--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-yokohama-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3by bundleId : - delta3by --- # Combined Virtual Agent release notes for upgrades from Yokohama to Brazil # Combined Virtual Agent release notes for upgrades from Yokohama to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Virtual Agent Release Notes for Upgrades from Yokohama to Brazil This consolidated release notes page provides ServiceNow customers with a comprehensive view of all Virtual Agent updates from the Yokohama release family through to Brazil. It is designed to assist you in preparing for upgrades by summarizing new features, changes, removals, deprecations, activation details, and other relevant information across these releases. Show full answer Show less For each release within this upgrade path (Yokohama, Zurich, Australia, Brazil), the notes indicate whether there were updates or not, ensuring clear visibility of changes or confirmations of stability in features. ## Activation and Requirements * **Activation:** Virtual Agent activation varies by release family. Yokohama requires activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot) with a separate subscription, while Zurich and Australia releases have Virtual Agent active by default. Virtual Agent Lite is available to ITSM customers without activation. * **Browser Support:** Virtual Agent supports major browsers including Google Chrome and Microsoft Edge, ensuring compatibility with common enterprise environments. * **Accessibility:** The Zurich release introduced a dark theme option via the Coral theme to improve readability and reduce eye strain for users on web and mobile platforms. * **Localization:** Virtual Agent integrates with the ServiceNow Localization Framework, ensuring support for multiple languages and regional formats. ## Feature Highlights Across Releases * **Yokohama:** Introduced management of LLM-based chat and voice assistants within Assistant Designer, streaming capabilities for Slack and Microsoft Teams responses, AI agent support, and enhanced voice-based chat with Now Assist. * **Zurich:** Added automated evaluations for conversational assistants, rebranded AI experience under ServiceNow Otto, and enhanced Assistant Designer with improved UI and asset management features. * **Australia:** Continued automated evaluation capabilities, enabled embedding enhanced chat widgets on third-party websites, introduced configurable prompt libraries to improve user queries, and adopted the ServiceNow Otto branding. * **Brazil:** No updates were introduced in this release for Virtual Agent. ## Upgrade Preparation and Expectations Before upgrading to the Brazil release, customers should review and complete any specified pre- and post-upgrade tasks to ensure a smooth transition. This includes verifying activation settings, browser compatibility, and understanding the feature evolution across releases. The upgrade path from Yokohama to Brazil maintains Virtual Agent feature stability with no new features, changes, removals, or deprecations reported in the Brazil release, providing a consistent experience while benefiting from enhancements introduced in prior releases. Consolidated page of all release notes for Virtual Agent from Yokohama to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Virtual Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Virtual Agent to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-virtualagent-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Virtual Agent. {#dfrn3-virtualagent-summary__entry__12} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Virtual Agent features. {#dfrn3-virtualagent-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Virtual Agent features or functionality were removed. {#dfrn3-virtualagent-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Virtual Agent features or functionality were deprecated. {#dfrn3-virtualagent-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Virtual Agent. {#dfrn3-virtualagent-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | Activation information : Virtual Agent is a ServiceNow AI Platform feature that is available with activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot), which requires a separate subscription. For details, see [Activate Virtual Agent](https://www.servicenow.com/docs/access?context=activate-virtual-agent&family=yokohama&ft:locale=en-US). Note: The Glide Virtual Agent plugin initially installs the Topic Recommendations and Conversational Analytics applications. Subsequent updates to these apps must be installed from the ServiceNow Store. ServiceNow® Virtual Agent Lite is a subset of the Virtual Agent platform that is available to ServiceNow® IT Service Management (ITSM) customers. It doesn't require activation and works with ITSM Virtual Agent Lite conversations, which are also available to ITSM customers. | | Zurich | Activation information : Virtual Agent is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Virtual Agent is a ServiceNow AI Platform feature that is active by default. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__72} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Virtual Agent, such as specific requirements or compliance levels. {#dfrn3-virtualagent-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__92} | Release | Release notes | |-|-| | Yokohama | Localization information : The ServiceNow® Localization Framework is integrated in Virtual Agent. | | Zurich | No updates for this release. | | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Virtual Agent we have noted them here. {#dfrn3-virtualagent-summary__entry__102} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 7](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Create and manage LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Start the create flow for all supported conversational assets directly from Virtual Agent Designer. * Enhance the user experience with Slack response message streaming capability. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * View people information in the synthesized response along with people citation when you search a person in Microsoft Teams chat. * AI agent support for Virtual Agent. * View AI agents and agentic workflows in Virtual Agent Designer. * Select AI agents to handle tasks in the AI Connector utility. See [AI Connector utility](https://www.servicenow.com/docs/access?context=vad-ai-connector-utility&family=yokohama&ft:locale=en-US), [Managing AI agents](https://www.servicenow.com/docs/access?context=managing-use-cases-ai-agents&family=yokohama&ft:locale=en-US), and [Using AI agents in Virtual Agent topics](https://www.servicenow.com/docs/access?context=ai-agent-custom-skill&family=yokohama&ft:locale=en-US) for more information. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Enhance the user experience with Microsoft Teams response message streaming capability. [Yokohama Early Availability](https://www.servicenow.com/docs/access?context=yokohama-security-notables&family=yokohama&ft:locale=en-US) * Enhance the overall voice-based chat experience in Conversational IVR with Now Assist. * Generate synthesized responses in Slack conversations with Now Assist. * Generate synthesized responses in Microsoft Teams conversations with Now Assist. * View custom skills in Virtual Agent Designer. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 13](https://www.servicenow.com/docs/access?context=zurich-patch-13&family=zurich&ft:locale=en-US) * Use automated evaluations to test your conversational assistant. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Virtual Agent and ServiceNow Otto panel. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Create and manage LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience. * [Assistant Designer Asset library](https://www.servicenow.com/docs/access?context=vad-topics-page&family=zurich&ft:locale=en-US): * View an updated UI for Virtual Agent Designer topics in the new Assistant Designer Asset library page. * Navigate between Assistants, Asset library, and Analytics tabs in the Assistant Designer UI. * Disconnect an LLM Assistant from a given asset with the Actions on Row icon in the Asset library. * See descriptions of each LLM asset type when selecting Create asset in the Asset library. * Read a tooltip that appears when you edit an LLM assistant under the Assistans tab and try to promote more than 6 topics associated with an LLM assistant. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Google Workspace chat now works with the ServiceNow® conversational interface features, including Virtual Agent, Natural Language Understanding (NLU), Notifications, and live agents. * Start the create flow for all supported conversational assets directly from Virtual Agent Designer. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) * Use automated evaluations to test your conversational assistant. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Embed the enhanced chat widget on third-party websites. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Virtual Agent and ServiceNow Otto panel. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Prompts help users ask better questions and get more accurate answers. Admins can turn prompt library on or off and further configure the default recommended prompts for users. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]