workflow](https://www.servicenow.com/docs/access?context=agentic-flow-ur&family=australia&ft:locale=en-US) : Enable employees to request help with services that are hard to locate in the catalog listing or need support from multiple departments. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Universal Request features. {#dfrn3-universalrequest-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Universal Request features or functionality were removed. {#dfrn3-universalrequest-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Universal Request features or functionality were deprecated. {#dfrn3-universalrequest-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Universal Request. {#dfrn3-universalrequest-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Universal Request is available with activation of the Universal Request plugin (com.snc.universal_request). For details, see [Activate Universal Request](https://www.servicenow.com/docs/access?context=activate-ur-plugin&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Universal Request, such as specific requirements or compliance levels. {#dfrn3-universalrequest-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Universal Request we have noted them here. {#dfrn3-universalrequest-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Enable employees raise tickets for hard-to-find catalog services or issues requiring interdepartmental collaboration using the Agentic AI flow for departmental ticket creation. * Resolve universal requests efficiently by enabling effective communication among agents from different departments. See [Universal Request](https://www.servicenow.com/docs/access?context=ur-landing-limitedaccess&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]