--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Usage Insights release notes for upgrades from Yokohama to Brazil # Combined Usage Insights release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Usage Insights Release Notes for Upgrades from Yokohama to Brazil This document consolidates the release notes for ServiceNow's Usage Insights feature, covering upgrades from the Yokohama release through to Brazil. It provides a comprehensive guide to new features, changes, deprecations, activation, and other important considerations to help you prepare for and optimize your upgrade experience. Show full answer Show less ## Key Features Introduced from Yokohama to Brazil * **Enhanced Filtering:** Analytics pages now support diverse filters such as date range, user type, country, and custom user properties, enabling precise segmentation of usage data. * **Configurable User Properties:** Define and add custom user-related fields across Usage Insights pages and user details, with default options including user roles and department. * **Granular Event Filtering and User Information:** Filter events by specific properties and view unique user counts alongside event occurrences for deeper insights. * **Bulk Data Export via REST API:** Export large volumes of User Experience Analytics data asynchronously through a dedicated REST API and Kafka topic, designed for programmatic, recurring data transfers. * **Analytics Overlay Experience:** Quickly access key usage metrics for current pages through a new utility icon without leaving the application. * **UXA-PA Integration Enhancements:** Enable UXA filters on dashboards, configure additional session metrics, include pages in data sources, and enjoy improved drill-down and condition-building capabilities. * **Conversations Analytics:** Analyze ServiceNow Otto chat activity with engagement metrics including chat users, live agent transfers, and chat event tracking. * **Cross-Application Conversion Funnels:** Create funnels tracking user journeys across multiple applications or within a single application for comprehensive conversion analysis. * **Page Properties Analytics:** Analyze usage variations by filtering page details based on attributes like owner, category, or load time. * **Custom Event Creation:** Define custom events directly via the Usage Insights overlay without coding, enhancing event clarity with descriptive labels. * **Platform Analytics Integration:** Access and customize funnels and dashboards from Usage Insights directly within the Platform Analytics UI. ## Important Changes from Yokohama to Brazil * **Navigation and UI Updates:** Usage Insights now resides under Platform Analytics with a streamlined navigation menu and a unified, cleaner interface for usage and user experience insights. * **Custom User Properties Reconfiguration:** Existing custom properties must be recreated in the new configuration UI to be used as filters or in user details. * **Default Consent Policies:** Country consent policies default to "No Consent Required" for tracking new users, though existing settings are retained. * **Extended User History:** Detailed data retention for users and sessions is extended up to two years, supporting longer-term analysis. * **Metric Calculation Optimizations:** Changes in how "Percent time on app" and "Average duration per page" metrics are calculated improve accuracy and consistency. * **Performance Metrics Aggregation:** Client, network, page load, and server performance metrics are now aggregated into a single visualization for simplified analysis. * **Theme Updates:** The Coral theme is the new default for portals and experiences using Next Experience or Core UI, offering a fresh, brand-neutral design with dark mode options. ## Deprecations and Removals Usage Insights features such as automatic actions in mobile apps, filtering by crashed/offline sessions, tagging/favoriting users or sessions, geographic session maps, and user flow insights were deprecated in Yokohama and are no longer supported. Usage Insights is unsupported in the Xanadu release, requiring upgrades to Yokohama or later. ## Activation and Requirements * Usage Insights is activated by default as part of the ServiceNow AI Platform in Yokohama and subsequent releases. * Usage Insights is available via the ServiceNow Store. * Customers must use ADC version 3 to access the new Usage Insights experience; ADC version 2 provides access only to the older Xanadu version. ## Accessibility and Compliance Usage Insights complies with WCAG 2.1 AA standards except for certain aspects such as voiceover navigation paths and color/data table visualizations for time series and pie charts. ## Practical Benefits for ServiceNow Customers * Improved user and event data filtering enables more targeted and actionable analytics. * Seamless integration with Platform Analytics allows holistic business metric analysis alongside usage data. * Bulk data export capabilities support large-scale, automated data workflows. * Enhanced UI and navigation simplify adoption and day-to-day usage of analytics features. * Extended data retention supports long-term trend analysis and compliance needs. * New themes and accessibility support improve user experience and inclusivity. Consolidated page of all release notes for Usage Insights from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Usage Insights release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Usage Insights to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-usageinsights-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : * The Usage Insights module is moved under Platform Analytics. * Custom user properties must be reconfigured. * Default country and user consent policies are updated to No Consent Required. * The Usage Insights UI and navigation structure are reworked. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Usage Insights. {#dfrn3-usageinsights-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | [Added filtering capability to all analytics pages](https://www.servicenow.com/docs/access?context=filter-user-list&family=yokohama&ft:locale=en-US) : Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available. [Configurable user properties](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : Filter usage data by custom user groups across all Usage Insights pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to Usage Insights. [Granular event filtering](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : Filter event data using event properties to provide more specific and actionable insights into your data. [User information added to events](https://www.servicenow.com/docs/access?context=view-events&family=yokohama&ft:locale=en-US) : The number of unique users who performed an action visible next to the total occurrences of the event. | | Zurich | [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=zurich&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Analytics overlay experience](https://www.servicenow.com/docs/access?context=uxa-access-analytics-overlay&family=zurich&ft:locale=en-US) : Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay. [UXA-PA integration enhancements](https://www.servicenow.com/docs/access?context=uxa-data-sources&family=zurich&ft:locale=en-US) : Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for Usage Insights data now offer drill-down, and the Events data source benefits from a new condition builder. | | Australia | [Conversations](https://www.servicenow.com/docs/access?context=conversations&family=australia&ft:locale=en-US) : Explore the conversations view by ServiceNow Otto chat activity. It reports engagement metrics such as total chat users and live agent transfers, chat-related events, from starting a conversation to rendering a chat response to selecting a chat action. [Create cross-application conversion funnels](https://www.servicenow.com/docs/access?context=create-conversion-funnel-for-cross-application&family=australia&ft:locale=en-US) : Create and use cross-application conversion funnels to target all applications or one specific application, so that consecutive steps can follow from one application into another. [Page properties analytics](https://www.servicenow.com/docs/access?context=page-properties-analytics&family=australia&ft:locale=en-US) : Filter a page detail page by one or more page properties to analyse how usage differs across page attributes such as owner, category, or load time. [Bulk export of User Experience Analytics data via REST API](https://www.servicenow.com/docs/access?context=data-export-restapi&family=australia&ft:locale=en-US) : Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios. [Creating custom events](https://www.servicenow.com/docs/access?context=tagged-events&family=australia&ft:locale=en-US) : Create custom events without code directly in your application using the Usage Insights page overlay. Use event descriptions to provide greater visibility and clarity on Usage Insights events. [Access Funnels from Platform Analytics](https://www.servicenow.com/docs/access?context=create-funnel&family=australia&ft:locale=en-US) : Access funnels you create in Usage Insights directly in the Platform Analytics UI to view this data along with your organization's other business metrics. [Customize Dashboards](https://www.servicenow.com/docs/access?context=uxa-dashboards&family=australia&ft:locale=en-US) : Customize dashboards or pages for Platform Analytics directly in Usage Insights. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Usage Insights features. {#dfrn3-usageinsights-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | [Primary Usage Insights navigation has moved under the All menu.](https://www.servicenow.com/docs/access?context=user-exp-analytics-dashboard&family=yokohama&ft:locale=en-US) : * Usage Insights experience moved under Platform Analytics module. * Usage Insights administrative functions moved under the Platform Analytics AdministrationUX Analytics settings module. [Updated navigation within Usage Insights](https://www.servicenow.com/docs/access?context=exploring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Navigation to Analytics pages simplified to Analytics and Data Foundation sections for each application. [New layout](https://www.servicenow.com/docs/access?context=exploring-user-exp-analytics&family=yokohama&ft:locale=en-US) : The previous navigation has been replaced with a more unified, cleaner look and feel which enables you to understand the usage, user experience, and user satisfaction with your application. [Improved Funnels UI](https://www.servicenow.com/docs/access?context=funnel-reports-uxa&family=yokohama&ft:locale=en-US) : The UI has improved readability and navigation. [New custom user property configuration](https://www.servicenow.com/docs/access?context=uxa-add-filters-uxa-pages&family=yokohama&ft:locale=en-US) : An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI. [Country consent policies are set by default to No Consent Required](https://www.servicenow.com/docs/access?context=uxa-tracking-types&family=yokohama&ft:locale=en-US) : Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies. [Longer user history](https://www.servicenow.com/docs/access?context=configuring-user-exp-analytics&family=yokohama&ft:locale=en-US) : Detailed data for users and sessions extended to two years. [Optimized the way metrics are calculated](https://www.servicenow.com/docs/access?context=uxa-duration-calculations&family=yokohama&ft:locale=en-US) : Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases. [Client page load and Full page load aggregated in the same visualization](https://www.servicenow.com/docs/access?context=view-pages&family=yokohama&ft:locale=en-US) : All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Usage Insights features or functionality were removed. {#dfrn3-usageinsights-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Usage Insights features or functionality were deprecated. {#dfrn3-usageinsights-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | * Automatic actions in the mobile app, including tap and swap. * Filtering by crashed/offline sessions in mobile applications. * Option to tag/favorite for users/sessions. * Geographic map view of sessions. * Users flow * Insights [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Zurich | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Australia | [Usage Insights in Xanadu](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=australia&ft:locale=en-US) : Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Usage Insights. {#dfrn3-usageinsights-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Usage Insights is a ServiceNow AI Platform feature that is activated by default. | | Zurich | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Usage Insights is a ServiceNow AI Platform feature that is active by default. Important: Usage Insights is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Additional requirements : Customer must use ADC v3 to access the new Usage Insights experience. Customers on ADC v2 will have access to the Xanadu version of Usage Insights. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Usage Insights, such as specific requirements or compliance levels. {#dfrn3-usageinsights-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Usage Insights supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects: * Voiceover for navigation paths * Color patterns for time series and pie visualizations * Data table for time series and pie visualizations | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Usage Insights we have noted them here. {#dfrn3-usageinsights-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | * Access analytics more quickly across tracked ServiceNow applications in the redesigned UI. * Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup. * Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay. * Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events. See [User Experience Analytics](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * User Experience Analytics is now known as Usage Insights. * Usage Insight Data Export is delivered as a store app that adds a REST API endpoint to your instance and provisions a dedicated messaging topic for result delivery. * Tag and create events and update event descriptions. * View funnels you create in Usage Insights directly in Platform Analytics. * Create dashboards for Platform Analytics directly in Usage Insights. See [Usage Insights](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ] *[\>]: and then